To make a Surrey property tax inquiry, you need your 10-digit folio number. With it, you can search the city’s free Property Information Portal for a quick snapshot, log in to MyPropertyAccounts for your full balance and payment history, or call Property Taxes and Utilities at 604-591-4181. All three channels pull from the same account record.
What You Need Before You Look
Every property in Surrey carries a 10-digit folio number that links the parcel to its tax record. It’s printed near the top of your annual property tax notice and on the assessment notice mailed by BC Assessment. If the number ends in an “X,” replace that character with a “9” when entering it online.
Your civic address works as a secondary check to confirm the folio matches the right parcel. For the city’s online portal, you also need the access code printed on a previous tax or utility bill. Keep both numbers together so you can pull them up when you call or log in.
Quick Lookup Without an Account
Surrey’s Property Information Portal lets anyone search property details by civic address, folio number, or PID without creating an account. No login, no password. It’s the fastest route when you want to confirm a folio number before calling, or just need a quick status check on a property. The portal runs around the clock on the city’s website.
What it won’t give you is the full picture of your own account. For current balance, payment history, and Home Owner Grant status, you need to log in.
Full Account Access Through MyPropertyAccounts
MyPropertyAccounts is the city’s logged-in portal for property owners. You set up a profile with a valid email address, then link your property using the folio number and the access code from a previous bill. Once the property is linked, the dashboard shows:
- Your current outstanding balance
- Any interest or penalties that have accrued
- A record of past payments
- Whether your Home Owner Grant has been applied to this year’s taxes
The grant status line is the one worth checking early each year. If it hasn’t been applied, you can usually claim it through the province’s online system before the deadline, which keeps a missed grant from quietly turning into a penalty.
Phone, Email, and In-Person
If you prefer to talk to someone, Property Taxes and Utilities answers at 604-591-4181 or at propertytaxesandutilities@surrey.ca. You can also walk in at City Hall, 13450 104 Avenue, Monday through Friday from 8:30 a.m. to 4:30 p.m.1City of Surrey. MyPropertyAccounts Login Have your folio number and civic address ready so the clerk can pull up the file quickly.
In-person visits help most when something doesn’t look right on the online dashboard, when you want printed copies of your statement, or when you have questions about a specific penalty charge or payment arrangement that the portal doesn’t explain.
Checking Your Home Owner Grant Status
Part of any yearly inquiry is confirming the provincial Home Owner Grant has reduced your bill. For 2026, the grant applies in full to principal residences with an assessed value at or below $2.075 million. Above that, the grant shrinks by $5 for every $1,000 of assessed value, and the basic grant disappears entirely once the assessed value reaches roughly $2.189 million. The additional grant for seniors, veterans, and people with disabilities phases out at approximately $2.244 million.
Homeowners pushed over the threshold by rising assessments may still qualify for a low-income grant supplement depending on household income. The grant has to be claimed each year before the tax deadline, and MyPropertyAccounts shows whether it has landed on your current balance.
If Your Balance Looks Wrong
If the amount owing seems too high, remember that the figure is based on the assessed value set by BC Assessment, not by the City of Surrey. A city inquiry can confirm what you owe based on that assessment, but it cannot change the assessment itself. For that, contact BC Assessment directly and discuss your concerns informally first.2Government of British Columbia. Property Assessment Review Panel
If that conversation doesn’t resolve things, you can file a formal complaint with the Property Assessment Review Panel through BC Assessment’s website. The filing deadline is January 31 each year, by 11:59 p.m. For 2026, the deadline shifted to February 2 because January 31 fell on a weekend. Filing directly with the review panel itself does not count; the complaint has to go through BC Assessment.3BC Assessment. About Appeals
Accepted complaints get a 30-minute hearing before the panel. If you disagree with the panel’s decision, you can escalate to the Property Assessment Appeal Board by April 30, but only after going through the panel first. The provincial appeal information line is 1-877-356-9313.2Government of British Columbia. Property Assessment Review Panel
If what you’re after is a formal tax certificate for a sale, refinance, or legal transaction, that isn’t handled through the regular inquiry channels either. Those orders go through the Tax Certificates Online service on the myLTSA Enterprise platform, and your lawyer or notary usually arranges it as part of closing.4LTSA. Rate Change for City of Surrey Tax Certificates
Why It’s Worth Checking Early
The annual property tax due date in Surrey is July 2. If that date lands on a weekend or statutory holiday, you have until the next business day without penalty.5City of Surrey. Paying Your Property Taxes Payments received after the deadline trigger a penalty added to your balance. The city warns taxpayers to pay on time to avoid these charges, though the specific penalty percentage isn’t listed on the main payment page.
The deeper risk comes from letting unpaid taxes stack up. Properties carrying three years of delinquent taxes are placed on the annual municipal tax sale list, as required by the Local Government Act. The city holds this auction on the last Monday of September in Council Chambers. The sale price equals all outstanding taxes, penalties, interest, a 5 percent tax sale cost, and Land Title Office fees.6City of Surrey. Municipal Tax Sale
If a property is sold at auction, the owner has a one-year redemption period to pay everything owed and reclaim it. After that window closes, the new buyer is registered at the Land Title Office and previous charges against the property are generally cancelled. The city advises paying all delinquent taxes by early September to avoid even appearing on the tax sale list published in the local newspaper.6City of Surrey. Municipal Tax Sale
A five-minute check through MyPropertyAccounts in spring, well before the July 2 deadline, catches a missing Home Owner Grant, an unexpected balance, or an assessment issue in time to do something about it.