To cancel a Wash N Roll membership, first figure out which company you signed up with — two unrelated car washes share the name — then submit a cancellation request through that company’s website or phone line and confirm the charges stop on your next billing cycle.
Figure Out Which Wash N Roll You Belong To
Two separate businesses use versions of this name. Wash’N Roll (washroll.com) runs locations in the Austin, Texas metro area, including Cedar Park, Leander, Pflugerville, and Round Rock.1Wash’N Roll. Find Your Nearest Car Wash Wash N’ Roll (mywashnroll.com) operates drive-through washes in Tennessee.2Wash N’ Roll. Wash N Roll Locations Check your credit card statement for the merchant name, or look at the sticker on your windshield and match it to whichever website appears there. The right cancellation path depends on the answer.
Cancel a Wash’N Roll Monthly Pass in Texas
Wash’N Roll monthly unlimited passes run from $19.99 to $37.99 per month, and the company says you can cancel at any time.3Wash’N Roll. Services and Prices Your plan is tied to either your license plate or your windshield sticker, so keep one of those identifiers within reach.4Wash’N Roll. Frequently Asked Questions
- Open washroll.com/contact-us.
- Find the section labeled “A request regarding your Monthly Pass?” and pick the “Cancel Plan” option.5Wash’N Roll. Get in Touch With Wash N Roll
- Complete the cancellation form with your vehicle and account details.
The company says it will respond within two business days.5Wash’N Roll. Get in Touch With Wash N Roll Screenshot the completed form before you submit it. If a billing dispute comes up later, that screenshot proves when you asked to cancel.
Cancel a Wash N’ Roll Membership in Tennessee
The Tennessee company handles cancellations through its membership portal or its contact form and phone line.
Through the Membership Portal
The homepage has a “My Memberships” link that opens the account management portal.6Wash N’ Roll. Wash N Roll Log in and look for the option to cancel your plan. Have your Fast Pass number and license plate number ready, since those are the identifiers the company uses to locate accounts.7Wash N’ Roll. Contact Wash N Roll The Fast Pass number is usually printed on the membership sticker on your windshield.
By Phone or Contact Form
Wash N’ Roll’s VIP Customer Service line is (877) 370-1390. You can also fill out the contact form on the same page, which asks for your name, email, phone number, Fast Pass number, license plate number, and a description of your request.7Wash N’ Roll. Contact Wash N Roll In the “Details of Inquiry” field, say plainly that you want to cancel your membership and stop all future charges.
If Your Sticker or Fast Pass Is Missing
If the windshield sticker has peeled off, been damaged, or was lost when you replaced the glass, you may not have the number the online tools ask for. Neither company publishes a procedure for this case. Call the Tennessee customer service line at (877) 370-1390, or, for the Texas company, submit the contact form and explain the situation. Include whatever you do have — license plate number and the email address on the account — and a representative should be able to find you.
Confirm the Cancellation Went Through
Submitting a form is not the same as being canceled. Watch for an email acknowledging the request and save it. If nothing arrives within a few business days, follow up by phone or resubmit.
The real confirmation is on your bank statement. Check it during the next billing cycle to make sure no new charge posts. Monthly charges typically fall between roughly $20 and $38 depending on the plan.3Wash’N Roll. Services and Prices If a charge appears after your cancellation date, the saved form or email confirmation becomes essential.
If the Charges Keep Coming
Contact the company first and reference the date you canceled. A quick call or form submission often clears up a billing mistake. If that fails, you have stronger tools.
Under the Fair Credit Billing Act, you have 60 days from the date the charge appears on your statement to send your card issuer a written dispute.8Office of the Law Revision Counsel. 15 U.S. Code 1666 – Correction of Billing Errors Send the dispute to the billing inquiries address your card issuer has on file, not the general payment address. Include your name, account number, the charge amount, and why the charge is wrong. Attach your cancellation confirmation if you have one. Most card issuers also let you start a dispute through their app or website, though following up in writing preserves your full statutory rights.
Federal law also requires online subscription sellers to provide simple cancellation mechanisms.9Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet If a company makes canceling unreasonably difficult or keeps billing after a clear cancellation, that conduct may violate the Restore Online Shoppers’ Confidence Act. You can report it to the Federal Trade Commission at ftc.gov.