DTA Worcester MA Phone Number and Office Hours

The Worcester DTA office phone number is (508) 767-3100. That line reaches the Department of Transitional Assistance office at 50 Southwest Cutoff, Worcester, MA 01604, where staff handle SNAP and cash benefit cases for Worcester-area residents.¹ If the local line is busy or you can’t get through, the statewide DTA Assistance Line at (877) 382-2363 connects you to a case manager who can pull up your file regardless of which office owns the case.²

Every DTA Number You Might Need

Different numbers do different jobs. Calling the wrong one usually means a long wait followed by a transfer.

Worcester office direct line — (508) 767-3100. Use this for questions about your specific case, local appointments, or anything tied to the Worcester office itself.¹
DTA Assistance Line — (877) 382-2363. The statewide line, staffed by case managers Monday through Friday, 8:15 a.m. to 4:45 p.m. Press 7 to start a SNAP application by phone.³
Document Processing Center fax — (617) 887-8765. Fax pay stubs, verifications, and other paperwork straight to DTA’s central scanning team.¹
EBT Customer Service — (800) 997-2555. Available 24/7 to report a lost or stolen EBT card and request a replacement.
Division of Hearings — (617) 348-5321. For filing an appeal if your benefits are denied, cut, or reduced.
Lionbridge interpreter line — (800) 444-6627. DTA’s language-services vendor, discussed below.⁴

When you call either DTA line, the automated system asks for your Social Security number or DTA Agency ID to pull up your account before routing you to a live person. Have one of them in front of you so you don’t get bounced back to the main menu.

Worcester Office Address and Hours

The Worcester DTA office is at 50 Southwest Cutoff, Worcester, MA 01604, open Monday through Friday, 8:00 a.m. to 5:00 p.m.¹ Walk-ins are accepted for document drop-offs and quick questions. For an eligibility interview or anything complicated, a scheduled appointment gets you focused time with a caseworker.

The phone line hours are slightly tighter than the office hours. Case managers on the statewide Assistance Line work 8:15 a.m. to 4:45 p.m.² If you need help between 4:45 and 5:00, walking into the office is your only option.

If You Need an Interpreter

DTA provides free interpreters for anyone whose primary language isn’t English, including American Sign Language users, through its vendor Lionbridge at (800) 444-6627.⁴ You don’t have to arrange it yourself. Tell the DTA worker which language you need and they’ll bring an interpreter onto the call. The Worcester office supports Spanish, Haitian Creole, Portuguese, Cape Verdean Creole, Mandarin, Vietnamese, Cantonese, Arabic, Russian, and others on request.

What to Have Ready Before You Call

If you’re calling about an existing case, keep your Social Security number or DTA Agency ID handy, along with any notice you’ve received from DTA. The notice usually spells out exactly what the agency needs from you and gives you a reference the case manager can look up quickly.

If you’re calling to apply, DTA will eventually ask for documentation to verify your household. You don’t need everything in hand to start, but having these ready shortens the back-and-forth:

A government-issued photo ID for the primary applicant.
Social Security numbers for every household member applying.
Recent pay stubs (typically the last four weeks) and documentation of any other income such as Social Security, child support, or unemployment.
Your lease or mortgage statement and recent utility bills. Housing and utility costs factor into deductions that can raise your benefit.
Receipts for child care costs and, for elderly or disabled household members, out-of-pocket medical expenses. These deductions are easy to miss.

DTA has 30 days to process a standard SNAP application.⁵ Households with very low income or almost no cash on hand may qualify for expedited processing within seven days.³ Missing paperwork is the most common reason applications stall, so send what you have up front even if the file isn’t complete.

Faster Alternatives to Calling

Phone hold times at DTA can run long, especially around the first of the month. Two routes often work better.

DTA Connect is the agency’s online portal and mobile app. You can apply for benefits, upload documents, check your case status, complete interim reports and recertifications, and view your EBT balance without talking to anyone. The web portal is at dtaconnect.eohhs.mass.gov, and the app is available on both major phone platforms. Uploaded documents land in the system immediately, which beats waiting for mail delivery or fax processing.

Mail to the Document Processing Center. If you can’t fax or upload, mail paperwork to the DTA Document Processing Center at PO Box 4406, Taunton, MA 02780-0420. This is the centralized scanning hub for the entire state, and documents sent here get digitized and attached to your case faster than paper dropped at a local office.⁶

For a lost or stolen EBT card, skip the DTA lines entirely and call EBT Customer Service at (800) 997-2555, which runs 24/7 and will deactivate the card right away so no one else can spend your benefits.

1
Mass.gov. DTA Worcester Transitional Assistance Office
2
Mass.gov. Department of Transitional Assistance
3
Mass.gov. Supplemental Nutrition Assistance Program (SNAP)
4
Department of Transitional Assistance (DTA) Policy Online. Accessing Telephonic Interpreters
5
Food and Nutrition Service. SNAP Application Processing Timeliness
6
Massachusetts Department of Transitional Assistance. Department of Transitional Assistance Benefit Processing Center Handout