A charge on your statement labeled “Pound” with a Newtown Square, PA descriptor is almost always a recurring subscription to POUND, a digital fitness service run by Pound Rockout Workout, LLC. The Pennsylvania city in the descriptor is a virtual office address, not the company’s headquarters. If you don’t recognize the charge, it typically traces back to a sign-up you forgot, a free trial that rolled into a paid plan, or a purchase made by someone else with access to the card.
What POUND Actually Charges For
POUND: Rockout. Workout.® sells access to on-demand fitness videos that mix cardio, strength work, and drumming-inspired movement. Subscribers use a web portal at poundfit.com and a mobile app with offline playback.1Pound Fitness. POUND Backstage FAQ The company’s terms state that Premium Access purchases bill on a recurring monthly or annual basis.2Pound Fitness. Terms and Conditions
Match the dollar amount on your statement against the plans. Consumer on-demand content runs through the “Backstage Pass” membership. The instructor-level subscription, called “The Label,” is $29.99 per month or $299 per year for the first program, with additional programs at $5 per month or $50 per year.3Pound Fitness. Price of the Label Subscription The company also sells gift subscriptions, so the account that triggered the charge may belong to someone who received or redeemed one.1Pound Fitness. POUND Backstage FAQ
Why the Descriptor Says Newtown Square, PA
Pound Rockout Workout, LLC is a California company, but the billing descriptor references Newtown Square, Pennsylvania.2Pound Fitness. Terms and Conditions The address associated with the charge, 18 Campus Boulevard, Suite 100, is a Regus flexible workspace center that provides virtual office services, including a business mailing address, to companies that don’t maintain a physical presence there.4Regus. Regus Newtown Square Workspace That is a routine arrangement and nothing about it signals a problem with the charge itself.
Statement descriptors can also look odd because banks truncate merchant names, add wallet prefixes, or substitute their own “friendly” names for the data the payment processor sends. The same charge can read slightly differently on different cards.5Stripe. Why Do Customers See Statement Descriptors That Don’t Match
How to Cancel the Subscription
Log in at poundfit.com, open the Profile section, and choose “Purchases” to see active plans. The “Manage Plan” option lets you switch tiers or cancel.1Pound Fitness. POUND Backstage FAQ
POUND offers a 30-day refund window. Email info@poundfit.com within 30 days of the transaction, and include your order number and the reason for the request.1Pound Fitness. POUND Backstage FAQ
Disputing the Charge With Your Bank
If you didn’t authorize the charge, or if POUND won’t resolve it, you can dispute it with your card issuer. Your protections depend on whether the card is credit or debit.
Credit Card
The Fair Credit Billing Act lets you dispute billing errors in writing. Send the dispute to the address your issuer designates for billing inquiries (not the payment address) within 60 days of the date the statement containing the charge was sent. Include your name, account number, the amount, the date of the charge, and why it’s wrong. Certified mail with return receipt gives you proof of delivery.6Federal Trade Commission. Using Credit Cards and Disputing Charges7Federal Trade Commission. Disputing Credit Card Charges Federal law caps your liability for unauthorized credit card charges at $50, and many issuers offer zero-liability policies.8FDIC. FDIC Consumer News
Debit Card
Debit disputes fall under the Electronic Fund Transfer Act and Regulation E, which tie your liability to how fast you report. Report within two business days of learning about it, and your liability is capped at the lesser of $50 or the amount transferred before you notified the bank. Wait longer than two business days but report within 60 days of the statement, and liability can climb to $500 for transfers after that initial window.9Cornell Law Institute. 15 U.S. Code § 1693g – Consumer Liability Miss the 60-day statement deadline, and you can be on the hook for the full amount of losses that occur after it.10Consumer Financial Protection Bureau. Electronic Fund Transfers FAQs Speed matters more here than with a credit card.
If You Think It’s Fraud
If the charge looks like fraud rather than a forgotten subscription, report it to the Federal Trade Commission at ReportFraud.ftc.gov in addition to disputing with your bank. The FTC doesn’t resolve individual complaints but feeds the information to law enforcement partners through its Consumer Sentinel database.11Federal Trade Commission. Report Fraud If you’re worried personal information was compromised, the FTC’s recovery guide at IdentityTheft.gov walks through the steps.12Federal Trade Commission. What to Do if You Were Scammed