The Broken Arrow Police Department non-emergency number is 918-259-8400, staffed around the clock for police matters that don’t involve an active threat to life or property. The same line handles after-hours utility emergencies like water or sewer breaks. For city service complaints such as potholes, code enforcement violations, or missing pets, call the Action Center at 918-258-3587 instead. Using the right line keeps 911 dispatchers free for true emergencies and gets your issue routed to the team that can actually act on it.1City of Broken Arrow. Contact Us
When To Call Non-Emergency Instead of 911
The test is simple. If someone is in danger right now, call 911. If the threat has passed, or never involved physical safety at all, use 918-259-8400. A car broken into overnight, a noise complaint about a neighbor’s party, illegal parking blocking your driveway, or a found wallet all belong on the non-emergency line. The city specifically lists noise ordinance violations and illegal parking as examples routed through the non-emergency number rather than 911.2City of Broken Arrow. Action Center
Property crimes you discover after the fact almost always qualify. If you notice damage or missing items hours later and no suspect is on scene, that’s a non-emergency call. Minor vandalism found after the fact is the same. Dispatchers set priority based on what you tell them, so describe the timing honestly.
Callers can stay anonymous.3City of Broken Arrow. Reach Out to Us
Police Line vs. Action Center
Anything involving a crime, even a minor or past one, goes to 918-259-8400. That covers theft reports, suspicious activity that isn’t immediately threatening, harassment, noise complaints, and illegal parking. The city directs residents to call this number for those issues rather than using the Action Center app.2City of Broken Arrow. Action Center
The My Broken Arrow Action Center handles non-police city service requests: code enforcement, potholes, street light outages, and similar quality-of-life concerns. You can submit through the free app on Apple and Android, by phone at 918-258-3587, or by email.4City of Broken Arrow. Mobile App Digital submissions aren’t monitored around the clock, so call if the issue is time-sensitive.
Animal Control
Animal issues have their own line. For stray animals, barking dogs, injured animals, bite reports, or shelter questions, call Animal Control at 918-259-8311. Officers also respond to vicious or dangerous animals.5City of Broken Arrow. Animal Control After hours, animal calls roll over to the police non-emergency line at 918-259-8400. A dangerous animal actively threatening someone is a 911 call.
What To Have Ready Before You Call
Pulling details together ahead of time makes the call faster and the report more useful.
- Exact address or nearest cross-streets where the incident happened.
- Time frame: when you last saw your property intact, when you noticed the damage, or when the disturbance began. This helps investigators check surveillance and patrol logs.
- Vehicle details: make, model, color, and plate if a vehicle was involved.
- Person descriptions: height, build, clothing, and anything distinctive.
- Property information: for theft or damage, list items with serial numbers, estimated values, and photos if you have them. Serial numbers can be entered into national stolen-property databases.
Insurers almost always want a police report number before processing a theft or vandalism claim, and thin reports slow that process down.
After You File a Report
Your information gets routed to the right division: patrol, animal control, code enforcement, or investigations. You’ll typically receive a case or report number. Keep it; you’ll need it for follow-up calls and insurance claims.
Response times for non-emergencies vary with call volume. A noise complaint on a quiet Tuesday afternoon might get an officer out within the hour. The same complaint on a busy Friday night can take much longer. Active emergencies always jump the queue.
An officer or technician may call or email if they need more detail. If you later need a copy of the report for insurance or legal use, request it through the city’s open records process.6City of Broken Arrow. Open Records Request
Penalties for Misusing These Lines
Filing a false police report in Oklahoma is a misdemeanor carrying up to 90 days in county jail, a fine up to $500, or both. The statute reaches anyone who knowingly makes a false report that triggers or encourages a police investigation. Falsely reporting a missing child and triggering an AMBER alert is a felony with a minimum $1,000 fine.7Justia. Oklahoma Code 21-589 – False Reporting of Crime – False Reporting of Missing Child
Calling 911 for a non-emergency is separately illegal. A conviction carries a fine of up to $500 plus an assessment for the actual cost of dispatching any emergency personnel and equipment sent in response.8Justia. Oklahoma Code 63-2870 – False Alarm, Complaint or Information That cost can climb fast when a fire truck or ambulance rolls out. The non-emergency line exists to avoid exactly that outcome.
Quick Reference Numbers
- Emergency (police, fire, medical): 911
- Police non-emergency and after-hours utilities: 918-259-84001City of Broken Arrow. Contact Us
- Action Center (city services): 918-258-35872City of Broken Arrow. Action Center
- Animal Control: 918-259-83115City of Broken Arrow. Animal Control