City of Olathe Phone Number: Departments, Court, and Utilities

The main City of Olathe phone number is 913-971-8600, which rings City Hall and serves as the general starting point for most questions about city services.¹ For anything specific, Olathe runs direct lines for utilities, police non-emergency, the municipal court, parks, and permits. Calling the right one first saves you from being transferred.

Quick Reference: Olathe Direct Numbers

City Hall (general): 913-971-8600
City Clerk / public records: 913-971-8521
Police non-emergency: 913-782-0720
Fire administration: 913-971-7900
Animal Shelter: 913-971-6362
Utilities, trash, water, streets: 913-971-9311
Municipal Court Clerk: 913-971-6393
Prosecutor’s office: 913-971-6742
Parks and Recreation: 913-971-8563
Building Codes / permits: 913-971-6200
Planning / zoning: 913-971-8750

City Hall and Public Records

The 913-971-8600 switchboard handles general questions about city services, licensing, and anything that doesn’t clearly belong to a specialized department. Administrative staff answer Monday through Friday; calls outside business hours go unanswered.¹

The City Clerk, who serves as custodian of public records and processes formal records requests, has a direct line at 913-971-8521. The office sits at 100 E. Santa Fe Street, 1st Floor, open Monday through Friday from 8 a.m. to 5 p.m.²

Police, Fire, and Animal Issues

For police matters that aren’t emergencies, call 913-782-0720. Fire department administration is 913-971-7900.¹ Use these lines for minor incident reports, records requests, and administrative questions. Keep 911 free for emergencies.

Animal complaints, including stray animals, barking, and wildlife, go through the same police non-emergency line, 913-782-0720. Lost-and-found pet calls go to the Olathe Animal Shelter at 913-971-6362.³

Utilities, Trash, and Public Works

One number, 913-971-9311, covers water, sewer, trash collection, bulk waste pickup, water main breaks, and street repairs.⁴ Have your account number ready for billing questions. To schedule a bulk waste pickup for items that don’t fit in your regular cart, call the same number and ask for that service.⁵ For non-urgent problems like potholes or streetlight outages, OlatheConnect at OlatheKS.org lets you submit and track requests online instead of calling.

Municipal Court

Two different numbers for the Municipal Court clerk circulate in online directories. Older listings show 913-971-7564, while the city’s own website lists the Court Clerk at 913-971-6393. Use the number from the city site. The clerk’s office is at 1200 S. Harrison St., open Monday through Friday, 8 a.m. to 4 p.m.⁶ Have your citation number or case file ID ready; the clerk can’t look anything up without it. Discovery materials and prosecution records are handled separately by the Prosecutor’s office at 913-971-6742.

Parks and Recreation

A single number, 913-971-8563, handles program registration, park shelter reservations, party rentals, Splash Pass purchases, Community Center memberships, and weather updates for outdoor activities.⁷ Popular seasonal programs fill quickly, so call early in the registration window.

Building Permits and Zoning

For construction, renovation permits, and inspections, call Building Codes at 913-971-6200.⁸ For zoning, land use, and what you can build on a specific parcel, call the Planning Division at 913-971-8750 or email planningcontact@olatheks.org.⁹

Finding Anyone Else

For departments or staff not listed above, Olathe maintains a searchable staff directory on OlatheKS.org that you can filter by department or job title. It’s the fastest route to a specific extension when the general City Hall line would only transfer you anyway.

1
City of Olathe. Contact Us
2
City of Olathe. City Clerk
3
City of Olathe. Animal Care and Control
4
City of Olathe. Water
5
City of Olathe. Trash
6
City of Olathe. Olathe Municipal Court
7
City of Olathe. Parks and Recreation
8
City of Olathe. Building Permit Information
9
City of Olathe. Zoning and Land Use