The phone number for the Duval County Jail is (904) 630-5760. The Jacksonville Sheriff’s Office lists it as the Jail/Inmate Information line for the John E. Goode Pre-Trial Detention Facility at 500 E. Adams Street in downtown Jacksonville, FL 32202, which holds people awaiting trial or serving short sentences.1Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Corrections Facility
What the Line Is For
Call (904) 630-5760 for questions about bond amounts, booking status, or general facility policies.1Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Corrections Facility Staff can confirm whether someone is still in custody, pull up their charges, and explain procedures like how to post a cash bond or send mail.
The line does not reach inmates. It’s an administrative number for public inquiries only, so you cannot be transferred to a person in custody and you cannot leave a message for one. Inmates place outgoing calls themselves on their own schedule; incoming personal calls aren’t a feature of the system.
What To Have Ready Before You Call
At minimum, have the inmate’s full legal name and date of birth. Common names slow things down, so the 10-digit booking number (sometimes called a JSO ID or Jail Number) is the single piece of information that makes a call go quickly. With it, staff pull the exact booking file in one step.
If you don’t have that number, the fastest way to get it is the online lookup, not the phone.
Finding the Booking Number Online
The Jacksonville Sheriff’s Office runs an Inmate Information Search at inmatesearch.jaxsheriff.org that covers current and released inmates.2Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Inmate Information You can confirm custody status, see charges, view the mugshot, and copy the 10-digit booking number before you dial. For a lot of callers, the search answers the question without a call at all.
Calling the Jail to Check a Bond Amount
Bond amounts are one of the most common reasons people call. You can get the amount for a specific inmate either from the online search portal or by calling (904) 630-5760.1Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Corrections Facility If you plan to pay a cash bond in person at 500 E. Adams Street, the jail accepts cash, a certified or cashier’s check drawn on a local bank, or a U.S. Postal Money Order made payable to the Office of the Sheriff. Personal checks and credit cards are not accepted for cash bonds, and staff are not permitted to recommend bonding agencies.
How Inmates Call You
You cannot call an inmate at the Duval County Jail. The flow runs the other way: the inmate dials your number during permitted calling hours, and the call connects only if you’ve set up an account with the facility’s contracted communications provider in advance, or if you accept collect charges. If a loved one is trying to reach you and the calls aren’t going through, the usual fix is a provider account with your phone number linked to the correct facility and funds on deposit.
Rates are federally capped. Under the FCC’s interim rate caps effective April 6, 2026, large jails with an average daily population of 1,000 or more are limited to $0.08 per minute for audio calls, plus an optional $0.02 facility surcharge, for a ceiling of $0.10 per minute on both in-state and out-of-state calls.3Federal Register. Incarcerated Peoples Communication Services Implementation of the Martha Wright-Reed Act Rates for Interstate and Intrastate Calling International calls may carry additional connection charges.
If You Were Hoping To Visit by Phone
One thing worth flagging, because callers often raise it: the Duval County Jail does not offer in-person visitation, and the public line is not a path to a conversation with an inmate. All visits are conducted by video, either from your home through gettingout.com at $0.25 per minute, or free at the on-site Video Visitation Center at 500 E. Adams Street on Fridays, Saturdays, and Sundays from 9 a.m. to 7 p.m.1Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Corrections Facility Visits must be scheduled at least 24 hours in advance, and each inmate is allowed one visitor per week. If you want contact rather than information, that’s the route, not the phone.