Oregon PERS Phone Numbers, Hours, and Tigard Office Address

The main phone number for Oregon PERS is 888-320-7377, a toll-free line staffed Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time.¹ Before you dial, have your Social Security number and PERS Member ID in front of you; the representative will verify your identity before discussing any account details.

Every Oregon PERS Phone Number

The toll-free line handles most member needs, but PERS runs separate numbers for health insurance, deferred compensation, and employer questions. Dial the right one up front and you avoid being transferred.

Member Services, toll-free: 888-320-7377¹
Member Services, Portland-area local: 503-598-7377²
TTY for hearing assistance: 503-603-7766¹
Headquarters fax: 503-598-0561
PERS Health Insurance Program (PHIP): 503-224-7377, or toll-free 800-768-7377
Oregon Savings Growth Plan (OSGP) account access: 800-365-8494, or press Option 2 on the main line
Employer Service Center: call 888-320-7377, press Option 1, then Option 4

Retirees calling about health coverage should use the PHIP number rather than Member Services. The two departments are separate, and the main line can’t pull up PHIP account details.

Hours and Holidays

Phone lines are open 8:30 a.m. to 5:00 p.m. Pacific Time, Monday through Friday.¹ The Tigard office building opens at 8:00 a.m. on the same weekday schedule. PERS closes on state holidays, so expect no phone or in-person service on days like Memorial Day, Independence Day, or Labor Day.

What to Have Ready

Every call starts with identity verification. Keep your Social Security number and PERS Member ID at hand. Your Member ID appears on the Annual Member Statement that PERS mails each year. A representative can look you up by Social Security number alone, but having both moves the call along.

Then pull together anything tied to the reason you’re calling:

For a retirement estimate, know your planned retirement date.
For a beneficiary change, have the full legal name and date of birth of each person you want to add.
For direct deposit setup or changes, have your bank’s routing number and your account number.
For questions about service time, have any pay stubs or employer records that show the dates in question.

Reporting a member’s death requires a phone call so PERS can start the survivor benefit process.³

When You Don’t Need to Call

Many routine tasks are faster through the Online Member Services portal at orion.pers.state.or.us. You can view your account balance, read your Annual Member Statement, update your address, and send secure messages to PERS staff.

Secure messaging through the portal is the right channel for sensitive documents such as tax forms or copies of identification. Regular email isn’t secure enough, and PERS won’t exchange confidential account details that way. If you can’t log in and need a password reset, submit a question through the Member Services page on the PERS website or call the main line.¹

Mailing Address, Fax, and Tigard Office

PERS headquarters is at 11410 SW 68th Parkway, Tigard, OR 97223, open to visitors 8:00 a.m. to 5:00 p.m., Monday through Friday.¹ For mail, use the PO box rather than the street address:

PERS
PO Box 23700
Tigard, OR 97281-3700²

Use the fax line at 503-598-0561 for signed legal forms, benefit applications, or anything that needs to arrive faster than mail. Paperwork tied to a divorce or domestic relations order goes to the same fax number, which also serves the PERS Divorce Unit.

1
State of Oregon. PERS – Contact Us
2
Oregon Public Employees Retirement System. Contacting PERS
3
State of Oregon. Member Death for Tier One/Tier Two