Alabama EBT Customer Service: Phone Numbers and Lost Cards

The Alabama EBT customer service phone number is 1-800-997-8888. It is the fastest way to check your balance, change your PIN, activate a new card, or report a card that has been lost, stolen, or damaged.1Alabama Department of Human Resources. Electronic Benefit Transfer Contacts The line is run by the Alabama Department of Human Resources, which uses a single EBT card to deliver both SNAP food assistance and Temporary Assistance for Needy Families cash benefits.2Alabama Department of Human Resources. Food Assistance

When to Call and What the Line Handles

The automated system at 1-800-997-8888 is available 24 hours a day. Through the interactive voice response menu you can hear your current SNAP or cash balance, review recent transactions, and set or change your PIN.1Alabama Department of Human Resources. Electronic Benefit Transfer Contacts Have your card number and personal information on hand, because changing a PIN requires identity verification through the automated menu.

Live agents handle the questions the automated menu cannot, and they are generally available during standard business hours, Monday through Friday.1Alabama Department of Human Resources. Electronic Benefit Transfer Contacts If you are calling about something specific to your case, such as eligibility, a change in your household, or an application that has been pending too long, the phone line will usually direct you back to your county DHR office. A searchable directory of county offices is at dhr.alabama.gov/county-office-contact/.3Alabama Department of Human Resources. County Office Contacts

Activating a New Card

New cards also go through 1-800-997-8888. Alabama now issues chipped EBT cards, and activation asks for your card number, date of birth, zip code, three-digit security code, and expiration date.4Alabama Department of Human Resources. Alabama DHR Launches Chipped EBT Cards for SNAP and TANF Benefits You have 180 days from the issuance date to activate the card, so don’t let a new one sit unopened for months.

Reporting a Lost, Stolen, or Damaged Card

Call 1-800-997-8888 the moment you realize your card is missing or damaged. Reporting the card triggers an instant deactivation that blocks anyone else from spending your remaining benefits.1Alabama Department of Human Resources. Electronic Benefit Transfer Contacts During that same call, request a replacement and confirm the mailing address on file. A replacement typically arrives within seven to ten business days, and your remaining balance moves to the new card once you activate it.

The first replacement in a year is often free, but subsequent replacements within the same year may carry a small fee taken from your cash assistance balance.

If Your Benefits Were Stolen Electronically

If benefits were drained from your account through card skimming, cloning, or similar fraud, start with the same steps: call 1-800-997-8888 to deactivate the card, then contact your county DHR office to report the theft.5Alabama Department of Human Resources. EBT Fraud

One boundary is important here. The federal authorization that let states replace SNAP benefits stolen through skimming or cloning expired on December 20, 2024. Alabama DHR accepted affidavits for thefts on or before that date through a June 30, 2025 filing deadline.6Alabama Department of Human Resources. Alabama DHR Addresses Expiration of SNAP Benefit Replacement Authorization There is currently no federal mechanism for reimbursing benefits stolen after December 20, 2024. It is still worth reporting the theft to your county office, both to secure your account going forward and to create a record if Congress restores the reimbursement authority.

Self-Service Options That May Save You a Call

Several things you might call about can be done faster online. The ConnectEBT website at www.connectebt.com and the ConnectEBT mobile app for Android and iOS let you register with your card, check SNAP and cash balances, view deposits, review transactions, and set a PIN.7ConnectEBT. ConnectEBT8Google Play. ConnectEBT The app supports biometric login and card scanning.

The Lock/Unlock feature is the one Alabama DHR specifically recommends for fraud prevention, and it gives you two settings:9Alabama Department of Human Resources. New Features Available for EBT Cards

  • Lock Card Everywhere blocks your card at all stores and online. DHR recommends using this whenever you are not actively shopping.
  • Lock Card blocks your card at all stores outside Alabama but still allows online purchases.

You can also turn on transaction alerts by text, app, or email so you get a notification every time your card is used.9Alabama Department of Human Resources. New Features Available for EBT Cards Locking the card between shopping trips and turning on alerts together are the strongest defenses currently available against skimming, especially now that stolen benefits generally cannot be replaced.

Quick Reference

  • EBT customer service: 1-800-997-8888 (24-hour automated menu; live agents Monday through Friday during business hours)
  • Online account management: www.connectebt.com and the ConnectEBT mobile app
  • County office directory: dhr.alabama.gov/county-office-contact/