The Fair Fares NYC phone number is 718-557-1399, the Human Resources Administration helpline that runs the program. Live representatives answer Monday through Friday, 8:00 AM to 5:00 PM, except on city holidays.1NYC311. Manage Your Fair Fares NYC Discount You can also dial 311 from any New York City phone and ask for Fair Fares, which is the better route if you need language assistance.2NYC.gov. Contact Us – Fair Fares Outside business hours, the automated system at 718-557-1399 stays available for basic information.
What to Have Ready Before You Call
Pull up your Fair Fares NYC Client ID first. It sits on the home page of your ACCESS HRA Fair Fares account and on any Fair Fares notice mailed to you.1NYC311. Manage Your Fair Fares NYC Discount Without it, the representative has to search harder for your record and the call runs longer.
If you’re calling about a card replacement or a balance transfer, also have your OMNY Transit Account Number (visible inside your ACCESS HRA Fair Fares account) and the email address or zip code linked to your OMNY account.1NYC311. Manage Your Fair Fares NYC Discount With those in hand, the representative can locate your transit account and process the change during the call instead of asking you to call back.
Skip the Call If You Can
Most Fair Fares tasks don’t actually require a phone call. The ACCESS HRA website and mobile app let you apply, upload documents, check your status, and report a lost or stolen card.3NYC Human Resources Administration. Fair Fares For a lot of people, that’s faster than waiting on hold.
If you’d rather talk to someone in person, Fair Fares runs an office in each borough, open Monday through Friday, 8:30 AM to 5:00 PM, closed holidays.2NYC.gov. Contact Us – Fair Fares Staff can walk you through an application, handle a renewal, or hand you a replacement card sooner than the mail can.
Fair Fares NYC Office Locations
- Bronx: 888 Garrison Avenue, 3rd Floor, Bronx, NY 10474
- Brooklyn: 2400 Fulton Street, 4th Floor, Brooklyn, NY 11233
- Manhattan: 132 West 125th Street, 4th Floor, New York, NY 10027
- Queens: 165-08 88th Avenue, 3rd Floor, Jamaica, NY 11432
- Staten Island: 201 Bay Street, Staten Island, NY 10301
Calling About a Lost or Damaged Card
Report a lost, stolen, damaged, or expired Fair Fares OMNY card through ACCESS HRA or by calling 311. Replacement cards sent by mail usually arrive in two to three weeks; if nothing has come after three weeks, call again to report it as lost in the mail. When you need the card sooner, walk into a borough office; replacements picked up in person are ready five days after you report the problem.1NYC311. Manage Your Fair Fares NYC Discount
Calling About Renewal
Enrollment lasts one year, and you have to submit a renewal and be found eligible again to keep the discount active.4NYC311. Fair Fares NYC Renewals run through ACCESS HRA, the same portal used for the original application. If you’ve moved, update your address there so renewal notices reach you; a missed deadline shuts the discount off.
A Note on Who the Program Serves
Fair Fares is for New York City residents ages 18 to 64 with household income at or below 150% of the Federal Poverty Level.5NYC.gov. Fair Fares NYC If you’re 65 or older, or you have a qualifying disability, this helpline isn’t the right one; the MTA’s Reduced-Fare program handles seniors and riders with disabilities separately. Immigration status does not affect eligibility.