The main Rhode Island Medicaid phone number depends on which program covers you. Adults ages 19 to 64 and anyone calling about a child’s coverage reach Medicaid through HealthSource RI at 1-855-840-4774. Residents who are 65 or older, blind, or living with a disability, along with anyone applying for long-term care, call the Department of Human Services at 1-855-697-4347.1HealthSource RI. Contact Us2Rhode Island Department of Human Services. Contact Us Picking the right line the first time saves you a transfer and a second hold.
HealthSource RI: 1-855-840-4774
Call HealthSource RI if you’re an adult between 19 and 64 who isn’t on Medicare or Supplemental Security Income, or if you’re calling about Medicaid for a child.3Executive Office of Health and Human Services. Health Care Representatives take calls Monday through Friday, 8:00 a.m. to 6:00 p.m., from February through October. Hours extend during Open Enrollment, roughly November through January.1HealthSource RI. Contact Us
The TTY line for callers who are deaf or hard of hearing is 1-888-657-3173.4HealthSource RI. Medicaid
This is the right number for new applications, eligibility questions, reporting a change in household income or family size, and coverage status issues.
Department of Human Services: 1-855-697-4347
DHS handles Medicaid for people who qualify based on age (65+), blindness, or disability, plus anyone seeking long-term services and supports. The number spells 1-855-MY-RIDHS. Call center hours are Monday, Tuesday, Thursday, and Friday from 8:30 a.m. to 3:00 p.m., excluding state holidays.2Rhode Island Department of Human Services. Contact Us
Wednesday is not a phone day at all — the call center is closed, not on limited hours. If you need to reach DHS midweek, the online portal and in-person offices remain open. Office locations are listed on the DHS website.5Rhode Island Department of Human Services. DHS Offices
DHS runs the Aged, Blind, and Disabled eligibility category and the Long-Term Services and Supports program. Both involve asset limits and medical assessments that don’t apply to standard Medicaid, so expect the caseworker to ask about bank accounts and property along with income.
Managed Care Plan Numbers
Once you’re enrolled, day-to-day coverage is handled by a contracted health plan, and that plan — not HealthSource RI or DHS — takes calls about prior authorizations, referrals, doctor searches, pharmacy issues, and claims.6Executive Office of Health and Human Services. Medicaid Managed Care Organization Enrollment The customer service lines are:
- Neighborhood Health Plan of Rhode Island: 1-800-459-6019
- UnitedHealthcare Community Plan: 1-800-587-5187, TTY 7117UnitedHealthcare. Rhode Island Medicaid
- Tufts Health Plan: 1-866-738-4116, TTY 711
These are also printed on the back of your member ID card.
Other Rhode Island Medicaid Numbers
The Executive Office of Health and Human Services, which oversees Medicaid statewide, takes general and policy calls at (401) 462-5274. Use this line for questions that don’t fit neatly into HealthSource RI or DHS, including appeals and fair hearings.8Executive Office of Health and Human Services. Programs and Services
To report suspected Medicaid fraud — provider overbilling, income misrepresentation, or misuse of benefits — call the Medicaid Fraud Control Unit at (401) 222-2566. That unit sits inside the Rhode Island Attorney General’s Office and handles criminal investigations, not eligibility.9Rhode Island Attorney General’s Office. Medicaid Fraud and Patient Abuse
If you’re unsure which agency handles your situation, dial 211. Rhode Island’s 211 helpline is free and confidential and can route you to the right health coverage resource.
Language and TTY Access
Interpreter and translation services are free at every Rhode Island Medicaid agency under Title VI of the Civil Rights Act.10Medicaid.gov. Translation and Interpretation Services When you call, ask for an interpreter in your language; you don’t need to bring your own.
Deaf and hard-of-hearing callers can use the HealthSource RI TTY line at 1-888-657-3173, or dial 711 for Telecommunications Relay Service when reaching DHS or a managed care plan.4HealthSource RI. Medicaid
What to Have Ready Before You Call
A short call is usually a prepared call. Before you dial, pull together:
- Social Security numbers and dates of birth for everyone in the household who needs coverage
- Recent proof of income — pay stubs, a tax return, or an employer letter
- Your 10-digit Medicaid member ID if you already have an active case; Rhode Island uses a randomly generated 10-digit number rather than your Social Security number on enrollment records11Executive Office of Health and Human Services. Billing and Claims
- Any recent notices from the state, since caseworkers will reference specific dates and deadlines on those letters
For DHS calls about the Aged, Blind, and Disabled program, add bank statements and information about property and vehicles. The state runs electronic asset verification, but having your own records helps you match what the caseworker sees.12Rhode Island Department of Human Services. Apply for DHS Benefits
When Online Is Faster Than Calling
Rhode Island operates a “no wrong door” policy, so you can apply and manage benefits in person, online, by phone, or by mail.13Cornell Law Institute. Rhode Island Code of Regulations 210 RICR 10-00-1.4 – Program Administration Two tools handle most of what people call about:
- The HealthSource RI website at healthsourceri.com, for submitting a new application, reporting an income change, and checking eligibility status.4HealthSource RI. Medicaid
- The HealthyRhode portal and mobile app, for updating contact information, viewing notices, checking application status, and uploading documents by photographing them with your phone.14Stay Covered Rhode Island. HealthyRhode Customer Portal and Mobile App
If a caseworker has asked you for additional documents, uploading them through HealthyRhode is generally faster than mailing paper and easier than another phone call.