To file a UT Austin maintenance request for your residence hall or university apartment, log in to UT Works at utworks.assetworks.cloud/ready/ with your UT EID and submit a work order describing the problem. For emergencies like flooding, a gas leak, or a total power loss, skip the form and call the Facilities Service Center at 512-471-2020.1Facilities Services. Maintenance Operations
How to Submit a Request Through UT Works
UT Works is the single online system for non-emergency repairs in UT housing.2UT Works. About UT Works You sign in with your UT EID at utworks.assetworks.cloud/ready/. If you’d rather not use the portal, you can call the Facilities Service Center at 512-471-2020 during business hours and report the issue by phone.1Facilities Services. Maintenance Operations
The form asks for your building, your room or suite number, a category (plumbing, electrical, carpentry, HVAC, and so on), and a description. Be specific on location. “Third floor bathroom” can slow a technician down; a room number won’t. Pick the category that matches your issue so the request routes to the right trade shop.
Then write a plain, concrete description of what’s wrong. “Kitchen faucet drips constantly when turned off” tells a technician more than “water problem.” If an accident or a specific event caused the damage, say so. That detail can affect whether you’re billed for the repair later.3University of Texas at San Antonio. Building Maintenance – Section: Submitting a Building Maintenance Request
Submit the request. The system generates a work order number and sends a confirmation email with a timestamp to your university address. Save that email. It’s your reference number for follow-ups and your proof of when you reported the condition.
When to Call Instead of Filing Online
Some problems shouldn’t wait in a queue. Call the Facilities Service Center at 512-471-2020 and choose option 3 for facility emergencies when you have active flooding, a gas leak, a complete electrical outage, a broken exterior door lock, or a shattered ground-floor window.1Facilities Services. Maintenance Operations The line is staffed around the clock. During business hours you can also walk up to your residence hall front desk and report it in person. Filing an online request for a true emergency risks a slower response than a phone call.
HVAC is a judgment call. A broken AC on a mild day is a routine request; a failure during a Texas heat wave, especially one that makes the indoor temperature feel unsafe, should go through the emergency line.
How Long Repairs Take
Facilities Services targets a response within five workdays and completion within ten workdays for a routine trouble call. Emergencies are handled on an immediate-response basis, with a goal of completing the repair within 24 hours.4Facilities Services. Rates, Terms and Conditions, and Service Delivery Repairs that need special parts or outside contractors can run longer. You can check status by logging back into UT Works with your work order number.
A technician may enter your room to do the work while you’re out. The housing contract allows this, and you don’t have to be present. Technicians generally leave a notification card after the visit. If access to your space is a concern, review the right-of-entry terms in your specific contract.
When a Request Goes Unanswered
If your request sits with no action, call the Facilities Service Center at 512-471-2020, give them your work order number, and ask for a timeline.5The University of Texas at Austin. Facilities Service Center Most delays are scheduling, not neglect.
For conditions that affect your health or safety, Texas law gives you additional footing. Under Texas Property Code ยง 92.052, a landlord (the university included) must make a diligent effort to repair any condition that materially affects the physical health or safety of an ordinary tenant, provided you’ve given notice and you’re current on rent.6State of Texas. Texas Property Code 92.052 – Landlords Duty to Repair or Remedy If your contract requires written notice, make sure your notice is in writing. The UT Works confirmation email, or a follow-up email to housing, will do.
Texas law presumes seven days is a reasonable time to complete the repair after notice. The landlord can rebut that presumption by showing materials or labor weren’t reasonably available, but seven days is the starting expectation.7State of Texas. Texas Property Code 92.056 – Landlord Liability and Tenant Remedies; Notice and Time for Repair
Repair and Deduct
If the university still hasn’t fixed a qualifying health-or-safety condition within the statutory window, Texas law lets a tenant hire a licensed contractor, make the repair, and deduct the cost from a future rent payment. The deduction is capped at one month’s rent or $500, whichever is greater, and total deductions in any single month can’t exceed that cap.8State of Texas. Texas Property Code 92.0561 – Tenants Repair and Deduct Remedies
How long you have to wait before acting depends on the condition. Sewage backup or flooding allows immediate action after notice. Loss of potable water allows action three days after a notice of intent to repair. Inadequate heating or cooling allows action three days after notice, but only with written confirmation from a local housing or health official that the condition affects tenant health or safety. Other qualifying conditions require seven days plus that same written confirmation. The person doing the work has to be a licensed contractor or repairperson; you can’t do it yourself or hire a relative.
This is a serious step and fits apartment-style housing better than a shared residence hall. Before using it, document the original request date, every follow-up, and the condition itself with photos.
Who Pays for the Repair
Routine wear and tear is on the university: a burned-out bulb, a clogged drain from normal use, a worn faucet washer. Damage caused by you or your guests is not. A hole in drywall, a broken window, or a lost key will show up as a charge on your student account, and key replacement or lock rekeying can run from modest to more than a hundred dollars depending on the lock.
Your description on the work order becomes part of the record for your unit. If a problem existed when you moved in, say so on the request and keep your move-in checklist. That record is what protects you at checkout from being billed for damage you didn’t cause. If a charge appears that you believe is wrong, contact University Housing and Dining; raising it early improves your odds of a resolution.