A charge labeled “King Ranch Turfgrass” with a Conroe, TX reference on your bank or credit card statement is a payment to a sod and turfgrass supplier that runs a distribution center in Conroe, Texas. It almost always traces back to a sod order, a delivery fee, or a refundable pallet deposit tied to that location. If you recognize the purchase, the amount is what you or someone in your household bought. If you don’t, you can call the company to confirm, or dispute the charge with your card issuer.
What You Likely Paid For
King Ranch Turfgrass grows and distributes sod across Texas as part of King Ranch, Inc.1King Ranch. King Ranch The Conroe site is the King Ranch Turfgrass – Conroe Distribution Center at 11020 Highway 242, Conroe, TX 77385.2TNLA Online. King Ranch Turfgrass – Conroe Distribution Center
A charge from that location typically reflects one of three things:
- Sod sold by the pallet, at prices the company says are subject to change without notice.3King Ranch Turfgrass. Terms and Conditions
- A delivery fee for orders in the service area, which may post as a separate line from the grass itself.3King Ranch Turfgrass. Terms and Conditions
- A refundable pallet deposit, which the company only refunds when you present the original receipt.3King Ranch Turfgrass. Terms and Conditions
The merchant descriptor can vary. You might see “King Ranch Turfgrass,” “KR Turfgrass,” “King Ranch Ag & Turf,” or just “King Ranch” with a location tag. A spouse, roommate, contractor, or landscaper placing an order on your card is a common explanation for a charge that looks unfamiliar at first.
How to Verify the Charge With the Company
To confirm what the charge covers, call the Conroe distribution center directly at (936) 273-1555, or use the company’s toll-free line at 1-888-639-4727.4King Ranch Turfgrass. Conroe, TX Have the date and dollar amount from your statement ready. If a landscaper placed the order on your behalf, the company may need their name or the delivery address to locate the invoice.
If the Purchase Was Yours but You Want a Refund
King Ranch Turfgrass states that all sales of grass are final, with no refunds, and limits its total liability to the purchase price of the material. Shortages or damage have to be noted on the delivery document at the time of delivery, and any other claim has to be sent in writing by registered mail within 48 hours of receiving the product.3King Ranch Turfgrass. Terms and Conditions Miss either window and the company’s own policy gives you very little room.
Disputing the Charge With Your Card Issuer
If you did not authorize the charge, or you cannot work it out with the company, the Fair Credit Billing Act gives you the right to dispute it through your credit card issuer. You have 60 calendar days from the date the statement containing the charge was sent to you to submit a written dispute.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
Send the letter to the billing inquiries address your issuer lists, which is usually not the same as the payment address. Include your name, account number, the dollar amount and date of the charge, and why you believe it is an error.6Federal Trade Commission. Disputing Credit Card Charges Certified mail with a return receipt is the clean way to prove you met the deadline.
After the issuer receives your notice, it has 30 days to acknowledge it and 90 days to resolve the dispute. You do not have to pay the disputed amount while it is being investigated, and the issuer cannot report that portion as delinquent. For unauthorized charges, federal law caps your liability at $50.7Federal Trade Commission. Using Credit Cards and Disputing Charges
If your issuer’s response does not resolve the problem, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or by calling (855) 411-2372.6Federal Trade Commission. Disputing Credit Card Charges