Gwinnett County Non-Emergency Number: When to Call, What to Have Ready

The Gwinnett County non-emergency number is 770-513-5700. One line handles non-urgent police, fire, and medical matters for unincorporated Gwinnett County.¹ If your incident happened inside one of the county’s incorporated cities, a different department may take the call, so check the city list below before you dial.

Call 911 instead whenever someone is hurt, a crime is happening now, or there is an active fire. The non-emergency line is for everything that still needs a response but can wait.

Cities With Their Own Police Departments

Several Gwinnett cities run their own police and dispatch. Calling the county line for an incident inside city limits eventually gets you rerouted, so going direct saves time. The cities with their own departments are Braselton, Duluth, Lawrenceville, Lilburn, Loganville, Norcross, Snellville, Suwanee, and Auburn.²

Non-emergency numbers for the larger municipal departments:

Lawrenceville: 770-962-4173³
Duluth: 770-476-4151⁴
Snellville: 770-985-3555⁵
Norcross: 770-448-2111⁶
Suwanee: 770-945-8995⁷

Not sure whether your address is inside a city or in unincorporated Gwinnett? Call 770-513-5700. The dispatcher can redirect you.

When to Use the Non-Emergency Line

The non-emergency number is right when something has already happened and no one is in danger. Gwinnett County lists these as appropriate calls for 770-513-5700:¹

Loud noise complaints such as parties, barking dogs, or construction outside permitted hours
Lost personal items like wallets, phones, or passports
Non-violent animal complaints, including stray or loose dogs that are not threatening anyone

Other common uses: a vehicle break-in you discovered the next morning, found property that belongs to someone else, or vandalism you were not present for. The common thread is that no one is at immediate risk and no suspect is on scene.

Minor Traffic Accidents

Georgia law requires drivers to report any accident with property damage of $500 or more.⁸ If no one is hurt and the vehicles are not blocking traffic, the non-emergency line is the right way to get an officer to document the collision.

Mental Health Crises

If someone is in a mental health crisis but not in immediate physical danger, a police call is often not the most helpful first step. The Georgia Crisis and Access Line (GCAL) at 1-800-715-4225 is staffed around the clock and can send mobile crisis teams, connect callers to crisis beds or detox, and arrange urgent appointments.⁹ You can also call or text 988, the national Suicide and Crisis Lifeline. If behavior is violent or dangerous, call 911.

Filing a Report Online Instead of Calling

For some incidents you can skip the phone. Gwinnett County’s online Citizens Police Reporting System accepts reports for:²

Theft, including theft from a vehicle and theft of lost or mislaid property
Identity fraud, where someone uses your personal or business information for a financial crime
Criminal trespass involving vandalism or property damage of $500 or less
Criminal damage to property, second degree, meaning vandalism or damage over $500 that did not endanger anyone or involve a utility

The system has firm limits. There must be no known suspect, no suspect vehicle description, and no physical evidence for police to collect. The incident must have happened in unincorporated Gwinnett County. Stolen firearms and thefts of foreign government identification documents cannot be reported online.²

Online reporting works well when you need a report number for insurance but an officer visit would add nothing. A vehicle break-in with no witnesses and no camera footage is the standard example.

What to Have Ready Before You Dial

Location: exact street address, or the two nearest cross streets
What happened: a brief, factual description
When it happened, or when you discovered it
People or vehicles involved, with make, model, color, and plate if you have them
Your name and a callback number

Being specific shortens the call and gets the right unit assigned faster.

What Happens After You Call

Non-emergency calls enter a queue ranked by severity. The dispatcher will give you an incident number. Write it down. That number is how you pull the report later for insurance or any legal follow-up.

Do not expect a patrol car in minutes. Officers work non-emergency calls between higher-priority assignments, so response times swing widely with whatever else is happening that shift. Sometimes an officer will phone you back rather than come out, especially when there is nothing to investigate at the scene.

Getting a Copy of Your Report

Once your report is finished and cleared for release, you can pick up a hard copy in person at any of the seven Gwinnett County police locations, often the same day. For an electronic copy, submit a request through the county’s open records portal.¹⁰

Other Gwinnett County Numbers Worth Knowing

Some problems belong to other departments. Calling the right one from the start usually resolves things faster:

Water, sewer, or stormwater problems: 678-376-7000¹¹
Potholes, sidewalks, street lights, and traffic signals: submit through the county’s online Citizen Self Service portal¹¹
Animal welfare and stray animals: 770-339-3200¹²

1
Gwinnett County Government. 911 Emergency Information and Communications Services
2
Gwinnett County. File Police Report Online
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City of Lawrenceville, GA. Who We Are
4
City of Duluth, GA. FAQ
5
City of Snellville, GA. Police Department
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City of Norcross, GA. Norcross Police Department
7
City of Suwanee, GA. Report an Issue
8
Justia. Georgia Code 40-6-273 – Duty to Report Accident Resulting in Injury, Death, or Property Damage
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Georgia Department of Behavioral Health and Developmental Disabilities. The Crisis System of Georgia
10
Gwinnett County Government. Open Records
11
Gwinnett County Government. Citizen Self Service
12
Gwinnett County Government. Animal Welfare and Enforcement