The main number for the City of Rocky Mount, North Carolina is 252-972-1111. That line reaches the switchboard operator, who can route you to any department.1City of Rocky Mount. Contact City Hall is at 331 South Franklin Street, Rocky Mount, NC 27802-1180.2City of Rocky Mount. City Hall For any life-threatening situation or crime in progress, call 911 instead of the numbers below.
Utilities, Billing, and Outages
Rocky Mount runs its own electric, gas, and water systems, so utility calls go to the city, not to a private company.
- Billing, new service, account questions (Business and Collections Services): 252-972-12503City of Rocky Mount. Payment Options
- Pay by phone (automated, toll-free): 1-866-288-7608
- Energy Resources: 252-972-1272
- Water Resources: 252-972-12904City of Rocky Mount. Staff Directory
- Electric outages and gas leaks (24-hour): 252-467-48005City of Rocky Mount. How We Restore Power
Have your customer and account number ready when you call about billing, including any leading zeroes.
Police, Fire, and Animal Services (Non-Emergency)
For routine police matters, minor incidents, accident report copies, or ordinance questions, call 252-972-1411.6City of Rocky Mount. Police Specialized lines inside the police department:
- Criminal Investigations: 252-972-1450
- Records: 252-972-1430
- Victim’s Assistance: 252-972-1430
- Crime Stoppers: 252-977-1111
- Animal Services: 252-972-13904City of Rocky Mount. Staff Directory
An Animal Services officer is on call around the clock for emergencies; routine shelter questions should go to the main line during business hours.7City of Rocky Mount. Animal Services
The Fire Department’s administrative line is 252-972-1491.4City of Rocky Mount. Staff Directory To schedule a fire inspection, call the Fire Marshal’s office at 252-972-1376, Monday through Friday during business hours.8City of Rocky Mount. Fire Department Services
Trash, Streets, and Public Works
- Public Works (main): 252-972-11214City of Rocky Mount. Staff Directory
- Garbage, recycling, missed collection (Environmental Services): 252-467-4980 or 252-467-49819City of Rocky Mount. Environmental Services
- Potholes, flooding, road concerns (Streets and Drainage Maintenance): 252-467-4906
Permits, Zoning, and Code Complaints
For building permits, zoning approvals, and land use questions, call Development Services at 252-972-1172.10City of Rocky Mount. Development Services This is the starting point for contractors and homeowners planning construction or renovations.
Report property maintenance problems, such as overgrown lots, junk vehicles, or structural violations, to Community Code at 252-467-4952. You can also email devserv@rockymountnc.gov.11City of Rocky Mount. Community Code
Parks, Recreation, and Community Centers
- Parks and Recreation administration, shelter reservations: 252-972-115112City of Rocky Mount. Parks and Recreation
- Athletics: 252-972-1160
- Recreation Services: 252-972-1170
- Cemeteries: 252-972-1158
- South Rocky Mount Community Center: 252-972-1169
- Booker T. Washington Community Center: 252-467-49254City of Rocky Mount. Staff Directory
City Manager, Clerk, and Council
The City Manager’s office handles day-to-day operations and can be reached at 252-972-1325. The City Clerk, who maintains official records and council meeting minutes, is at 252-972-1319.4City of Rocky Mount. Staff Directory
Housing, Finance, and Other Administrative Offices
- Housing and Community Development: 252-972-1100
- Human Relations (fair housing, discrimination complaints, community mediation): 252-972-1181
- Finance Department: 252-972-1200
- Downtown Development: 252-972-1101
- Technology Services: 252-972-12824City of Rocky Mount. Staff Directory
City Jobs
Rocky Mount posts openings through GovernmentJobs.com. For technical problems with the online application, the toll-free applicant support line is 855-524-5627.13GovernmentJobs.com. Job Opportunities – Rocky Mount For general employment questions, call the City Manager’s office at 252-972-1325.4City of Rocky Mount. Staff Directory
Courthouse
The Rocky Mount Judicial Center is a state court facility, not a city office, but it is a common call. It is located at 305 Cokey Road, Rocky Mount, NC 27802, and the number is 252-212-3102.14North Carolina Judicial Branch. Rocky Mount Judicial Center It handles district and superior court matters for the area.