How to Fill Out the DeKalb County Water Stop Service Form

To close your DeKalb County water and sewer account, submit the DeKalb County water stop service form to the Department of Watershed Management with your account number, service address, requested stop date, and a forwarding address. File it a few business days before you move so a technician can take a final meter reading and mail your closing bill to the right place. You remain responsible for every charge at the address until the county processes the disconnection, so early and accurate matters more than anything else about this form.

What to Have Ready Before You File

Pull these together before you start:

  • Your DeKalb County water account number, printed on your monthly bill or visible in the customer portal.
  • The exact service address tied to the meter.
  • The business day you want service to end. Watershed Management works Monday through Friday, 8:00 AM to 5:00 PM, so pick a weekday that is not a county holiday.1DeKalb County, GA. Watershed Management
  • A forwarding address for the final bill and any refund check.
  • A working phone number and email.
  • Identity verification. The county may ask for the last four digits of your Social Security number, or a business tax ID for a commercial account.

The form needs your signature to confirm you are authorized to close the account. If someone else is filing on your behalf, they should be ready to show written authorization.

How to Submit the Form

Online

If you already have a login at the customer account portal, you can request a service stop there.2DeKalb County. My Account Login This is usually the fastest way to get confirmation that your request is in the system.

Email

You can complete the PDF and email it in. Make sure the scan or photo is legible; blurry files slow processing. Call 404-378-4475 to confirm the current submission address before you send.1DeKalb County, GA. Watershed Management

In Person or by Mail

Drop off or mail the form to:

Department of Watershed Management
4572 Memorial Drive, Suite 200
Decatur, GA 300321DeKalb County, GA. Watershed Management

Walk-in hours match the department’s regular schedule, Monday through Friday, 8:00 AM to 5:00 PM. If you mail the form, send it early enough to arrive before your stop date, and consider certified mail for proof of delivery.

Phone

Billing questions and account changes go through 404-378-4475. A representative can walk you through what the department needs to close the account.1DeKalb County, GA. Watershed Management

What Happens After You Submit

Once the request is in the system, a technician visits the property for a final meter reading. That reading closes out your usage and becomes the basis for the final bill, which includes prorated charges for the last cycle plus any earlier balance you still owe.

If you paid a security deposit when you opened the account, the county applies it against the final balance. When the deposit is larger than what you owe, expect a refund check mailed to your forwarding address. When it isn’t, you owe the remainder.

Keep the forwarding address current. A bill that bounces back undelivered doesn’t cancel itself; you just don’t hear about the balance until collections does.

If You Don’t Pay the Final Bill

An unpaid final bill can follow you. DeKalb County may send the debt to a third-party collection agency, which can report it to credit bureaus. Under DeKalb County Code of Ordinances Chapter 25, which governs water and sewer services, the county also has authority to place a lien against the property for unpaid water and sewer charges, and that lien will complicate any future sale or refinancing. Resolving the balance before it reaches that stage is far easier than clearing it after.3FOX 5 Atlanta. No Mass Water Disconnections in DeKalb County, CEO Says

Disputing a Final Bill That Looks Wrong

If the usage seems too high for the days you actually occupied the property, or you see a charge you don’t recognize, call billing at 404-378-4475 before the account moves toward collections.1DeKalb County, GA. Watershed Management Have your account number, the final meter reading, and your own record of the disconnection date in front of you.

The county investigates disputed bills by reviewing meter readings and usage history. If it finds a billing error or a faulty meter, the bill gets adjusted. Put the dispute in writing as well; a paper trail protects you if the matter drags on or gets referred out before it’s resolved.

Tips for a Clean Disconnection

  • File at least a few business days before your move-out date. Last-minute requests risk processing delays that leave you paying for extra days of service.
  • Photograph the meter on move-out day. If the final bill looks off, your own reading gives you something concrete to reference.
  • Let the incoming occupant know they need to apply for new service. A gap between your stop date and their start date creates complications on both sides.
  • Save whatever confirmation the department gives you, online, by email, or in person. That is your proof you requested the disconnection on time.
  • If you paid a deposit and your final bill is smaller, follow up around 30 days later if a refund check hasn’t arrived. Call 404-378-4475 to check status.1DeKalb County, GA. Watershed Management