Harris County Probation Office Phone Numbers by Location

The Harris County probation office phone number is (832) 927-8500. That one line reaches the central call center for the Harris County Community Supervision and Corrections Department (CSCD), which handles general questions, identifies your assigned Community Supervision Officer, and routes calls to any of the four regional offices. If you’d rather write, the department also takes email at Generalquestions@csc.hctx.net.¹

Older Numbers You May Still See Online

Numbers like 713-755-2700 and the individual seven-digit lines that used to ring branches in Atascocita, Humble, or North Houston are out of date. Harris County CSCD consolidated its phone system so every location, main office and regional branches alike, uses (832) 927-8500. Calling an older number may reach a disconnected line or an unrelated county department, so update anything in your contacts that predates the change.¹

Branch Offices and Addresses

All five CSCD offices share the same call center line, but each has its own address. Your assigned location generally depends on your home zip code.²

Main Office Administration: 49 San Jacinto, Houston, TX 77002
South Region: 3330 Old Spanish Trail, Houston, TX 77021
West Region: 10585 Westoffice Drive, Houston, TX 77042
North Region: 9111 Eastex Freeway, Houston, TX 77093
East Region: 1000 Lee Drive, Baytown, TX 77520

If you don’t know which branch you’re assigned to, call (832) 927-8500 with your SPN (System Person Number) ready and staff can look up your case.¹

Office Hours by Location

Hours differ across the five offices. Some branches don’t take in-person officer visits on Fridays, and urinalysis testing days vary as well.²

Main Office: Officer visits Monday through Thursday, 7:00 a.m. to 5:00 p.m. Urinalysis testing Monday through Friday, 7:00 a.m. to 4:30 p.m. Business Office (third floor) Monday through Friday, 7:00 a.m. to 5:00 p.m.
South Region: Officer visits and urinalysis testing Monday through Friday, 7:00 a.m. to 5:00 p.m. (testing closes at 4:30 p.m.).
West Region: Officer visits Monday through Thursday, 7:00 a.m. to 5:00 p.m. Urinalysis testing Monday and Tuesday only, 7:00 a.m. to 4:30 p.m.
North Region: Officer visits Monday through Thursday, 7:00 a.m. to 5:00 p.m. Urinalysis testing Monday through Friday, 7:00 a.m. to 4:30 p.m.
East Region: Officer visits Monday through Friday, 7:00 a.m. to 5:00 p.m. Urinalysis testing Wednesday and Thursday only, 7:00 a.m. to 4:30 p.m.

The West and East limited testing schedules catch people off guard. If your officer sets a test date on a day your home branch doesn’t offer it, ask whether you can report to another location.

What to Have Ready Before You Call

When you dial (832) 927-8500, the call center will need identifying details to pull up your file. Have these in front of you:

Your SPN (System Person Number): the department’s main identifier for your case, printed on your intake paperwork.
Your full legal name as it appears in court records.
A callback phone number and email address in case staff need to reach you.

The department’s site specifically asks callers to give their name, SPN, phone number, and email address.¹ If you’ve lost your SPN, give your full name and date of birth and staff can search manually. Expect a return call on non-emergency questions within one to two business days.

Pretrial Services Uses Different Numbers

Harris County Pretrial Services is a separate department. If your case hasn’t been resolved yet and you’re on pretrial supervision rather than post-conviction probation, CSCD isn’t your office and (832) 927-8500 isn’t your number. Pretrial contacts are:³

Administration: 832-927-3500
Enhanced Support Division: 832-927-3520
Court Support Division: 832-927-3530
Pretrial Screening (Joint Processing Center): 346-286-1400
Computer Applications Division: 832-927-3510

Paying and Reporting Without a Phone Call

Some things don’t require the call center. Court costs, supervision fees, restitution, and fines run through the Business Office at the main location on the third floor, open Monday through Friday, 7:00 a.m. to 5:00 p.m. The North Region also lists a direct payment line at 346-286-5103.²

You can pay by credit card online at paycscd.com any time of day, or mail payments using the written instructions on the CSCD website. For check-ins, CSCD uses an online portal called Case Connect at cssreporting.com; your officer will tell you whether you’re approved to report remotely or whether you need to appear in person.¹

1
Harris County Community Supervision & Corrections Department. Harris County Community Supervision and Corrections Department
2
Harris County Community Supervision and Corrections Department. Harris County Community Supervision and Corrections Department – Branch Offices
3
Harris County Pretrial Services. Harris County Pretrial Services – Office Locations