NYC Department of Finance Phone Numbers by Topic

The main NYC Department of Finance phone number is 311 if you’re calling from within the five boroughs, or 212-639-9675 from anywhere else.1NYC Department of Finance. Call Us Both numbers reach the same system and route your call by topic. For a few specific issues — booted vehicles, land records, out-of-state payment plans — there are direct lines that skip the main menu entirely.

Direct Numbers by Topic

What to Have Ready Before You Call

Pull your identifying numbers before you dial. Which ones depend on what you’re calling about.

For property tax questions, have your Borough-Block-Lot (BBL) number. The department uses BBL to identify every piece of real property in the city, and it appears on your Notice of Property Value and your property tax bill.5NYC Open Data. Revised Notice of Property Value (RNOPV)

For parking or camera violations, have your license plate number and state of registration ready. Both appear on the original summons and on any delinquency notice from the city.6NYC311. Parking Ticket or Camera Violation Dispute Business owners calling about city taxes should have their EIN or Social Security Number and any recent notice numbers on hand.

Parking Tickets and Camera Violations

From within the city, dial 311 and follow the prompts for parking violations. From outside, call 212-639-9675.1NYC Department of Finance. Call Us The automated system takes payment, checks the status of a dispute, and lets you request a hearing. Stay on the line through the prompts to reach a person.

Most payment plan enrollment happens online through DOF’s e-Services portal. But if you hold multiple plates registered outside New York, skip the website and call 212-440-5300 for assistance.4New York City Department of Finance. Parking and Camera Violation Payment Plans

Booted or Towed Vehicles

If a city marshal or sheriff has booted or towed your car for unpaid violations, call 646-517-1000. The line runs 24 hours a day, seven days a week.3NYC311. Towed Vehicle Reclaim from Marshal or Sheriff Over the phone you can pay outstanding fines, set up a payment plan, and get instructions on where to pick up the vehicle. Paying by phone also removes the need for a separate Vehicle Release Form.

You can also enroll in a payment plan online at nycbootpay.com, run by Republic Immobilization Services for DOF.4New York City Department of Finance. Parking and Camera Violation Payment Plans Storage fees accumulate daily while a towed vehicle sits unclaimed, so move fast.

Property Tax Calls

Call 311 from within the city or 212-639-9675 from outside for property tax questions. DOF also lists 212-908-7619 as a direct line for property and business tax assistance.1NYC Department of Finance. Call Us Representatives can help with billing questions, payment status, and interest disputes.

Timing matters on these calls because late property tax payments accrue interest that compounds daily, at a rate that depends on your property’s assessed value. From July 1, 2025 through June 30, 2026, the annual rates are:7NYC Department of Finance. Late Payments

  • 6% for properties assessed at $250,000 or less
  • 9% for properties assessed between $250,001 and $450,000
  • 16% for properties assessed above $450,000

Business Tax Calls

The city levies several business-level taxes, including the General Corporation Tax, Unincorporated Business Tax, and Commercial Rent Tax. For any of them, call 311 or 212-639-9675.8NYC Department of Finance. Business Tax Services Help The phone tree routes you to a specialist by tax type. Have your EIN or SSN ready so the representative can find your account.

ACRIS and Land Records

The Automated City Register Information System (ACRIS) is DOF’s database for deeds, mortgages, and other recorded property documents. For search trouble or a processing error on a filing, call the ACRIS Help Desk at 212-487-6300 or email acrishelp@finance.nyc.gov.2NYC Department of Finance. Frequently Asked Questions and Common Cover Page Processing Errors This is a separate line from the main DOF number and connects you directly to the land records staff.

Rent Freeze Programs

The Senior Citizen Rent Increase Exemption (SCRIE) and Disability Rent Increase Exemption (DRIE) are both run by DOF. For eligibility, application status, or renewal questions, call 311 from within the city or 212-639-9675 from outside. After you submit an application, DOF aims to respond within 30 days.9NYC311. Rent Freeze Program Assistance

One boundary worth flagging: the School Tax Relief (STAR) program is a state benefit administered by the New York State Department of Taxation and Finance, not NYC DOF. STAR questions go to the state, not the city.

TTY, Relay, and Language Access

If you need TTY or relay services, use 212-639-9675 rather than 311.1NYC Department of Finance. Call Us You can also dial 711 from any phone for a free relay service, where a trained operator relays the conversation between a TTY user and the DOF representative.10NYC311. Deaf and Hard of Hearing Services

NYC 311 offers help in over 175 languages.11NYC311. NYC311 Language Access State your preferred language when a representative picks up, and the system connects an interpreter for a three-way call.