Quick Directory of Saint Paul Phone Numbers by Department
The fastest way to reach Saint Paul city government is 651-266-8989, the general information line operated by the Department of Safety and Inspections. That one number handles about 80,000 calls a year and can transfer you anywhere in the city. If you’d rather skip the handoff, the direct numbers for each department are below.
- General information: 651-266-8989
- Police non-emergency: 651-291-1111
- Fire Department (administration): 651-224-7811
- Adult mental health crisis (18+): 651-266-7900
- Children’s mental health crisis (under 18): 651-266-7878
- Animal Services: 651-266-1100
- Water Services: 651-266-6350
- Garbage, recycling, yard waste: 651-266-6101
- Street maintenance and plowing: 651-266-9700
- Snow emergency status (recorded): 651-266-PLOW
- Snow emergency ticketing and towing: 651-266-9800
- Parks and Recreation: 651-266-6400
- Business licensing (Project Facilitator): 651-266-8989
- Planning and Economic Development: 651-266-6565
- City Council: 651-266-8560
- Public Library: 651-266-7000
- City Clerk claims fax: 651-266-8574
- Impound Lot: 651-266-5642
Standard city hours are 7:30 a.m. to 4:30 p.m., Monday through Friday. Police non-emergency and the mental health crisis lines run 24/7.
General Information Line
Call 651-266-8989 when you don’t know which department you need, when you want to be routed to a specific employee, or when you want to log a complaint about code violations, property maintenance, or neighborhood conditions.1Saint Paul Minnesota. Safety and Inspections Hours are 7:30 a.m. to 4:30 p.m. Monday through Friday, with a closure from 8:00 to 9:00 a.m. on the first Tuesday of the month. Non-English speakers can request interpretation through Language Line in more than 200 languages on the same number.2Saint Paul Minnesota. Report a Concern
If calling isn’t convenient, the city accepts online incident reports at stpaul.gov/report-incident. Reports are reviewed daily, but you’ll need a street address and specific details.2Saint Paul Minnesota. Report a Concern
Police, Fire, and Crisis Lines
For anything immediate, call 911. For past-tense property crimes, noise complaints, suspicious activity, or to request an officer for a report, the non-emergency number is 651-291-1111. The dispatcher will answer “Ramsey County Dispatch.”3Saint Paul Minnesota. Police Some report types can also be filed online through the Police Department’s website.4Saint Paul Minnesota. File a Police Report
The Fire Department’s administrative number, 651-224-7811, is for questions about inspections, safety education, and other non-emergency services.5Saint Paul Minnesota. Fire and Emergency Medical Services
When the situation is a psychiatric emergency rather than a crime, Ramsey County operates 24/7 mobile crisis teams. The adult line (18 and older) is 651-266-7900. The children’s line (under 18) is 651-266-7878.6Ramsey County. Mental Health and Crisis Services Those teams can de-escalate and assess when no one is in physical danger.
Public Works: Trash, Streets, and Snow
Public Works splits its phone lines by service, so dialing the specific one is faster than going through the main switchboard. Garbage, recycling, and yard waste questions go to 651-266-6101. Street maintenance, potholes, damaged signs, and general plowing questions go to 651-266-9700.
During snow season, 651-266-PLOW plays a recorded status message in English, Spanish, Hmong, Somali, and Oromo.7Saint Paul Minnesota. Public Works Service Directory Call it before you park: parking rules shift by street phase once a snow emergency is declared, and the wrong side gets towed quickly. For ticketing and towing questions during an active snow emergency, 651-266-9800 is staffed. To locate a towed vehicle, the Impound Lot is 651-266-5642.
Water, Animals, Parks, and Library
Saint Paul Regional Water Services takes billing, payment, and repair calls at 651-266-6350, 7:30 a.m. to 4:30 p.m. weekdays. Have your account number and customer number ready; both appear on your most recent water bill, and both are needed to set up online payment or a payment plan.8Saint Paul Minnesota. Billing and Payment
Animal Services is 651-266-1100, Monday through Friday, 8:30 a.m. to 5:00 p.m., for stray reports, lost pets, and shelter questions. Emergency animal calls are answered around the clock on the same number. After hours, non-emergency animal concerns go through the police non-emergency line at 651-291-1111.9Saint Paul Minnesota. Animal Services
Parks and Recreation is at 651-266-6400 for program registration, pavilion reservations, athletic field scheduling, and reporting damaged or fallen trees on public property.10Saint Paul Minnesota. Parks and Recreation The Public Library’s main number is 651-266-7000 for branch hours, programs, and account questions.
Business Licensing, Permits, and Development
If you’re opening, operating, or expanding a business, ask for a Project Facilitator at 651-266-8989. Facilitators walk owners through licensing for everything from liquor and cannabis retail to pet grooming and auto repair.11Saint Paul Minnesota. Business Licenses and Permits Cannabis retail is a two-step process: a state license from the Office of Cannabis Management plus a city registration.
Building permits, construction inspections, and zoning permits also run through the Department of Safety and Inspections. If you don’t know whether your project needs a zoning permit, a building permit, or both, the facilitator line is the right starting point.12Saint Paul Minnesota. Zoning Permits and Land Uses
Economic development programs, housing initiatives, and commercial district planning are handled by Planning and Economic Development at 651-266-6565.13Saint Paul Minnesota. Economic Development That office covers the policy and incentive side; Safety and Inspections covers permits and code enforcement.
City Council and Filing a Claim
The City Council office is 651-266-8560. Call when your issue involves a proposed ordinance, a zoning variance that needs council approval, or something specific to your ward.14Saint Paul Minnesota. City Council
If city operations damaged your property or caused an injury, file a Notice of Claim Form with the City Clerk’s Office. Mail it to 15 West Kellogg Blvd, Suite 310, Saint Paul, MN 55102, email CityClerk@ci.stpaul.mn.us, or fax 651-266-8574.15Saint Paul Minnesota. Claims For vehicle damage caused by a towing company during a city-ordered tow, call the Impound Lot at 651-266-5642 first to identify which company handled your vehicle.