The main City of Phoenix phone number is 602-262-3111, which reaches general city information Monday through Friday, 8 a.m. to 5 p.m.1City of Phoenix. Contact City of Phoenix That line will route you anywhere, but Phoenix runs dozens of direct department numbers, and dialing the right one is usually faster than being transferred. TTY users can reach any department by dialing 7-1-1 first.
All city offices keep the same general hours: weekdays, 8 a.m. to 5 p.m., closed on major holidays.
Police and Fire Non-Emergency
For a crime that already happened, a report copy, an investigation question, or a noise complaint, call Phoenix Police non-emergency at 602-262-6151.2City of Phoenix. Contact the Phoenix Police Department Call 911 if someone is in danger or a crime is in progress.
Phoenix Fire Department administration is 602-262-6297 during business hours, with Fire Prevention open until 4 p.m.3City of Phoenix. Phoenix Fire Department Use it for inspections, safety education, or permit questions. Active fires and medical emergencies go to 911.
Water, Trash, and Utility Billing
Water service, sewer, billing, and solid waste all share one customer service line: 602-262-6251.4City of Phoenix. Customer Services Call this number to start service at a new address, ask about a bill, or report a missed trash or recycling pickup. Non-urgent solid waste questions can also go to solid.waste@phoenix.gov.5City of Phoenix. Contact the Phoenix Public Works Department
Household hazardous waste pickups (paint, batteries, chemicals) run by appointment. Schedule online or email hhwcollection@phoenix.gov if no slots are available.6City of Phoenix. Household Hazardous Waste Collection
If you can’t pay a city services bill, dial 2-1-1 for Arizona Information and Referral Services, which connects callers with utility assistance programs.7City of Phoenix. Financial Assistance for Phoenix City Services Customers Apply before shutoff is imminent; processing takes time.
Permits and Zoning
Planning and Development routes calls by project type, so there isn’t one number that fits everything:
- Zoning questions: 602-262-7131
- Civil permits and addressing: 602-262-6551
- Commercial construction: 602-534-6502
- Residential building permits: 602-261-8078
Calling the right division from the start saves a transfer. The residential line won’t help with a commercial project.8City of Phoenix. Contact Planning and Development Check permit requirements before any construction, addition, or major renovation; unpermitted work can bring fines, forced removal, and problems at sale.
Municipal Court
Phoenix Municipal Court handles traffic citations, civil complaints, and misdemeanor cases within city limits. The number is 602-262-6421, staffed weekdays 8 a.m. to 5 p.m.9City of Phoenix. Contact Municipal Court Call for court dates, citation questions, or payment information. The courthouse is at 300 W. Washington Street, Phoenix, AZ 85003.10Phoenix Municipal Court. Obligation Search
City Clerk, Elections, and Records
The City Clerk’s office handles public records, business licenses, and elections, each with its own line:
- General inquiries: 602-262-6811
- License services: 602-262-4638
- Elections and voter information: 602-261-8683 (VOTE)
Hours are weekdays, 8 a.m. to 5 p.m.11City of Phoenix. Contact City Clerk Council agendas, ordinances, and election documents are also searchable online.12City of Phoenix. Search Public Records
Other Frequently Called Departments
- Mayor’s Office: 602-262-711113City of Phoenix. Contact the Mayor’s Office
- Parks and Recreation: 602-262-6862 — park facilities, programs, reservations14City of Phoenix. Parks and Recreation Department
- Street Transportation Dispatch: 602-262-6441 — traffic signal outages, downed signs, road hazards15City of Phoenix. Street Transportation Department
- Housing Department: 602-262-6794 general; 602-534-1974 for Section 8 vouchers16City of Phoenix. Housing Department
- Human Services: 602-262-6666 — senior programs, homeless services, Head Start, community action17City of Phoenix. Human Services Department
Code Enforcement and Neighborhood Complaints
Blighted properties, overgrown weeds, junk vehicles, illegal signs, unpermitted construction, and zoning violations are handled by Neighborhood Services, which asks residents to file reports through the myPHX311 app or website rather than a dedicated phone line.18City of Phoenix. Neighborhood Services Department (NSD) Code Enforcement If you prefer to call, 602-262-3111 can file the report for you.
When myPHX311 Is Faster Than Calling
For service requests (missed trash pickup, potholes, graffiti, broken traffic signals, flooding, park upkeep, homeless encampments, ADA concerns, property violations), the myPHX311 app or website is often quicker than a phone call. Submitting a request creates a tracking number so you can check the city’s response without having to remember who you spoke to.19myPHX311 – Phoenix. myPHX311
Property Tax Goes to Maricopa County
Property tax is not a city function. The Maricopa County Treasurer issues bills and the Maricopa County Assessor sets values.20Maricopa County, AZ. Property Tax Bill Calling Phoenix about a property tax question will just send you to the county, so go directly to treasurer.maricopa.gov or mcassessor.maricopa.gov.