How to Check Child Support Payments in Texas: Online and by Phone

To check child support payments in Texas, log in to the Texas Child Support Portal at childsupport.oag.texas.gov, or call the Office of the Attorney General’s automated line at (800) 252-8014, which runs 24 hours a day.¹ Both options let custodial parents confirm that expected funds have arrived and let paying parents verify that their payments were credited correctly.²

What You Need Before You Log In

To register for portal access, you’ll need your first and last name, your date of birth, and at least two of these three identifiers: your Social Security number, your CIN or MIN (a member identification number the state assigns), or your 10-digit OAG case number.¹ Any two of the three will work. After registration, you sign in with the email and password you created.

Your 10-digit OAG case number appears on your court order, on monthly billing statements, and on correspondence from the Child Support Division.³ If you can’t find any of these numbers, call (800) 252-8014 or use the online chat on the OAG website to verify your identity and retrieve your account information.⁴

Checking Payments Through the Online Portal

Once you’re logged in to the Texas Child Support Portal, you can view your payment records, check case status, see upcoming court dates, and update your contact information.⁵ The payment records section lists every payment processed through the state’s system in chronological order, and you can filter by date range to pull up a specific transaction or a particular period.

You can also download your full payment history from the portal. That download is what you’ll want if you ever need documentation for court, for a dispute with the other parent, or for your own records.

Checking Payments by Phone

The automated line at (800) 252-8014 is available 24 hours a day.¹ Follow the touch-tone prompts to verify your identity, and the system will read out your most recent payment, your current balance, and other basic case information without a live agent.

Use this route when you need a quick update outside business hours or don’t have a computer handy. If the automated system can’t answer your question, live representatives are available during standard business hours on the same number, or through the OAG’s online chat.⁴

How to Read Your Payment Record

Your record separates the amount received from the paying parent from the amount disbursed to the custodial parent. Those two figures don’t always match on the same date because the State Disbursement Unit, the office within the OAG that handles child support money, has to process and verify the funds before releasing them.⁶

Each entry shows a process date. That date is when the state handled the money, not when the employer or paying parent sent it. A payment mailed on the first of the month may not show a process date until several days later. Knowing that gap exists prevents unnecessary alarm and matters if you ever need to push back on a late-payment claim.

When to Expect the Money

After the State Disbursement Unit processes a payment, custodial parents on direct deposit generally see the funds within two to three business days. Parents who get paid by check or debit card should expect a slightly longer wait for mailing or card processing.

If a payment shows as processed in your online record but hasn’t reached you within a reasonable window, call the Child Support Division to ask whether there is a hold on the funds. Holds can happen for reasons such as a pending case review or a change in status.

Fees You May See on Your Account

Two recurring state fees can appear in your records. Texas charges a $35 annual service fee on child support cases handled through the OAG, and the State Disbursement Unit collects a $3 monthly processing fee on cases where payments run through the unit.⁷ When the paying parent is responsible for the fee, it becomes part of the support obligation and can be enforced the same way the underlying support is.

Paying by credit or debit card through a third-party processor can add a convenience fee of roughly 2% to 3% of the transaction. That processor fee is separate from the state fees and is charged by the payment service, not by the OAG.

If a Payment Looks Wrong

If your record shows a missing payment, a duplicated entry, or a payment credited to the wrong case, contact the Child Support Division as soon as you notice it. Use the online chat or call (800) 252-8014.⁴ Have your 10-digit case number ready, along with proof of the transaction: a bank statement, a pay stub showing the wage deduction, or a receipt from a payment service.

The division can investigate whether a payment was delayed in processing, sent to the wrong account, or never received. Fixing errors quickly matters because unpaid child support in Texas accrues interest at 6% per year, and a payment made on time but credited late can set off enforcement actions that shouldn’t have started.⁸

1
Texas Child Support Portal. FAQ
2
Office of the Attorney General. How Child Support Works
3
Office of the Attorney General. Pay Online or By Phone
4
Office of the Attorney General. Contact Us
5
Office of the Attorney General. About Your Online Child Support Account
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Cornell Law School. 1 Tex Admin Code 55.802 – Definitions
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State of Texas. Texas Family Code Chapter 231 – Title IV-D Services
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Office of the Attorney General. Modify Child Support