The main switchboard for Alabama state government is 334-242-7100, which reaches the Governor’s office and can transfer you to other executive branch agencies.1USAGov. Alabama Most state offices answer between 8:00 a.m. and 5:00 p.m. Central Time, Monday through Friday. The direct phone numbers for Alabama government agencies most residents actually call are listed below, grouped by what you need help with.
If you need food, housing, utility help, or other local programs and aren’t sure where to start, dial 2-1-1 from any Alabama phone. A trained operator answers 24 hours a day. You can also text your zip code to 898-211; standard messaging rates apply.2211 Connects Alabama. Get Help. Give Help.
Alabama Department of Revenue
For individual or business tax questions, call the Taxpayer Assistance line at 334-242-1170. Have your Social Security number ready for personal taxes, or your federal EIN for business taxes.
- Income Tax Audit and Appeals: 334-353-9770
- Collection Services: 334-353-8096
- Identity Theft or SSN Compromise: 334-353-9770
- Federal Refund Offset Inquiries: 334-353-0775
These division numbers are published on the Department’s own FAQ pages.3Alabama Department of Revenue. Individual Income Tax Regional Taxpayer Service Centers in Auburn, Dothan, Gadsden, and other cities have their own local numbers on the Department’s Help Center page.4Alabama Department of Revenue. Help Center
Driver Licenses, Reinstatements, and STAR ID
The Alabama Law Enforcement Agency does not run a single statewide driver license phone line. Each county office has its own main number and a separate reinstatement number. Baldwin County reinstatements, for example, go through 251-972-8597; Calhoun County, 256-540-0061. The full county list is on the ALEA website.5Alabama Law Enforcement Agency. Driver License Offices
Have your driver’s license number ready when you call about a reinstatement. The agent uses it to pull up any holds, fees, or restrictions and can quote your exact amount owed on the call.
If you need to upgrade to a STAR ID (Alabama’s REAL ID-compliant license), contact your county’s ALEA office to schedule an appointment. A REAL ID or acceptable alternative has been required to board domestic flights or enter certain federal facilities since May 7, 2025.6TSA. TSA to Highlight REAL ID Enforcement Deadline of May 7, 2025 A STAR ID has a gold star in the upper corner.
Unemployment Claims
To file a new or reopened unemployment claim with the Alabama Department of Labor, call 1-866-234-5382 and select option 2, available 7:00 a.m. to 5:00 p.m. Monday through Friday.7Alabama Department of Labor. Claimants
For questions about an existing claim or to schedule a callback, call the Inquiry Line at 1-800-361-4524 before 5:00 p.m., Sunday through Thursday.7Alabama Department of Labor. Claimants Have your recent pay stubs, your separation notice, and exact employment dates on hand before you dial. When reporting weekly certifications, state your reason for separation accurately; errors here can trigger a fraud determination.8Workforce Alabama. Unemployment
Secretary of State
The Secretary of State’s office is split into divisions, each with its own line:9Alabama Secretary of State. Contact Us
- Executive and Legal Division: 334-242-7200
- Business Services Division: 334-242-5324
- UCC Filings: 334-353-0203
- Elections Division: 334-242-7210
For LLC formation, annual reports, or entity status lookups, call Business Services at 334-242-5324 rather than the general executive line.10Alabama Secretary of State. Business Services Business Services staff are available 8:00 a.m. to 5:00 p.m. Central.11Alabama Secretary of State. Business Entities Have your business entity ID ready so staff can find your filings.
Department of Human Resources
DHR covers food assistance, child support, family services, and adult protective services. There is no single statewide number; the agency uses division lines:12Alabama Department of Human Resources. Contact
- General Information: 334-242-1310
- Child Support: 334-242-9300
- Family Assistance: 334-242-1773 or 334-242-1950
- Food Assistance (Montgomery area): 334-242-0143
- Food Assistance (outside Montgomery): 1-800-382-0499
- Food Assistance Program Line: 1-833-822-2202
If you’re not sure which division handles your situation, start with General Information at 334-242-1310.
Alabama Medicaid
For eligibility, enrollment, and benefits questions, call Alabama Medicaid toll-free at 1-800-362-1504. The agency’s main Montgomery line is 334-242-5000.
Federal Lines Alabamians Often Need
The Social Security Administration answers at 1-800-772-1213, 8:00 a.m. to 7:00 p.m. Monday through Friday; automated services run around the clock. TTY users can call 1-800-325-0778 during the same hours. SSA provides telephone interpreter services in more than 120 languages at no cost.13Social Security Administration. Understanding Supplemental Security Income Information About Us
The IRS individual taxpayer assistance line is 1-800-829-1040.14Taxpayer Advocate Service. The Filing Season: How to Get Assistance Business owners who need to recover a lost EIN can call the Business and Specialty Tax Line at 1-800-829-4933, 7:00 a.m. to 7:00 p.m. local time, Monday through Friday.15Taxpayer Advocate Service. Getting an EIN
Relay and Interpreter Services
Residents who are deaf or hard of hearing can reach any Alabama state agency by dialing 711 from any U.S. phone. A communications assistant relays the conversation at no charge.16Federal Communications Commission. 711 for TTY-Based Telecommunications Relay Service From a workplace phone, you may need to dial 9 (or another prefix) before 711. In emergencies, TTY users should call 911 directly rather than routing through the relay service.
Most state agencies can also arrange a language interpreter if you ask at the start of the call.
A Note on Spoofed Government Calls
The IRS and state revenue departments do not initiate contact by phone or text to demand immediate payment. If a caller claims to be from a government agency and pressures you to pay with gift cards, wire transfers, or cryptocurrency, hang up. Legitimate agencies send written notices by mail first. Report suspected impersonation at ReportFraud.ftc.gov.17Federal Trade Commission. How To Avoid Imposter Scams When in doubt, look up the agency’s number from this page or its official website and call back to verify.