A charge on your statement from Rocket Road, Hawthorne, CA is a payment to SpaceX, and in nearly every case it is for Starlink, the company’s satellite internet service. SpaceX is headquartered at 1 Rocket Road, Hawthorne, California 90250, and Starlink bills from that address. The line item on your statement may read “STARLINK ROCKET RD HAWTHORNE CA,” “SPACEX ROCKET ROAD,” or a close variation. The legal entities behind the charge are Space Exploration Technologies Corp. and its subsidiary, Starlink Services LLC.
What the Charge Is Probably For
Match the dollar amount against Starlink’s current pricing to identify what you were billed for.
Recurring monthly charges are almost always a Starlink subscription. As of mid-2026, residential plans start at $50 per month for the 100 Mbps tier, $80 per month for 200 Mbps, and $120 per month for the Residential Max plan. The mobile “Roam” plans run $50 per month for 100 GB of data or $165 per month for unlimited. Business “Priority” plans start at $65 per month and go up from there depending on speed and data.1PCMag. How Much Does Starlink Service Cost in 2026
A larger one-time charge is usually equipment. The Standard 4 X Kit is $349.99, the portable Starlink Mini Kit is $249.99, and the high-performance business kit is $1,999.1PCMag. How Much Does Starlink Service Cost in 2026 Other possible line items include shipping and handling, a one-time location-based Demand Surcharge, monthly rental fees for leased equipment, and data overage charges on Priority plans.2Starlink. Starlink Terms of Service
If you see a charge of $249 or $325 and did not order anything, it is likely a service commitment change fee. Customers who took a free equipment kit in exchange for a 12- or 24-month commitment are charged one of those amounts if they cancel, switch plans, or transfer service before the commitment ends.2Starlink. Starlink Terms of Service A separate $249 charge can also come from failing to return rented equipment within 30 days of canceling; unreturned or damaged rental hardware is billed at the full retail price of the kit.3Better Business Bureau. SpaceX Complaints
Why an Unexpected Charge Might Appear
Billing complaints filed against SpaceX cluster around a few recurring situations. Some customers who signed up for promotions such as a “Free Router Mini” offer were later billed because the promotion carried a mandatory recurring subscription and equipment return obligations they did not realize applied.3Better Business Bureau. SpaceX Complaints Others were billed a full monthly rate after putting equipment in standby or ceasing to use the service, expecting a prorated charge instead.4Better Business Bureau. SpaceX Complaints – Page 3 And customers who canceled but did not return rental hardware within the 30-day window were charged the equipment fee described above.
If the charge is small and recurring and no one in your household has Starlink, treat it as unauthorized and move to the dispute steps below.
How To Stop the Charge or Get Your Money Back
Start with Starlink. The company requires that billing disputes go through the Starlink Customer Portal at starlink.com/account, with general support at support.starlink.com. If that does not resolve the issue, the terms of service direct customers to email starlinkresolutions@spacex.com before arbitration.5Starlink. Starlink Terms of Service Note that support is handled largely through automated systems and chatbots rather than live agents.3Better Business Bureau. SpaceX Complaints
Canceling the Subscription
Log into your Starlink account, open the Subscriptions tab, select the service line, and click Manage to cancel. Do this before the next invoice generates, or you will be billed for the coming month. If you cancel within 30 days of your payment due date and return undamaged equipment, you can get a full refund of the hardware cost and the first month’s subscription fee. Shipping charges are not refundable, and refunds are processed within 10 to 15 business days. Kits bought from authorized retailers must be returned to those retailers rather than to Starlink.6Starlink. Starlink Return and Refund Policy
Disputing With Your Bank or Card Issuer
If the charge is unauthorized or Starlink will not resolve it, dispute it with your card issuer. Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50, and you must submit the dispute in writing within 60 days of the statement date. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days, and you are not required to pay the disputed amount while it is being investigated.7Federal Trade Commission. Using Credit Cards and Disputing Charges Keep records of every cancellation request, and follow up with the card issuer in writing, ideally by certified mail.8Federal Trade Commission. How To Cancel Unwanted Subscriptions and Charges