The main Gwinnett County Police Department phone number is 770-513-5700, which serves as both the non-emergency line and the headquarters line.1Gwinnett County. 911 Information For anything involving immediate danger, a crime in progress, or a medical emergency, dial 911. The same dispatch center answers both lines, so use the non-emergency number for things like noise complaints, lost property, or non-violent animal calls.
When you call 770-513-5700, an automated menu routes you to the right division. Wait times run longer on weekend nights and holidays. Before you dial, have the address or nearest cross streets ready, along with descriptions of any people or vehicles involved.
Precinct Phone Numbers
The department runs six precincts, each covering a different part of the county. These lines connect you to local administrative staff rather than dispatch, so they work best for neighborhood-specific questions, community programs, or reaching precinct command.2Gwinnett County Government. Contact Police
- Central Precinct: 678-442-6501 (3125 Satellite Blvd, Duluth)
- East Precinct: 678-442-5601 (2273 Alcovy Rd, Dacula)
- North Precinct: 678-442-5002 (2735 Mall of Georgia Blvd, Buford)
- South Precinct: 678-442-5049 (2180 Stone Drive, Lilburn)
- West Precinct: 678-442-6551 (6160 Crescent Drive, Norcross)
- Bay Creek Precinct: 770-513-5830 (185 Ozora Rd, Loganville)
Peachtree Corners contracts with Gwinnett County for police services rather than running its own force, and the West Precinct covers that city.3City of Peachtree Corners. Police, Fire, and Emergency Services If you’re not sure which precinct covers your address, the West Precinct line or the main non-emergency number can point you in the right direction.
Division and Specialty Numbers
A few internal divisions publish direct lines. If you already know which unit you need, calling straight through saves time:
- Office of Professional Standards (Internal Affairs), for complaints and commendations about department employees: 770-513-5500
- Records, for questions about reports and records requests: 770-513-5100
- Criminal Investigations Division: 770-822-8000
Investigators carry heavy caseloads. If you’re checking on an active case, have your case number ready, and leave a detailed voicemail with a callback number if no one picks up.
Text-to-911 and Online Reporting
Gwinnett County supports text-to-911 for callers who are deaf or hard of hearing, in a medical emergency that leaves them unable to speak, or in a situation where making a voice call would be unsafe. Texting shouldn’t replace a voice call when one is possible, since dispatchers can gather information faster by speaking, but it’s a real option when calling isn’t.4Gwinnett County. Gwinnett Police Department Announces Text to 911 Capability
You can also skip the phone entirely for certain non-emergency crimes with no known suspect and no evidence to collect. The Citizens Online Police Reporting System handles things like theft, entering auto, identity fraud, and minor property damage. Thefts involving a firearm and thefts of foreign government identification documents are excluded and still require a call to 770-513-5700 or an in-person visit.5Gwinnett County Government. File Police Report Online
If you have information about criminal activity but don’t want to identify yourself, Crime Stoppers of Greater Atlanta takes anonymous tips at 404-577-8477.
Walk-In Lobby Hours
Officers patrol around the clock, but precinct lobbies keep limited administrative hours. All six precincts are open to walk-in visitors Monday through Friday from 8:00 a.m. to 4:00 p.m. Police headquarters at 770 Hi Hope Road in Lawrenceville is open weekdays from 8:00 a.m. to 5:00 p.m. Every location closes on weekends and county holidays.6Gwinnett County Government. Police Precincts, Districts, and Service Areas Outside those hours, the non-emergency line at 770-513-5700 stays staffed continuously.
Police Department vs. Sheriff’s Office
People sometimes call the wrong agency. The Gwinnett County Police Department handles day-to-day law enforcement in unincorporated Gwinnett County and contracted cities like Peachtree Corners. The Gwinnett County Sheriff’s Office does something different: it runs the county jail, serves court documents, and provides courthouse and county building security.7Gwinnett County Government. Sheriff’s Office To report a crime or request a patrol response, call the police numbers above. For jail visitation, court paperwork, or courthouse matters, you want the Sheriff’s Office instead.