To reach a live person at Indiana EBT customer service, call the Hoosier Works helpline at 1-877-768-5098, enter your 16-digit card number when prompted, and select the menu option for reporting a lost, stolen, or damaged card. That selection drops you into the live-agent queue even if your real question is about something else.1Indiana Family and Social Services Administration. EBT (Hoosier Works Card) The line is toll-free and the automated portion runs around the clock.
Have This Ready Before You Dial
The automated system asks for the 16-digit account number on the front of your Hoosier Works card before it will do anything, so pull the card out first.1Indiana Family and Social Services Administration. EBT (Hoosier Works Card) If you’re reporting the card lost or stolen, the agent will also ask for your Social Security number to verify your identity.2Indiana 211. Hoosier Works EBT Customer Service
No card in front of you? Find a recent letter or notice from FSSA. Your case number is printed on that correspondence and gives the representative another way to pull up your account. Failed verification can disconnect the call, so it’s worth gathering this before you pick up the phone.
Working the Phone Menu
After the greeting at 1-877-768-5098, you’ll pick a language, then enter your card number. The main menu offers automated balance inquiries and PIN changes. To get a human, choose the option for a lost, stolen, or damaged card. Once an agent picks up, expect to re-verify your identity before they’ll discuss the account.1Indiana Family and Social Services Administration. EBT (Hoosier Works Card)
Wait times vary by hour. Mid-day calls commonly sit in the queue ten to thirty minutes. Early morning and late evening tend to connect faster. Stay on the line; hanging up puts you at the back of the queue when you call again.
When the Phone Line Is Backed Up
Two state websites handle most of what people call about, and they’re usually faster than waiting on hold.
FSSA Benefits Portal
At fssabenefits.in.gov you can review the benefits you’re receiving, print proof of eligibility, read notices and correspondence from your caseworker, report household changes, upload documents, submit authorized representative forms, and lock or unlock your EBT card.3Indiana Family and Social Services Administration. Benefits Portal This is the closer equivalent to a case-management tool.
ConnectEBT
The ConnectEBT portal at connectebt.com handles card-specific tasks: balance, transaction history, PIN changes, and card lock/unlock.4Indiana Family and Social Services Administration. SNAP Benefit Fraud by Card Skimming, Card Cloning and Other Similar Methods The ConnectEBT mobile app does not currently support Indiana, so use the website in your phone’s browser instead.
Your Local DFR Office
Every Indiana county has a Division of Family Resources office that handles EBT matters in person.5Indiana State Government. Find My Local DFR Office Go in person when the issue is too complicated for the phone system, when you need identity verification, or when you simply can’t get through on the helpline. Use the office locator at in.gov/fssa/dfr to find your county’s facility, then check in at the front desk or on-site kiosk. Caseworkers can verify identity, print temporary benefit summaries, accept paperwork, and answer eligibility questions. Most offices also have drop boxes for documents when you don’t need to see anyone.
Things You Can Settle Without an Agent
Many calls to the helpline are for tasks the automated system or a website will finish in a minute.
Setting up or resetting your PIN. A new Hoosier Works card won’t work until you create a four-digit PIN by calling 1-877-768-5098. The automated system walks you through it without needing an agent. If you forget your PIN, call the same number and pick a new one; you don’t need the old PIN to replace it. You can also change a known PIN at connectebt.com. One warning: four wrong PIN entries at a terminal or ATM locks the card until 12:01 a.m. the next day, with no override.6Indiana Family and Social Services Administration. Hoosier Works Card FAQs
Replacing a lost, stolen, or damaged card. Call 1-877-768-5098 or visit your local DFR office. Replacement cards are mailed within 24 hours of the request. You get one free replacement per calendar year; each additional replacement in the same year costs $1.00.6Indiana Family and Social Services Administration. Hoosier Works Card FAQs When the new card arrives, call the helpline to set a fresh PIN before using it.
Locking a card you can’t find right away. Log in to connectebt.com or the Benefits Portal, click Lock/Unlock, and select “lock my card everywhere.” The benefits stay in your account, but nobody can spend them until you unlock.4Indiana Family and Social Services Administration. SNAP Benefit Fraud by Card Skimming, Card Cloning and Other Similar Methods This is faster than reaching an agent and often the right first step when a card is missing.
Checking your balance. The automated line handles this at 1-877-768-5098, and connectebt.com shows the same information along with recent transactions.
One thing no agent will ever ask for: your PIN. FSSA warns that no government agency or EBT processor will call or text asking for your PIN or card number. Any such request is a scam.4Indiana Family and Social Services Administration. SNAP Benefit Fraud by Card Skimming, Card Cloning and Other Similar Methods