The Henderson Police Department’s non-emergency number is 702-267-5000. Use it for any situation that needs police attention but doesn’t involve an immediate threat to life or safety.1City of Henderson, NV. Police If someone is in danger, a crime is happening right now, or there’s a medical emergency, dial 911 instead.
When to Call 911 Instead
The line between the two numbers is simpler than it sounds: if someone could get hurt in the next few minutes, call 911. If the danger has passed or no one is at physical risk, use the non-emergency line.
Call 911 for a break-in while you’re home, a car crash with injuries, gunshots, a fire, a domestic dispute in progress, or a driver on the road who looks about to cause a crash. These need an officer rolling immediately.
Call 702-267-5000 when you come home to find your car was broken into overnight, your garage door pried open with no one still inside, a neighbor’s party that won’t quiet down, or a vehicle that hasn’t moved in weeks. The common thread is that no suspect is present and no one is at risk right now. Past property crimes like theft, vandalism, and vehicle break-ins also go through the non-emergency line so the incident can be documented for insurance.
Other Henderson Police Numbers
Depending on what you need, a direct line may be faster than the general information number:1City of Henderson, NV. Police
- Toll-free: 866-473-4911
- TDD/TTY for hearing-impaired callers: 702-267-4918
- Records division: 702-267-4700
- Traffic hotline (including abandoned vehicles): 702-267-5099
- Detention center: 702-267-5245
- Community relations unit: 702-267-5100
Police headquarters is at 223 Lead Street, Henderson, NV 89015. You’ll need to go in person, or call the non-emergency line, if you know or can identify the suspect, because the online system won’t accept those reports.1City of Henderson, NV. Police For general concerns and questions that aren’t reports, the city’s “Contact Henderson” portal is another option.
Filing a Report Online Instead of Calling
For many non-emergency incidents, you can skip the call entirely. Henderson Police runs an online reporting system that gives you a case number as soon as you submit and lets you print a copy of the report for free.2City of Henderson, NV. Online Police Reporting During busy periods it’s often faster than waiting on hold.
The online system accepts:
- Theft and attempted theft
- Theft from a vehicle
- Vandalism, including vandalism to a motor vehicle
- Forgery and fraud
- Annoying telephone calls
- Lost property
- Burglary supplements
- Private-property traffic accidents
Three conditions have to be met. The incident must have happened inside Henderson city limits, the suspect must be unknown to you, and the incident cannot have occurred on a state freeway, Clark County School District property, or a state college campus.2City of Henderson, NV. Online Police Reporting If any of those don’t fit, file in person at 223 Lead Street or call 702-267-5000.
Every submitted report gets reviewed. If the department needs more from you, someone will reach out, and the report is purged automatically if you don’t respond in a timely manner, so watch your phone and email after filing.2City of Henderson, NV. Online Police Reporting Filing a false report is a crime under Nevada law and will be prosecuted.
What to Have Ready Before You Report
A few minutes of prep makes the call shorter and the report more useful:
- The exact address or nearest cross streets where the incident happened.
- Your full legal name, phone number, and address, so the department can finalize the report and follow up.
- For stolen items, the make, model, color, and serial number of anything identifiable. Serial numbers are what connect recovered property back to its owner.
- If a vehicle is involved, the license plate number or VIN. The VIN is stamped on a metal plate visible through the driver’s side of the windshield.
- A timeline: when you last saw the property intact and when you discovered the damage or loss. A rough window is more useful to investigators than “sometime this week.”
What Happens After You Report
When you call 702-267-5000, a dispatcher logs your information and decides the appropriate response. Wait times depend on how many emergency calls are active at that moment. For lower-priority matters, you may get a case number over the phone without an officer being dispatched. For situations that need an in-person response, a community service officer or patrol unit is assigned.
Online reports go through a similar review. You get a case number immediately on submission and can print the report right away.2City of Henderson, NV. Online Police Reporting Save both the printout and the case number; that’s what your insurance company will ask for.
Timing matters here. Most insurance policies require prompt or timely notification of a loss, and many insurers treat 24 to 72 hours as reasonable. Waiting weeks to file a police report and then calling your insurer can give them grounds to limit or deny the claim even when the loss itself is legitimate. File the report as soon as you discover the problem, then contact your insurer the same day.