The main phone number for the Connecticut Department of Labor is (860) 263-6000. That line reaches the department’s Wethersfield headquarters, but most callers need a specific division: (800) 956-3294 for unemployment claims, (860) 263-6790 for wage complaints, (860) 263-6900 for workplace safety, or one of the regional appeals offices if a claim has been denied. The right number by topic is below.
Unemployment Claims
The Consumer Contact Center handles weekly benefit payments, eligibility questions, claim status, and ReEmployCT account problems. Three numbers connect to the same center:
- (203) 941-6868 — greater New Haven and southwestern Connecticut
- (860) 967-0493 — Hartford and central Connecticut
- (800) 956-3294 — toll-free, statewide and out of state
- TTY: 711 or (800) 842-9710 for deaf, hard of hearing, or speech-impaired callers
Hours are Monday through Friday, 7:30 a.m. to 4:30 p.m., closed on weekends and Connecticut state holidays.1Connecticut Department of Labor. Unemployment Benefits
If You Can’t Get Through
Call volume at the Consumer Contact Center is heavy, and the department encourages scheduling a callback through the online scheduler on the unemployment benefits page at portal.ct.gov/dol/unemployment-benefits rather than waiting on hold.1Connecticut Department of Labor. Unemployment Benefits You pick an available time window instead of sitting in a queue.
For written questions, the online case submission portal at ctcc.my.site.com/submit/s/ accepts a written description of your issue and returns a response. For simple questions about claim status or payment dates, this is often faster than calling.
When a callback comes in, answer unfamiliar numbers. Agents make limited attempts, and a missed callback usually means rescheduling from scratch.2WFSB. Some Conn. Residents Struggle With New Unemployment System
Wage Complaints and Workplace Standards
The Wage and Workplace Standards Division is separate from unemployment, and calling the Consumer Contact Center about a shorted paycheck means starting over.
- (860) 263-6790 — minimum wage, overtime, wage payment complaints, prevailing wage and public contract compliance
- (860) 263-6791 — workplace standards and minor employment regulations
- (860) 263-6541 — fax
Connecticut law requires employers to pay all wages owed on a regular, designated payday each week, and employers who violate the state’s wage payment rules face misdemeanor charges.3Connecticut General Assembly. Connecticut Code Chapter 558 – Wages A missed payday, withheld final paycheck, or unpaid overtime belongs on the (860) 263-6790 line.4State of Connecticut. CTDOL Contact Information by Unit
Appeals of a Denied Unemployment Claim
If your claim is denied or your benefits are reduced, appeals are handled by the Employment Security Appeals Division through regional offices:
- (860) 566-5262 — Hartford area
- (203) 230-3700 — Hamden area
- (860) 892-2253 — Norwich area
Initial claim disputes go through the Adjudications office in Wethersfield at (860) 754-5100. Higher-level reviews move to the Board of Review in Wethersfield; its fax is (860) 263-6977.4State of Connecticut. CTDOL Contact Information by Unit Connecticut gives you a limited window to file after a denial, and missing it usually means losing the right to contest.
Workplace Safety (CONN-OSHA)
Unsafe working conditions and workplace injuries go to CONN-OSHA, Connecticut’s state OSHA program and a division within the Department of Labor. The number is (860) 263-6900, with a fax at (860) 263-6940.4State of Connecticut. CTDOL Contact Information by Unit
1099-G Tax Form Questions
The Consumer Contact Center numbers above also handle 1099-G questions for people who received unemployment benefits during the prior tax year. Your mailing address in ReEmployCT must be current before a reissue request can be processed.5Connecticut Department of Labor. 1099-G Tax Form Explained
If the 1099-G reports income from Connecticut’s Paid Family and Medical Leave program instead of unemployment, that’s a different agency. Call (877) 499-8606.5Connecticut Department of Labor. 1099-G Tax Form Explained
Fraud and Identity Theft
There is no phone hotline for reporting unemployment fraud or claims filed in your name. The Integrity Unit takes reports only through the online Fraud Watch portal on the department’s website.6Connecticut Department of Labor. Integrity Overpayment questions also run through an online form at the Benefit Payment Control Unit; the office fax is (860) 263-6343.7Connecticut Department of Labor. Benefit Payment Control Unit
Other Division Direct Lines
- (860) 263-6580 — Rapid Response (mass layoffs and plant closings)
- (860) 263-6860 — Labor Relations
- (860) 263-6880 — Mediation and Arbitration
- (860) 263-6085 — Office of Apprenticeship Training
- (860) 263-6789 — Jobs First Employment Services
The full directory, including fax numbers, email addresses, and physical locations, is at portal.ct.gov/dol/directory.4State of Connecticut. CTDOL Contact Information by Unit
In-Person Help
Connecticut’s American Job Centers provide in-person help with unemployment claims, job searches, and career services, but they are not walk-in for unemployment. The process starts with an online request at portal.ct.gov/ajc; center staff then call to schedule an appointment.8American Job Center – Southwest Connecticut. Contact Us The department’s main office is at 200 Folly Brook Boulevard in Wethersfield, CT 06109.