To check your Medicaid status in Nevada, sign in to the Access Nevada portal at accessnevada.nv.gov, call the Division of Welfare and Supportive Services (DWSS) at 1-800-992-0900, or visit any DWSS district office in person. The portal is the fastest option and is available at any hour. Whichever route you choose, have your Social Security Number, date of birth, and DWSS case number ready — your case number appears on official letters such as a Notice of Decision or a renewal notice.
Check Your Status Online Through Access Nevada
Access Nevada lets you view the current status of each benefit program tied to your household, track a pending application, and update your case information without calling or visiting an office.1Access Nevada. Sign-In Page The dashboard shows standard Medicaid and, where applicable, Nevada Check Up, the state’s program for uninsured children from birth through 18.2Nevada Division of Welfare and Supportive Services. Nevada Check Up Records update as caseworkers process documents, so checking back every few days during a review gives you the most current picture.
One important note on access: as of February 2025, all existing Access Nevada users were required to create new accounts. If your old login no longer works, you need to register again rather than reset a password. You can also continue as a guest, though a full account is what lets you track status and save information between visits.
Check Your Status by Phone
Call DWSS toll-free at 1-800-992-0900. Select your language, then navigate the menu to the Medicaid options.3Nevada Division of Health Care Financing and Policy. Renew Your Nevada Medicaid Every Year The automated system will prompt you to enter your case number and Social Security Number on the keypad, so have both in front of you before you call. If the automated prompts don’t give you the detail you need, stay on the line for a representative.
You can also reach a regional office directly. Southern Nevada residents can call (702) 486-1646, and Northern Nevada residents can call (775) 684-7200.3Nevada Division of Health Care Financing and Policy. Renew Your Nevada Medicaid Every Year
Check Your Status in Person
DWSS operates district offices across the state, including Las Vegas, Henderson, North Las Vegas, and Pahrump in Southern Nevada. Most are open Monday through Friday from 7:00 a.m. to 5:00 p.m., excluding state holidays, though hours vary by location.4Nevada Division of Welfare and Supportive Services. Welfare District Offices – South Bring a government-issued photo ID so staff can verify who you are and pull up your electronic case file.
Can Your Managed Care Plan Confirm Your Status?
Most Nevada Medicaid recipients get their benefits through one of four managed care organizations: Anthem Blue Cross and Blue Shield, Health Plan of Nevada, Molina Healthcare of Nevada, or SilverSummit Healthplan.5Nevada Medicaid. MCO Information Member services at your MCO can confirm your plan enrollment and tell you what services the plan covers. The number is on your member card.
Your MCO cannot tell you whether you still meet Medicaid eligibility, though. Underlying eligibility is determined by DWSS, so if the question is whether you still qualify for Medicaid at all — rather than what your plan covers — use Access Nevada or call DWSS.
What Your Status Label Means
When you look up your case, you’ll see one of a handful of labels. What they mean, and what to do about them:
- Pending. Your application is under review. DWSS generally has 45 days from the application date to decide a standard Medicaid case, and 90 days if the application is based on a disability. If that window has passed, call DWSS and ask about the delay.6Nevada Division of Welfare and Supportive Services. MAM D-300 Application Processing
- Approved or Active. Your coverage is in effect and providers can bill Medicaid for covered services.
- Denied. Your application did not meet eligibility criteria. Common reasons are income above the limit or missing paperwork. You can appeal.
- Terminated or Closed. Your benefits have ended, either because your circumstances changed or because you didn’t complete your annual renewal.
If Your Status Isn’t What You Expected
A closed or terminated status often traces back to a missed renewal. Nevada must redetermine your eligibility every 12 months. DWSS first tries to confirm your continued eligibility using data it already has, such as tax and wage records. If it can, you get a notice and only need to respond if something is wrong. If it can’t, DWSS mails you a pre-filled renewal form, and you have at least 30 days from the mailing date to return it by mail, by phone, in person, or through Access Nevada.7eCFR. 42 CFR 435.916 Regularly Scheduled Renewals of Medicaid Eligibility Missing that deadline is a frequent reason coverage ends. You can reapply at any time if you still believe you qualify.
If you believe a denial or termination is wrong, you can appeal. Under federal law, you have up to 90 days from the date the notice was mailed to request a fair hearing, which is an independent review where you present evidence that the decision was incorrect.8eCFR. 42 CFR Part 431 Subpart E – Fair Hearings for Applicants and Beneficiaries The notice itself must state the reason for the decision and your appeal rights, and you have the right to request free copies of the records the agency relied on. Gather any evidence of errors — an outdated income figure, a document that was submitted but not logged — before the hearing.
Keeping Your Coverage While You Appeal
If existing coverage is being reduced or terminated rather than a new application being denied, you may be able to keep your benefits while the appeal is pending. To do that, you must request continuation within 10 days of the date on the adverse action notice or 10 days after the effective date of the action, whichever is later, and the services must have been previously authorized by an approved provider with the authorization period still open. One caution: if you lose the appeal, the state may require you to repay the cost of services you received during the continuation period.9eCFR. 42 CFR 438.420 Continuation of Benefits While Appeal and State Fair Hearing Are Pending Continuation makes clear sense when your appeal rests on a straightforward factual error. For a closer eligibility question, weigh whether you could afford that bill if the decision goes against you.