Lincoln, Nebraska Phone Numbers for City Departments

Lincoln, Nebraska city departments use direct 402-area-code phone numbers rather than a single 311 line. For any life-threatening emergency, dial 911. For non-emergency police or fire reports, call 402-441-6000.¹City of Lincoln, NE. Police The rest of this guide lists the right number for each common city service.

Emergency and Non-Emergency Safety

Call 911 for active crimes, medical emergencies, fires, and serious traffic crashes. Dispatchers at that number handle Lincoln Police, Lincoln Fire and Rescue, and ambulance response.

For situations that aren’t immediately dangerous — noise complaints, suspicious activity, minor property crimes that already happened — the non-emergency dispatch line is 402-441-6000.¹City of Lincoln, NE. Police Lincoln Fire and Rescue uses the same non-emergency number. For fire department administrative questions, call 402-441-7363.²City of Lincoln, NE. Departments

City Hall and General Inquiries

If you’re not sure which department you need, the Mayor’s Office can redirect you.

• Mayor’s Office: 402-441-7511³City of Lincoln, NE. Mayor’s Office
• City Council: 402-441-7515
• City Clerk (official records, public filings, ordinances): 402-441-7436⁴City of Lincoln, NE. City Clerk
• City Attorney’s Office: 402-441-7281
• Finance Department: 402-441-7411
• Human Resources: 402-441-7597²City of Lincoln, NE. Departments

Water and Sewer

Lincoln Water System handles water and sewer service for the city. Customer service is 402-441-7551, which covers starting or stopping service, billing, and account questions.⁵City of Lincoln, NE. Water and Wastewater Customer Service and Billing Two other lines handle specific needs:

• Past-due accounts and collections: 402-441-7533
• New taps and water permits: 402-441-7534⁵City of Lincoln, NE. Water and Wastewater Customer Service and Billing

Electricity (Lincoln Electric System)

Electricity in Lincoln comes from Lincoln Electric System, a separate public utility that is not part of city hall. Call the right number for your issue:

• Outages, downed power lines, streetlight problems, trees in power lines: 888-365-2412 (toll-free LES PowerLine)⁶Lincoln Electric System. Lincoln Electric System – Contact and Office Info
• Billing, account changes, general customer service: 402-475-4211⁷Lincoln Electric System. Outage Center

Streets, Potholes, and Streetlights

For potholes, downed tree limbs, broken streetlights, and park maintenance issues, Lincoln’s preferred reporting method is the free UPLNK app, built on SeeClickFix.⁸City of Lincoln, NE. UPLNK The app lets you attach a photo, pin the exact location, and track the response.

A dark traffic signal warrants a phone call rather than an app submission. For that and other road, signal, and infrastructure issues, Transportation and Utilities is at 402-441-7548.²City of Lincoln, NE. Departments

Animal Control

Lincoln Animal Control handles stray animals, barking complaints, animal bites, licensing, and lost pets at 402-441-7900.⁹City of Lincoln, NE. Animal Control If an animal poses an immediate threat to someone’s safety, call 911 or 402-441-6000 instead. Animal Control sits under the Health Department, so a call to 402-441-8000 can also be transferred over.

Building Permits and Planning

Both divisions fall under Planning and Development Services.

• Building and Safety (permits and inspections for renovations, additions, new construction): 402-441-7521¹⁰City of Lincoln, NE. Building and Safety
• Planning (zoning, land use, development proposals): 402-441-7491²City of Lincoln, NE. Departments

Health Department

The Lincoln-Lancaster County Health Department covers immunizations, restaurant inspections, environmental health, and public health programs at 402-441-8000.¹¹City of Lincoln, NE. Health Department For TTY access, dial Nebraska Relay at 7-1-1.

Parks, Recreation, and Libraries

Parks and Recreation manages 168 parks, community centers, pools, sports leagues, and programs. Call 402-441-7847 for shelter reservations, program registration, or facility hours.¹²City of Lincoln, NE. Parks and Recreation Lincoln City Libraries has its own line at 402-441-8500.²City of Lincoln, NE. Departments

Public Transit

StarTran, Lincoln’s public bus system, uses two numbers:

• Route and schedule information: 402-476-1234
• Administrative or general questions: 402-441-7185¹³StarTran. Help / About Us

Senior Services

Aging Partners serves older adults in the Lincoln area with meal programs, transportation assistance, and caregiver support. Call 402-441-7070 locally or 800-247-0938 toll-free.²City of Lincoln, NE. Departments

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  City of Lincoln, NE. Police
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  City of Lincoln, NE. Departments
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  City of Lincoln, NE. Mayor’s Office
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  City of Lincoln, NE. City Clerk
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  City of Lincoln, NE. Water and Wastewater Customer Service and Billing
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  Lincoln Electric System. Lincoln Electric System – Contact and Office Info
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  Lincoln Electric System. Outage Center
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  City of Lincoln, NE. UPLNK
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  City of Lincoln, NE. Animal Control
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  City of Lincoln, NE. Building and Safety
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  City of Lincoln, NE. Health Department
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  City of Lincoln, NE. Parks and Recreation
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  StarTran. Help / About Us