To cancel Peak 6 Power and Gas, contact the company directly by phone at 888-414-9669 or by email at care@peak6pg.com. PG&E cannot cancel a Core Transport Agent contract on your behalf, so the request has to go to Peak 6.1Pacific Gas and Electric Company. Can I Cancel My Service With a CTA Once Peak 6 processes the cancellation, your gas supply reverts automatically to PG&E’s standard bundled rate. Your gas is not shut off at any point in the process.
Check Your Contract First
According to CPUC rate comparison data, Peak 6 carries no early termination fee.2California Public Utilities Commission. PG&E Residential Rates Terms can change, though, so pull out the agreement you originally signed and confirm there is no penalty in the fine print. If you are already past the initial 12-month term, you are on a month-to-month arrangement and can leave at any time.
Before you call, gather your Peak 6 account number (listed on your PG&E bill under third-party charges), your service address, and the date you want the switch to take effect. Having those ready keeps the call short.
How to Cancel
Call Customer Service
The most direct route is Peak 6’s toll-free line at 888-414-9669.3Peak 6 Power and Gas. Contact Us Stay on the line until the representative gives you a confirmation number, and write it down. If you cannot get through, note the date and time of each attempt. That record matters if you later need to escalate.
Send a Written Request by Email
Email care@peak6pg.com with a clear cancellation request.3Peak 6 Power and Gas. Contact Us Include your full name as it appears on the account, your account number, the service address, and the effective date you want. Send the email even if you already called and received verbal confirmation. A timestamped email is a paper trail you control; a phone call is not.
Follow Up If You Do Not Hear Back
If no confirmation arrives within a few business days, call again and send a second email referencing your original request date. You can also mail a written cancellation to the address on Peak 6’s contact page. Certified mail with return receipt gives you proof of delivery, which is the strongest documentation if a dispute arises.
What Happens After You Cancel
Peak 6 is only your gas commodity supplier. PG&E delivers the gas and reads the meter, and will keep doing both without interruption. Once Peak 6 processes your cancellation, PG&E automatically returns you to standard bundled gas service with no separate enrollment step.1Pacific Gas and Electric Company. Can I Cancel My Service With a CTA
The transition typically takes one to two billing cycles. During that window, you may still see Peak 6 charges on your PG&E statement. That lag is normal. If Peak 6 charges continue appearing three or more billing cycles after your confirmed cancellation date, something went wrong and you should escalate.
Final Bill and Refunds
PG&E’s meter reading at the end of your billing cycle determines your final gas usage under Peak 6’s supply. Peak 6 then generates a closing statement with prorated charges through the effective cancellation date. If your account carries a credit balance from overpayment, you are entitled to a refund. Keep a forwarding address on file with Peak 6 so a refund check reaches you.
If you were on a budget or levelized payment plan, the final bill includes a true-up: Peak 6 compares your actual usage against what you paid over the plan period, and you will either owe the difference or receive a credit.
If You Were Signed Up Through Misleading Sales
Peak 6 uses door-to-door sales representatives, and a recurring complaint is that some reps present the $40 flat rate as a replacement for the entire gas bill rather than an added charge on top of PG&E’s delivery fees. If a salesperson enrolled you based on false promises, you have more than one option.
The FTC’s Cooling-Off Rule gives you three business days to cancel most sales made at your home or a seller’s temporary location.4Federal Trade Commission. Buyers Remorse – The FTCs Cooling-Off Rule May Help If you are still inside that window, send your cancellation notice immediately. If the three days have passed, the standard cancellation process above still works, but also contact PG&E to report that the switch was made based on misrepresentations. Challenging the charges in writing as soon as you discover the problem creates the record you need if you later seek a billing adjustment.
Filing a Complaint With the CPUC
If Peak 6 refuses to process your cancellation, keeps billing after your confirmed end date, or you believe you were enrolled through deceptive practices, the California Public Utilities Commission oversees Core Transport Agents and accepts consumer complaints. The CPUC’s Consumer Affairs Branch investigates complaints against energy providers operating in the state, and a formal complaint can push resolution when direct contact fails.
File online through the CPUC’s website or call their consumer line. Attach your cancellation confirmation, any emails exchanged with Peak 6, and screenshots of billing statements showing charges after the cancellation date. The more specific the documentation, the faster the investigation moves. Companies that accumulate enough complaints risk having their CTA registration reviewed.