How to Check Your Workers’ Comp Claim Online in PA

To check your workers’ comp claim online in PA, you’ll use the state’s Workers’ Compensation Automation and Integration System, known as WCAIS. Access runs through a free Keystone Login account that you link to your claim as a claimant. Once the account is active, you can see whether your claim was accepted or denied, review filed documents, and track benefit payments from any device with internet access. Setup takes about 15 minutes.

What You Need Before You Register

The system matches you to your claim file using three pieces of information, so have them ready before you start:

Your nine-digit claim number, assigned by the Bureau of Workers’ Compensation. It appears on any official correspondence from the insurance carrier, including the Notice of Compensation Payable (form LIBC-495) or the Notice of Temporary Compensation Payable (form LIBC-501).¹
Your Social Security number and date of injury. These are the primary identifiers tied to your file.
A working email address. The system sends verification codes during registration and automated notifications as your claim progresses.

Can’t find your claim number? Call the Bureau helpline at 800-482-2383. Staff will look it up using your Social Security number and date of injury.²

Setting Up Your Keystone Login and Linking It to WCAIS

Pennsylvania uses a single credential, called a Keystone Login, for all its online government services. If you’ve ever registered for a state portal for unemployment, taxes, or licensing, you may already have one. If not, register for one first, then link it to WCAIS.

Start at the Keystone Login portal and select “Register.” You’ll create a username and password, provide your name and email, and answer security questions.³ Once that account is active, go to the WCAIS portal on the Department of Labor and Industry website. There you’ll link your Keystone Login to the workers’ compensation system by entering your claim information and selecting “Claimant” as your role. The system checks your identity against Bureau records before granting access.⁴

If registration stalls, the Bureau helpline at 800-482-2383 handles WCAIS account issues specifically. The line is open Monday through Friday, 7:30 a.m. to 4:30 p.m.²

What You Can See Once You’re Logged In

WCAIS is where the Bureau stores every workers’ compensation claim form in the state. Logged in as a claimant, you can request copies of records tied to your claim and submit or review documents through the system.⁵ What you’ll find:

Claim acceptance or denial status. Whether your insurer has issued a Notice of Compensation Payable (accepted), a Notice of Temporary Compensation Payable (benefits flowing while the insurer investigates), or a formal denial.
Filed documents. Forms, petitions, and correspondence submitted by you, the insurer, or the employer, organized in the system’s document tabs.
Payment history. Records of disability payments issued by the insurance carrier, including weekly wage-loss amounts.
Hearing information. If your claim is in dispute, the name of the assigned Workers’ Compensation Judge and any scheduled hearing dates.

The portal doesn’t replace your insurance adjuster. If a payment is missing or a medical bill was handled incorrectly, the adjuster is still your first call. The Bureau stores records; it doesn’t process payments.

Reading the First Two Documents on Your Claim

Two documents show up early in almost every claim, and mixing them up will lead you to misread your dashboard.

A Notice of Compensation Payable (NCP) means the insurer has formally accepted your claim. It locks in the description of your injury, your pre-injury average weekly wage, and your weekly benefit amount. Once signed, the insurer can only stop or reduce benefits through a formal petition before a Workers’ Compensation Judge.

A Notice of Temporary Compensation Payable (NTCP) is different. The insurer is paying you while still investigating whether it accepts liability. These payments last up to 90 days. If the insurer takes no action during that window, the NTCP automatically converts into a full NCP and the insurer is locked in.⁶ If the insurer decides against accepting liability, it will issue either a Notice Stopping Temporary Compensation or a Notice of Workers’ Compensation Denial before those 90 days expire.⁷

When you check your claim, look for which of these is on file. An NCP is solid ground. An NTCP means things could still go either way, and the 90-day clock is worth watching.

Checking That Your Benefit Amount Is Correct

Verifying numbers on your NCP is one of the best reasons to use the portal. Pennsylvania pays total disability benefits at two-thirds (66⅔%) of your pre-injury average weekly wage. Benefits begin after a seven-day waiting period. If your disability lasts longer than 14 days, you get retroactive payment for those first seven days.⁸

The maximum weekly benefit for injuries in 2026 is $1,394.00 regardless of how high your wages were.⁹ At the low end, if the two-thirds calculation gives you less than 50% of the statewide average weekly wage, your benefit bumps up to the lower of 50% of the statewide average or 90% of your own average weekly wage.⁸

How Average Weekly Wage Is Calculated

Your average weekly wage (AWW) is the number driving your entire benefit, so checking it on your NCP matters more than almost anything else. Pennsylvania uses different methods depending on how you were paid:

Fixed weekly salary: your weekly pay is your AWW.
Fixed monthly salary: monthly pay multiplied by 12, then divided by 52.
Hourly or variable pay: the Bureau looks at your three highest-earning 13-week quarters out of the last four quarters before your injury, totals each quarter’s earnings, divides each by 13, then averages the three results.
Short employment history: if you worked fewer than three full 13-week periods, the calculation uses whatever completed periods exist. If you haven’t completed even one 13-week period, it’s your hourly rate times the hours you were expected to work per week.

Annual bonuses, incentive pay, and vacation payments are handled separately. They’re divided by 52 and added on top of your AWW.¹⁰

If You’ve Returned to Work at Reduced Pay

Partial disability benefits cover two-thirds of the gap between your pre-injury AWW and your current earnings. Partial disability payments are capped at 500 weeks. That time does not count against any total disability period you received earlier.⁸

What To Do if the Portal Shows a Denial

If you log in and see a denial notice, the number to remember is three years. You have three years from the date of your injury to file a Claim Petition with the Bureau. Miss it and your right to benefits is gone permanently.¹¹

A Claim Petition asks a Workers’ Compensation Judge to hear your case and decide whether you’re entitled to benefits. Both sides present evidence, including medical records and testimony, and the judge issues a written decision. If your benefits were previously accepted but then terminated, a separate deadline applies: three years from the date of your most recent workers’ compensation payment to file a Reinstatement Petition. If benefits were suspended rather than terminated, you have 500 weeks from the suspension date.¹¹

If a judge has already ruled against you, the appeal window is short: 20 calendar days from the circulation date on the decision to file with the Workers’ Compensation Appeal Board. By law, attorney fees in workers’ comp cases cannot exceed 20% of the amount awarded or settled, and every fee arrangement must be approved by a Workers’ Compensation Judge.¹⁰

Getting Help With the Portal

The Bureau of Workers’ Compensation helpline at 800-482-2383 handles WCAIS account problems, questions about the Workers’ Compensation Act, and general claim inquiries. The line is open weekdays from 7:30 a.m. to 4:30 p.m.² Helpline staff cannot give legal advice or change the status of your claim. For questions about a specific payment or a medical bill, contact the insurance adjuster directly. The adjuster’s name and number appear on your NCP or NTCP. The Bureau also publishes the LIBC-100 pamphlet, “Workers’ Compensation and the Injured Worker,” available through the Department of Labor and Industry website.¹¹

1
Pennsylvania Department of Labor and Industry. LIBC-495 Notice of Compensation Payable
2
Commonwealth of Pennsylvania. Bureau of Workers’ Compensation
3
Pennsylvania Keystone Login Portal. Pennsylvania Keystone Login Portal
4
Commonwealth of Pennsylvania. WCAIS – Department of Labor and Industry
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Pennsylvania Department of Labor and Industry. Workers’ Compensation Claim
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Pennsylvania Department of Labor and Industry. LIBC-501 Notice of Temporary Compensation Payable
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Pennsylvania Department of Labor and Industry. LIBC-502 Notice Stopping Temporary Compensation
8
Pennsylvania General Assembly. Pennsylvania Workers’ Compensation Act Section 306
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Pennsylvania Department of Labor and Industry. Statewide Average Weekly Wage (SAWW)
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Pennsylvania General Assembly. Pennsylvania Workers’ Compensation Act
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Pennsylvania Department of Labor and Industry. LIBC-100 WC and The Injured Worker Pamphlet