The main Albuquerque Fire Department phone number is 505-833-7300, which reaches Albuquerque Fire Rescue’s administrative headquarters.1City of Albuquerque. Albuquerque Fire Rescue Contact That’s the right line for general questions, department leadership, and station tour requests. For anything specific — an inspection, a records request, an ambulance bill — each division has its own direct line, and calling the main switchboard just adds a transfer.
Call 911 for Any Emergency
If someone’s life, safety, or property is in immediate danger, call 911. That covers active fires, serious medical emergencies, and injuries that need immediate attention.2City of Albuquerque. Emergencies Give the dispatcher your exact address and describe what’s happening. Don’t use 911 to ask about burn days, road conditions, or to look up a phone number.3City of Albuquerque. When To Call 911
Administration and General Questions
Albuquerque Fire Rescue’s administrative headquarters is at 11500 Sunset Gardens Rd SW, Albuquerque, NM 87121. Call 505-833-7300 for general administrative questions, to request a station tour, or to reach department leadership.1City of Albuquerque. Albuquerque Fire Rescue Contact
Fire Marshal, Inspections, and Plan Reviews
The Fire Marshal’s Office handles fire code enforcement, safety inspections, and permit questions. The number is 505-764-6300, and the office is at 724 Silver Ave SW, Albuquerque, NM 87102.4City of Albuquerque. Albuquerque Fire Rescue – Department Contact Information Businesses that need a fire permit or that have fire protection systems installed are generally required to pass an annual fire inspection. The Fire Marshal’s Office has authority to inspect all commercial buildings and multi-family dwellings within city limits.5City of Albuquerque. Fire Marshals Office
For plan reviews on new construction or building modifications, call Plans Checking at 505-924-3611. That office is at 600 2nd St. NW, Albuquerque, NM 87102.4City of Albuquerque. Albuquerque Fire Rescue – Department Contact Information
Fire Incident Reports and EMS Medical Records
Records requests go to the Records Management Office at 505-764-6333 or AFDRMS@cabq.gov. The office is at 7520 Corona Ave NE, Albuquerque, NM 87113.6City of Albuquerque. Records Management Office You’ll need the city’s Records Request Form, and for medical records a separate Patient Request for Access to Protected Health Information Release Form. Mailed or emailed submissions must be signed and notarized.
If you’re requesting someone else’s medical record, HIPAA rules apply. You’ll need either a notarized HIPAA-compliant release signed by the patient or a court order from a judge; a subpoena alone isn’t enough. For a deceased patient, the office requires a death certificate, proof you’re the executor of the estate, and a signed HIPAA release from the personal representative.6City of Albuquerque. Records Management Office
Ambulance Billing
Ambulance billing is handled on a separate line. For questions about charges, payment options, or insurance processing, call 1-833-469-7789 Monday through Friday, 8 a.m. to 4 p.m.7City of Albuquerque. Ambulance Billing
Federal surprise billing protections under the No Surprises Act do not currently cover ground ambulance services. Because you can’t choose which ambulance responds to a 911 call, out-of-network charges remain a real possibility. If a bill looks unexpectedly high, the billing line is the right place to start.
Reporting Illegal Fireworks and Other Non-Emergencies
For non-emergency city services, including reports of illegal fireworks, Albuquerque routes requests through 311 (or 505-768-2000 from outside the city).1City of Albuquerque. Albuquerque Fire Rescue Contact Fireworks reports can also be filed online or through the ABQ311 mobile app.8City of Albuquerque. Firework Ordinance and Safety Use 911 only if someone is actively in danger.
The police non-emergency line, 505-242-COPS (505-242-2677), is specifically for police-related calls, not fire department matters, despite appearing in some older listings as a general non-emergency number.9City of Albuquerque. Contact the Police
Quick Reference
- Emergencies: 911
- City non-emergency: 311 or 505-768-2000
- AFR Administration: 505-833-7300
- Fire Marshal’s Office: 505-764-6300
- Plans Checking: 505-924-3611
- Records Management: 505-764-6333
- Ambulance Billing: 1-833-469-7789
- Police non-emergency: 505-242-COPS (505-242-2677)