The non-emergency number for the Giles County Sheriff’s Department in Tennessee is 931-363-3505. The non-emergency number for the Giles County Sheriff’s Office in Virginia is 540-921-3842. Because a Giles County exists in both states, the first step is knowing which one you’re calling. Each county also has town or city police departments with their own direct lines. For any emergency in progress, dial 911.
Giles County, Tennessee
The Giles County Sheriff’s Department covers unincorporated areas of the county. Call 931-363-3505 for any non-urgent matter.1Giles County Sheriff’s Department. Welcome to the Giles County Sheriff’s Department A dispatcher will take the report or route you to the right division.
Inside the Pulaski city limits, the Pulaski Police Department handles local calls. The non-emergency number is 931-424-4404.2City of Pulaski. Department Heads If you aren’t sure whether your address falls under city or county jurisdiction, either agency can transfer you.
Giles County, Virginia
The Giles County Sheriff’s Office in Virginia operates out of Pearisburg. The non-emergency line is 540-921-3842, and the office asks callers to use that number when reaching out to specific deputies with questions or concerns.3Virginia Sheriffs’ Association. Giles County: W. Morgan Millirons
Two towns run their own police departments:
- Pearisburg Police Department: 540-921-0340
- Narrows Police Department: 540-726-79854Discover Narrows. Police Department
Outside those town limits but still in the county, call the sheriff’s office at 540-921-3842.3Virginia Sheriffs’ Association. Giles County: W. Morgan Millirons
When To Use the Non-Emergency Line Instead of 911
If someone is in danger right now, or a crime is happening right now, call 911. The non-emergency line handles everything else. Dispatchers would rather you use the non-emergency number for a minor issue than tie up 911.
Typical non-emergency reasons to call:
- Past-tense crimes, like a car break-in you discovered this morning or a theft you noticed hours later
- Noise complaints, including loud music, barking dogs, or construction outside permitted hours
- Suspicious activity that isn’t an active threat, such as an unfamiliar car circling the neighborhood
- Animal control matters, including strays or wildlife that isn’t posing an immediate danger
- Minor traffic accidents with no injuries and drivable vehicles
- General questions about warrants, report copies, or civil disputes
A non-emergency report still creates an official record, which matters for insurance claims on property damage or theft.
What To Have Ready Before You Call
The most important detail is location. Have the street address ready, or at least the nearest intersection. If it happened at a business, have the business name.
Also useful:
- When you first noticed the problem and when it likely happened
- Descriptions of anyone involved, including approximate height, weight, and clothing
- Vehicle make, model, color, and license plate if you caught it
- A callback number in case an officer has follow-up questions
Partial information is still worth reporting. Dispatchers are trained to ask questions that fill in the gaps, and most non-emergency calls end with a case number you should write down for follow-ups or an insurance claim.
Callers Who Are Deaf, Hard of Hearing, or Have Speech Disabilities
Under Title II of the Americans with Disabilities Act, law enforcement agencies that operate telephone services must provide equal access to people who are deaf, hard of hearing, or have speech disabilities.5ADA.gov. Commonly Asked Questions About the ADA and Law Enforcement Dispatch centers must offer auxiliary aids such as TTY/TDD access or relay services at no cost to the caller.
Text-to-911 availability varies by location. The FCC maintains a registry of public safety answering points that accept text messages, and wireless carriers must route texts to any center that certifies it can receive them.6Federal Communications Commission. PSAP Text-to-911 Readiness and Certification Registry If you don’t know whether your local dispatch accepts texts, calling through a relay service remains the most reliable option.