To cancel a NY Daily News subscription, call customer service at 201-521-2851, or log into myaccount.nydailynews.com if you originally signed up on the website. If you subscribed through the Apple App Store or Google Play, you have to cancel inside that app store instead, because the publisher doesn’t control those charges. Whichever route applies to you, get written confirmation before you consider it done.
Cancel by Phone
Call 201-521-2851. This line handles home delivery, print-and-digital bundles, and digital-only plans if you’d rather talk to someone than use the website.1New York Daily News. Contact Us
Say clearly that you want to cancel. Expect a retention offer: a discount, a pause, or a cheaper plan. You don’t have to take any of it. Before you hang up, ask for a confirmation number and request that a cancellation email be sent to the address on your account. That paper trail is what protects you if a charge appears later.
Cancel Online
If you bought your subscription through the Daily News website, go to myaccount.nydailynews.com, log in with the email and password tied to the account, and open your subscription settings. Follow the cancellation prompts and stay on the page until you see a confirmation screen or receive a confirmation email.2New York Daily News. Frequently Asked Questions
New York law requires businesses to let you cancel through the same channel you used to sign up, and the online path has to be as simple as the sign-up was.3New York State Senate. New York Code GBS 527-A – Unlawful Practices If the cancel button is missing, the login won’t take your credentials, or the link is broken, keep screenshots. That may be a violation, and the escalation steps below apply.
Cancel Through Apple or Google
If you subscribed through the App Store or Google Play, the Daily News can’t cancel for you. Those subscriptions are billed by Apple or Google. A tell-tale sign you’re in this situation: you call customer service and they say they have no record of your account.
On an iPhone, iPad, or Mac
On an iPhone or iPad, open the App Store, tap your profile icon, then Subscriptions. Find Daily News, tap it, and choose Cancel Subscription. On a Mac, open the App Store, click your name in the bottom-left, go to Account Settings, and find Subscriptions under Manage.4Apple Support. Cancel, Change, or Share Subscriptions in the App Store on Mac Sign in with the same Apple Account you used when you first subscribed; the subscription won’t appear under a different account.
On an Android Phone
Open the Google Play Store, tap your profile icon, then Payments and Subscriptions, then Subscriptions. Select Daily News and tap Cancel Subscription. Deleting the app alone does not stop the billing. You have to cancel inside Google Play.5Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
What to Have Ready
Gather these before you call or log in:
- Your account number, which appears on the mailing label for print subscribers or in your online account settings.
- The name and email address on the account, which may differ from what you use day to day if someone else set it up.
- Your billing zip code, used to verify identity on the phone.
- The subscription type (home delivery, digital-only, or a bundle), because the cancellation path differs.
After You Cancel
A confirmation email should arrive from the Daily News once the cancellation is processed. Save it. If nothing arrives within 24 hours, call 201-521-2851 and verify the cancellation actually went through. Phone cancellations during busy periods can get lost.
You’ll typically keep digital access or home delivery through the end of the billing period you’ve already paid for. Apple and Google both confirm you retain access until the current paid period expires on app store subscriptions.5Google Play Help. Cancel, Pause, or Change a Subscription on Google Play Don’t count on a prorated refund for unused days. New York law requires a pro-rata refund only if you cancel within 14 days of an unauthorized price increase.3New York State Senate. New York Code GBS 527-A – Unlawful Practices
Watch your card statements for at least 30 days. One final legitimate charge may post because billing cycles don’t always line up with the cancellation date. A new recurring charge after your paid period ends is a different matter.
If Charges Keep Coming
Work through these steps in order:
- Contact the Daily News first. Call 201-521-2851 or email customerservice@nydailynews.com with your cancellation confirmation and ask for a refund. Most post-cancellation charges are billing errors that get fixed once flagged.1New York Daily News. Contact Us
- Dispute the charge with your card issuer if the publisher won’t refund it. Federal law protects you against billing errors on credit cards, including charges for services you’ve canceled.
- File a complaint with the New York Attorney General at ag.ny.gov/file-complaint or 1-800-771-7755. Subscription cancellation violations fall under consumer issues.6New York State Attorney General. File a Complaint
Keep every receipt, confirmation email, and screenshot. A dated email from the publisher is far stronger evidence than any phone call you can describe from memory.
Don’t Just Cancel the Card
Blocking the charge at your bank or canceling the card on file does not cancel the subscription. The publisher still considers the account active and the balance unpaid. Newspaper publishers have referred unpaid subscription balances to third-party collection agencies, and once a collector is involved, you’re dealing with collection notices, possible credit report damage, and the burden of proving you don’t owe the money. Even a small balance in collections can cause disproportionate harm to your credit. Cancel formally first, keep the written confirmation, and then dispute any wrong charges through the steps above.