How to Cancel SRP Service: Stop Request, Final Bill, and Moving

To cancel SRP service, log in to SRP My Account at myaccount.srpnet.com and choose “Stop service,” or call residential customer service at 602-236-8888, which is staffed 24 hours a day, seven days a week.¹ If you move out without telling SRP, you remain responsible for electricity used at the address, and unpaid final bills can be sent to collections and reported to the credit bureaus.²

What to Have Ready

Pull these together before you start the request:

Your SRP account number, printed near the top of any recent bill.
The service address you want shut off.
The exact date you want service to end, usually the day you hand over the keys.
A forwarding address for the final bill and any deposit refund.
The name of the authorized account holder, which SRP will verify.

Submitting the Stop Request

Online is the fastest route. Sign in to SRP My Account, open the residential electric dashboard, and select “Stop service.”¹ Enter the stop date and your forwarding address, submit, and save whatever confirmation the system returns. That confirmation is your evidence if a billing question comes up later about when service ended.

If you’d rather speak with someone, call 602-236-8888. A representative enters the same information on their end. Ask for a confirmation number before you hang up, and write it down.

Moving Within SRP’s Territory

If your new address is still served by SRP, don’t cancel. The portal has a separate “Transfer service” option that moves your account to the new address and keeps your history intact, which also avoids a fresh deposit evaluation.¹ You give SRP the move-out date for the old address and the move-in date for the new one, and they coordinate the switch.

Your Final Bill

After the stop date, SRP takes a final meter reading and sends a prorated bill covering the time from your last billing cycle through disconnection. Payment is due within 21 days of the bill date.²

If SRP is holding a security deposit on your account, the deposit and any interest it earned are automatically applied to the final bill.² Cash deposits earn interest once they’ve been held for at least 180 days, and that interest accrues until the turn-off is processed. If the deposit covers more than you owe, SRP refunds the balance by check, by credit to another account, or by another method at its discretion.³ Double-check your forwarding address so the refund doesn’t go astray.

If You Don’t Pay the Final Bill

An unpaid final bill doesn’t quietly disappear. SRP can transfer the balance to a related residential or business account, including one in a spouse’s or roommate’s name. The debt can also go to a collection agency, and that agency can report it to Equifax, Experian, and TransUnion.² A collections entry stays on your credit report for seven years, even after you pay it, which is a steep price for what is usually a small final bill.

If you had a payment arrangement with SRP and miss the due date on it, the arrangement is canceled, the full past-due balance becomes immediately payable, and late fees may be added.² Call SRP before the final bill goes delinquent if you know you’ll have trouble paying it.

Irrigation Service Is Separate

SRP handles electric and irrigation accounts independently. Stopping electric service does not cancel irrigation water delivery. If you also receive irrigation through SRP, call separately to permanently cancel that service.⁴ The same residential line at 602-236-8888 can route you to the right department.⁵

Ways People Get Billed After They Leave

Waiting until moving day to submit the stop request. Send it in as soon as you know the date, or you may end up paying for days you weren’t there.
Leaving autopay running. Confirm that automatic payments through SRP or your bank stop after the final bill clears, so you aren’t chasing a refund later.
Losing the confirmation number. Keep it somewhere accessible; it’s your proof if SRP keeps billing past the stop date.
Moving again before the refund check arrives. Contact SRP to update the forwarding address so the check reaches you.