How to Cancel Medicaid in New York: NY State of Health, HRA, and LDSS

To cancel Medicaid in New York, contact the agency that manages your case and ask to close it. If you enrolled through the NY State of Health marketplace, you can do this by phone, online, or through an enrollment assistor. If you live in New York City and your case is with the Human Resources Administration (HRA), you need to submit a specific form. If you live anywhere else in the state, you contact your county’s Department of Social Services. The exact steps depend on which of those three channels handles your coverage.

If You Enrolled Through NY State of Health

Log into your account at nystateofhealth.ny.gov, call the Customer Service Center at 1-855-355-5777 (TTY: 1-800-662-1220), or meet with an enrollment assistor to report the change or request cancellation.1NY State of Health. Reporting Changes The Customer Service Center is open Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.2NY State of Health. How To Contact Customer Service Center

Even if you don’t want to cancel outright, you are required to notify NY State of Health within 30 days of any change that could affect eligibility — including a change in income, household composition, access to other insurance, immigration status, or tax filing status.3NY State of Health. What Happens After You Have Renewed Your Coverage Reporting a change in income or new coverage will often end Medicaid on its own if you no longer qualify.

If You Live in New York City and Your Case Is With HRA

New York City residents whose Medicaid is handled by HRA have to use form MAP-751W, titled “Consumer/Provider Request to Change Information on File.” Check the box labeled “Close Case Completely,” sign the form, and submit it.4NYC Human Resources Administration. MAP-751W Form You can get the form from the HRA Health Assistance page or at any HRA Center, and you can call the HRA Infoline at 718-557-1399 if you need help.5NYC.gov. ACCESS HRA Frequently Asked Questions

One point of confusion: the ACCESS HRA online portal lets you close Cash Assistance and SNAP cases, but not Medicaid. For Medicaid, the MAP-751W form is the required route.5NYC.gov. ACCESS HRA Frequently Asked Questions

If You Live Outside New York City

In counties outside the five boroughs, Medicaid is run by the local Department of Social Services (LDSS). Contact your LDSS office directly to report the change or ask for your case to be closed. Specific forms vary by county, but the process is the same in principle. A directory of local offices is posted at health.ny.gov/health_care/medicaid/ldss.htm.1NY State of Health. Reporting Changes

Canceling Medicaid Is Not the Same as Leaving a Managed Care Plan

Most New York Medicaid enrollees are in a managed care plan (an HMO). Leaving that plan does not end your Medicaid. Disenrolling moves you to a different plan or, in limited cases, back to fee-for-service Medicaid, where you can see any provider who accepts the program.6NY Health Access. Medicaid Managed Care Enrollment and Disenrollment

If what you actually want is to switch or leave a plan, call New York Medicaid Choice at 1-800-505-5678 (TTY: 800-329-1541) and ask for a disenrollment form.7Mobilization for Justice. Getting Out of Medicaid Managed Care You can change plans for any reason during the first 90 days after enrollment. After that, a nine-month lock-in period applies, and you need “good cause” to switch, such as trouble reaching your doctor or a language barrier.6NY Health Access. Medicaid Managed Care Enrollment and Disenrollment Standard processing takes up to 45 days; expedited processing within 10 business days is available for urgent medical reasons.

To cancel Medicaid entirely, you still go through the enrollment agency that holds your case, not through New York Medicaid Choice.

Lining Up Other Coverage Before You Cancel

If you are canceling because you now have other insurance through an employer, a spouse, or Medicare, federal rules require you to report that coverage. All other available insurance must pay before Medicaid does, and Medicaid beneficiaries assign their rights to third-party payments to the state.8Medicaid.gov. Coordination of Benefits and Third-Party Liability

If you are canceling because your income went up or your situation changed, losing Medicaid is a qualifying life event that opens a Special Enrollment Period for a Qualified Health Plan on NY State of Health. You generally have 60 days before or after the loss of coverage to enroll.9NY State of Health. NY State of Health Marketplace The Essential Plan, for adults with income above Medicaid limits but below 200% of the federal poverty level as of July 1, 2026, is open for enrollment year-round.10NY State of Health. Essential Plan Applications for either program can be filed online at nystateofhealth.ny.gov, by phone at 1-855-355-5777, or through an enrollment assistor or broker.11LawHelpNY. How To Sign Up for Health Insurance in New York

If Your Coverage Was Closed and You Didn’t Want It To Be

If Medicaid ends because you didn’t return a renewal packet rather than because you asked to cancel, you have time to recover. You should get a notice of discontinuance at least 10 days before coverage ends.12NY Health Access. Medicaid Renewals in NYC After coverage is terminated, you have a 30-day grace period to submit the renewal and have the case reopened. If you miss that, you have up to 90 days after the closing date to submit, though the agency may treat it as a new application.13LawHelpNY. What To Do if Your Medicaid Is Ending

If you believe the termination was wrong, you can request a fair hearing. To keep coverage active while the dispute is pending, request the hearing before the effective date on your discontinuance notice.14Legal Services NYC. I Received a Notice That My Medicaid Is Ending. What Can I Do? You still have 60 days from the date of the notice to request a hearing even if you miss that earlier deadline.13LawHelpNY. What To Do if Your Medicaid Is Ending Request a hearing online at otda.ny.gov/hearings or by calling 800-342-3334. If you never received a discontinuance notice and only discovered the closure when a doctor’s office told you, request a hearing anyway and tell the agency no notice was sent.

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