The main Arizona Medicaid phone number is 1-855-432-7587. That line reaches AHCCCS member services and Health-e-Arizona Plus support for eligibility questions, application help, coverage status, and portal password resets, Monday through Friday, 7:00 a.m. to 6:00 p.m. Arizona time.1Arizona Health Care Cost Containment System. AHCCCS Contacts AHCCCS splits responsibilities with the Arizona Department of Economic Security and contracted health plans, so the right number depends on what you need.
Main AHCCCS Numbers at a Glance
- Member services and applications: 1-855-432-7587
- Eligibility verification: 602-417-7000 or 1-800-962-6690
- AHCCCS central administration: 602-417-4000 or 1-800-654-8713
- ALTCS member services (address changes, renewals): 1-888-621-6880
The administration line handles general program inquiries and departments like rulemaking or public information. For day-to-day coverage questions, use 1-855-432-7587.1Arizona Health Care Cost Containment System. AHCCCS Contacts
Applying or Asking About Eligibility
The Department of Economic Security handles eligibility for families, children, and pregnant women. Two lines cover overlapping needs. For AHCCCS coverage through DES, nutrition assistance, or cash assistance, call 1-855-777-8590. For Health-e-Arizona Plus applications or AHCCCS Freedom to Work, call 1-855-432-7587. Both use automated prompts that route based on zip code or case number, and mornings tend to be the busiest.2Arizona Department of Economic Security. MyFamilyBenefits
Call Your Health Plan for Medical Services
AHCCCS itself doesn’t deliver your medical care. It assigns you to a managed care plan that handles referrals, prior authorizations, prescription coverage, and appointments. When your issue involves a specific service or claim, call the plan on your member ID card, not AHCCCS.
AHCCCS Complete Care plans:3Arizona Health Care Cost Containment System. AHCCCS Health Plans
- Banner-University Family Care: 1-800-582-8686
- Molina Healthcare: 1-800-424-5891
- Blue Cross Blue Shield of Arizona Health Choice: 1-800-322-8670
- UnitedHealthcare Community Plan: 1-800-348-4058
Arizona Long Term Care System plans:
- Mercy Care: 1-800-624-3879
- Banner-University Family Care: 1-833-318-4146
- UnitedHealthcare: 1-800-293-3740
- DES Division of Developmental Disabilities: 1-844-770-9500
Behavioral health plans (ACC-RBHA):
- Arizona Complete Health: 1-888-788-4408
- Mercy Care: 1-800-564-5465
If your child is in state foster care, the Department of Child Safety Comprehensive Health Plan can be reached at 602-212-4983 or 1-833-711-0776.3Arizona Health Care Cost Containment System. AHCCCS Health Plans
KidsCare and ALTCS
KidsCare is Arizona’s Children’s Health Insurance Program for families who earn too much for standard AHCCCS. Applications and questions go through the same main number, 1-855-432-7587.1Arizona Health Care Cost Containment System. AHCCCS Contacts
ALTCS members updating an address or completing a renewal should call 1-888-621-6880. That program covers elderly and physically disabled members who need institutional-level care or home and community-based services.4Arizona Health Care Cost Containment System. Regular AHCCCS Renewals Have Started
Appealing a Coverage Decision
If your health plan denies or reduces a service, start with an internal appeal through the plan. Expedited reviews, used when a delay could seriously harm your health, must be resolved within three working days. If the plan’s decision still goes against you, you can request a State Fair Hearing.5Arizona Health Care Cost Containment System. How to File an Appeal of a Health Care Coverage Decision For help with the process, contact the AHCCCS Office of General Counsel at 602-417-4232 in Maricopa County or 1-800-654-8713 ext. 74232 elsewhere in Arizona.
Reporting Fraud
The AHCCCS Office of Inspector General takes fraud reports on two lines:6Arizona Health Care Cost Containment System. Reporting Fraud
- Member fraud: 602-417-4193
- Provider fraud: 602-417-4045
Have specifics ready: names, dates, what you observed, and any documentation. The agency will usually give you a reference number for follow-up.
TTY, Relay, and Language Help
Callers who are deaf or hard of hearing can reach AHCCCS through the Arizona Relay Service at 1-800-842-6520, or by dialing 711 from any phone. The operator can bridge the call to any AHCCCS department.1Arizona Health Care Cost Containment System. AHCCCS Contacts AHCCCS health plans must provide oral interpretation at no cost in any language. Written materials are translated into Spanish, and vital documents into other prevalent non-English languages in the plan’s service area. You don’t need to bring your own interpreter.7Arizona Health Care Cost Containment System. ACOM Policy 405
What to Have Ready Before You Call
A few minutes of preparation keeps you from being transferred or asked to call back. Have these nearby:
- Your AHCCCS ID number, the nine-digit number on your member card
- Full legal name and date of birth for the member whose coverage is in question, not just the caller
- Social Security number for identity verification, especially on eligibility calls
- Recent income information, such as pay stubs or tax documents
If you’re calling about a Health-e-Arizona Plus application, open it on your screen and pinpoint the field causing trouble. Vague descriptions guarantee a longer call.