The main phone number for Baltimore City government is 311, which routes residents to non-emergency city services and transfers callers to the right department. From outside city limits or from a cell phone that won’t connect to 311, dial 443-263-2220 to reach the same operators. The 311 call center answers seven days a week, 6 a.m. to 10 p.m.1Baltimore City. Contact Us – Baltimore City 311 Services Below are the direct numbers for the departments and services people call most often.
When to Call 311 vs. 911
Call 911 for any life-threatening emergency: fire, a medical crisis, or a crime happening right now. Be ready to describe the emergency and your location.2Baltimore City. In Case of Emergency
Call 311 for everything else the city handles: potholes, missed trash pickups, illegal dumping, broken street lights, stray or injured animals, and general questions. Each request gets a tracking number so you can follow up.3Baltimore City. Baltimore City 311 Services Bulk trash pickup also goes through 311; call at least four business days before the Saturday you want collection, and have your address and item list ready (up to three items).4City of Baltimore. Bulk Trash Pickup and Large Item Removal
For mental health crises, call Baltimore Crisis Response at (410) 433-5175. Maryland’s 211 helpline is available around the clock in more than 180 languages and connects callers with housing, food, employment, utility, and healthcare resources.2Baltimore City. In Case of Emergency
Police Non-Emergency and Report Filing
Baltimore City directs non-emergency police questions through 311.5Baltimore Police Department. Contact the Baltimore Police Department To file a report for a crime that has already happened and where no suspect is present, call the Baltimore Police Department’s Telephone Reporting Unit at (410) 637-8875, seven days a week from 7 a.m. to 10 p.m. The TRU line is for report filing only, not general questions.6Baltimore Police Department. File a Police Report
Property Taxes, Water Bills, and Payments
The Bureau of Revenue Collections handles property taxes, parking citations, and other balances owed to the city. Call (410) 396-3000, Monday through Friday, 8:30 a.m. to 4:30 p.m.7Baltimore City. Bureau of Revenue Collections To pay by credit or debit card over the phone, use the separate payment line at (866) 377-0765.8City of Baltimore. Online Payments and Account Lookup
For questions about your water bill, including consumption disputes and billing errors, call (410) 396-5398.9Baltimore City. Water Billing Questions If you’re behind $50 or more on water, Baltimore City offers payment plans through PromisePay; contact the Department of Public Works before the account moves into collections.10Baltimore City. Water Bill Assistance
Permits, Inspections, and Lead Hazard Reduction
The Department of Housing and Community Development handles building permits, housing inspections, rental licensing, and code enforcement. The main number is (443) 984-1809.11Baltimore City. Permits, Inspections, Registrations, and Licensing Building inspections are scheduled through the city’s E-Permits portal rather than by phone.12Baltimore City. Inspection Scheduling
For the Lead Hazard Reduction Program, call (410) 396-3023. In-person inquiries go to the LIGHT Intake and Assessment Unit at 417 East Fayette Street, Suite 1125.13Baltimore City. Lead Hazard Reduction
Health Department and Vital Records
The Baltimore City Health Department’s main number is (410) 396-4398, with offices at 1001 East Fayette Street.14Baltimore City. Baltimore City Health Department For childhood vaccinations at the city’s T.I.K.E. clinics, call (410) 396-4454; appointments run Monday through Thursday, 8:30 a.m. to 4:30 p.m. For records in Maryland’s ImmuNET registry, call (410) 545-3048.15Baltimore City. Immunization Program
Birth and death certificates are handled by the Maryland Department of Health, not the city. Call (410) 764-3038 locally or (800) 832-3277 toll-free for a recorded message with instructions on requesting certified copies.16Maryland Department of Health. Request Birth Certificates
Courts and Legal Services
- Clerk of the Circuit Court: (410) 333-3733 for case filings, records requests, and court administration.17Circuit Court for Baltimore City. Welcome – Clerk of Court
- Jury Commissioner: (410) 333-3775 for questions about a jury summons, Monday through Friday, 10 a.m. to 4 p.m. If you have already been summoned, call (410) 333-1555 after 5 p.m. the evening before your report date for automated instructions.18Circuit Court for Baltimore City. Jury Overview
- Register of Wills: (410) 752-5131 for probate and estate matters, or (888) 876-0035 toll-free. The office is at Courthouse East, 111 North Calvert Street, 3rd floor, 8:30 a.m. to 4:30 p.m. on weekdays. Walk-ins arriving after 3 p.m. may not be seen until the next business day, so call ahead for an appointment.19Maryland Register of Wills. Register of Wills for Baltimore City
Mayor’s Office and Constituent Help
The Mayor’s Office of Correspondence and Constituent Services takes calls at (410) 396-4900. Staff record your concern, contact the appropriate agency, and follow up with you. The office handles complaints about neighborhood conditions and requests for help navigating city agencies.20Baltimore City. Mayor’s Office of Correspondence and Constituent Services The City Council offices are at City Hall, 100 North Holliday Street, Suite 400.21Baltimore City. Baltimore City Legislation
Parking Permits and Citations
For residential parking permit questions, call the Parking Authority of Baltimore City at (443) 573-2838 or email RPP@bcparking.com.22Baltimore City. Contact Us Parking tickets and citation disputes are handled by the Bureau of Revenue Collections at (410) 396-3000.7Baltimore City. Bureau of Revenue Collections