The Osceola County Animal Control phone number is 407-742-8000, and the shelter at 3910 Old Canoe Creek Road in St. Cloud is open Monday afternoon through Saturday afternoon, closed Sundays.1Osceola County. Animal Services – Osceola County Hours are staggered by day rather than uniform across the week, so the specific day you plan to visit matters.
Weekly Hours
The shelter at 3910 Old Canoe Creek Rd, St. Cloud, FL 34769 operates on this schedule:1Osceola County. Animal Services – Osceola County
- Monday: 12:00 p.m. – 4:45 p.m.
- Tuesday: 10:00 a.m. – 4:45 p.m.
- Wednesday: 10:00 a.m. – 5:45 p.m.
- Thursday: 10:00 a.m. – 4:45 p.m.
- Friday: 10:00 a.m. – 4:45 p.m.
- Saturday: 10:00 a.m. – 3:15 p.m.
- Sunday: Closed
Monday opens at noon, which catches people off guard. Wednesday runs the longest, nearly an hour past the other weekdays. Saturday ends at 3:15 p.m., so arrive with enough time for staff to work through any paperwork before the doors close.
After-Hours and Emergencies
For an aggressive animal or an animal bite outside shelter hours, call the Osceola County Sheriff’s non-emergency dispatch line at 407-348-2222 to reach an on-call animal services officer.1Osceola County. Animal Services – Osceola County Daytime calls about active public-safety incidents should still go to the main 407-742-8000 line.
Email and Online Reports
The department’s email address is OsceolaAnimalServices@osceola.org.1Osceola County. Animal Services – Osceola County Non-urgent reports can also be filed through the field enforcement page at osceolacountypets.com, which routes complaints to officers who handle violations of Osceola County Code Chapter 4, including animals running at large, unlicensed pets, and failure to vaccinate.2Osceola County Animal Services. Animal Services
What Animal Services Handles
Reasons to call the main line include:
- A stray dog or cat loose in your neighborhood
- An animal that has bitten or attacked a person or another pet
- Suspected animal cruelty or neglect
- A sick or injured domestic animal with no apparent owner
- A pet running at large or creating a noise disturbance
Bite incidents trigger a mandatory 10-day observation period, and in most cases the biting animal is brought to the shelter so staff can watch for signs of rabies.3Osceola County Animal Services. Field Education and Enforcement Animals without a current rabies vaccine are quarantined at the shelter rather than at home.
What Animal Services Does Not Handle
Calls about nuisance wildlife on private property do not go to Osceola County Animal Services. A raccoon in your attic or an opossum in your garbage is handled through a private trapper; the Florida Fish and Wildlife Conservation Commission keeps a searchable list of registered nuisance wildlife control operators.4Florida Fish and Wildlife Conservation Commission. Removing Nuisance Wildlife – FWC
Alligators have their own line. For an alligator larger than four feet outside its natural habitat, call the FWC Nuisance Alligator Hotline at 866-392-4286.5Osceola County Animal Services. FAQ Alligators in or near a pond or canal where they naturally live will not be removed by any agency.
Dead animals on state-maintained roads are handled by the Florida Department of Transportation, not local animal control. On private property, the homeowner is responsible for disposal unless the carcass presents a public health hazard.
Visiting to Reclaim a Lost Pet
If you are calling because your pet may have been picked up, you will need to come to the shelter in person during the hours listed above. Bring:6Osceola County Animal Services. I Lost My Pet
- A government-issued photo ID
- Proof of ownership, such as a vet bill, bill of sale, or microchip registration
- Proof of current rabies vaccination; if staff cannot verify it, the shelter veterinarian will administer one before releasing your pet
Sign in at the lobby when you arrive. Staff will walk you through to identify your pet and then return you to the lobby for paperwork. Reclaim fees depend on the situation and can include an impoundment fee, daily boarding charges, a vaccination fee, a license fee, veterinary expenses the shelter incurred, and any outstanding citations.6Osceola County Animal Services. I Lost My Pet
Adoptions
The shelter runs periodic adoption promotions, and as of the most recent posting, all adoptions are free.2Osceola County Animal Services. Animal Services You can browse available animals through the adoptable pet search on osceolacountypets.com before coming in. Saturday is the busiest adoption day; arrive early if you have a specific pet in mind.