To get a replacement EBT card in Georgia, call Conduent Customer Service at 1-888-421-3281, log in to the ConnectEBT portal at connectebt.com, or visit your local DFCS county office. Any of the three deactivates your old card right away and puts a new one in the mail. The replacement arrives in five to ten business days, and your existing PIN already works on it, so you can shop as soon as it shows up.
What to Have Ready Before You Request
Have three pieces of information in front of you: your Social Security Number, your date of birth, and the mailing address DFCS has on file. The phone system and the online portal both verify identity with these, and a mismatch on any one of them can stall the request.
Check your address before you do anything else. The replacement is mailed to whatever address DFCS has in its system, and once the request goes through, there is no way to redirect the envelope. If you’ve moved, update your address first through the Georgia Gateway portal at gateway.ga.gov or by contacting your county DFCS office. Getting this right up front keeps a live card from landing in someone else’s mailbox.
Three Ways to Request a Replacement
Georgia’s SNAP policy manual authorizes three ways to request a replacement when a card is lost, stolen, or damaged.1Georgia Division of Family and Children Services. Electronic Benefits Transfer (EBT) All three end the same way: old card canceled, new card mailed. Pick whichever is easiest to reach.
Call Conduent at 1-888-421-3281
This is the dedicated EBT line run by Conduent, Georgia’s EBT contractor.2Georgia Department of Human Services Division of Family & Children Services. Contact Information The automated system walks you through keypad prompts to confirm your identity and then offers the option to report the card lost or stolen. Choosing that option deactivates the old card immediately and queues a new one. You usually won’t need to speak with a live representative. Stay on the line until you hear confirmation that the request was recorded.
Use the ConnectEBT Portal
Card management lives at connectebt.com, not on Georgia Gateway. Gateway handles applications and renewals; ConnectEBT handles the card itself.1Georgia Division of Family and Children Services. Electronic Benefits Transfer (EBT) Log in, mark the card lost, stolen, or damaged, and confirm. The old card is deactivated on the spot.
Visit Your County DFCS Office
A caseworker can submit the request for you by contacting the State Office EBT Team.1Georgia Division of Family and Children Services. Electronic Benefits Transfer (EBT) This is the route to take if the phone system or the online portal isn’t cooperating, or if you need to update your address in the same visit. The card is still mailed rather than printed on the spot, so this doesn’t get you a card any faster; it just gets the request in.
Your PIN Carries Over
You do not need to activate a replacement card or set a new PIN. Replacement cards are mailed in active status, and your existing PIN transfers automatically.1Georgia Division of Family and Children Services. Electronic Benefits Transfer (EBT) The day the card arrives, use it at any authorized retailer with the PIN you already know.
If you’d rather change your PIN once the new card is in hand, call Customer Service at 1-888-421-3281 or use the ConnectEBT portal. The change takes effect immediately.
How Long Delivery Takes
Replacement cards go through standard U.S. mail and generally arrive within five to ten business days. During that window your old card stays fully deactivated even if you find it, and your benefits sit safely in your account waiting for the new card.
The envelope is plain, with no markings identifying it as an EBT card, which helps with privacy in the mail. If more than ten business days pass and nothing arrives, call 1-888-421-3281 to check the status and, if needed, request another card.
Is There a Fee?
Federal rules let states charge for a replacement card, but the charge cannot exceed the actual cost of producing and mailing it, and any fee is deducted from the SNAP balance.3eCFR. 7 CFR 274.6 – Replacement Issuances and Cards to Households Georgia’s SNAP policy manual does not specify a replacement card fee in its EBT section. If you want certainty before you confirm the request, ask the automated system or a representative whether any amount will be deducted.
If Benefits Were Stolen From Your Account
A missing card is one problem. Finding transactions you didn’t make, from card skimming or cloning, is another. Congress passed a law in late 2022 that authorized states to reimburse SNAP benefits stolen this way, but that authority expired on December 20, 2024, and as of 2026 there is no active federal program guaranteeing reimbursement.4Food and Nutrition Service. Addressing Stolen SNAP Benefits
If you see unauthorized transactions, call 1-888-421-3281 immediately to shut the card down and request a replacement, then contact your county DFCS office to document the theft. Reporting quickly creates a record that could matter if legislative action later restores stolen-benefit protections.
Frequent Replacements Trigger Monitoring
Requesting a replacement once or twice raises no flags. Federal rules do require every state to begin monitoring an account after a fourth replacement request within a twelve-month period.3eCFR. 7 CFR 274.6 – Replacement Issuances and Cards to Households At that point Georgia DFCS sends a written notice showing how many cards you’ve requested, defining benefit misuse, and stating that the account is being watched for possible trafficking.
If the pattern looks suspicious, you may be asked to contact DFCS and explain before another card is issued, and a fraud referral is possible if the explanation doesn’t hold up.5Food and Nutrition Service. Information Collection: SNAP Trafficking Controls and Fraud Investigations (Card Replacement) Domestic violence, homelessness, and disabilities that make cards easy to lose are recognized as good cause, so don’t skip requesting a card you actually need. Just know that the fourth request within a year brings extra scrutiny.
Using the Card Outside Georgia
SNAP is a federal program, and your Georgia EBT card works at any authorized retailer in all fifty states. Traveling or staying temporarily out of state doesn’t affect your case as long as you keep Georgia residency, and no store should refuse a Georgia-issued card.