A Saladworks Reston charge on your card statement traces back to a Saladworks franchise that operated at 11692 Plaza America Drive in Reston, Virginia, and permanently closed in September 2015.1Reston Now. Salad Restaurant in Plaza America Closes Because that storefront has been shut for years, a recent charge under this descriptor is usually one of three things: a delayed or re-posted transaction, a corporate-level descriptor attached to a purchase at a different Saladworks, or an unauthorized charge you should dispute with your card issuer.
The Reston Location Is Closed
The Reston Saladworks opened in February 2012 in the Plaza America shopping center.2Franchising.com. Saladworks Opens in Reston, VA In September 2015, “Closed” signs went up on the doors, and a Saladworks spokeswoman confirmed the franchise owner had decided to close the store.1Reston Now. Salad Restaurant in Plaza America Closes Saladworks no longer appears on the Plaza America tenant directory.3Shop Plaza America. Plaza America Shopping Center That matters for your statement: no one has been able to walk in and buy lunch there for years, so the descriptor by itself is a reason to look closer, not a reason to panic.
Legitimate Reasons the Charge Could Still Appear
Merchant names on card statements don’t always match the storefront you’d recognize. Statements sometimes use a parent company name, a legal entity name, or a “doing business as” designation, and descriptors can be truncated or abbreviated in ways that make a charge from a different Saladworks look like it came from Reston.
Saladworks is part of WOWorks, a St. Petersburg, Florida-based restaurant company that operates nearly 240 locations across six brands and has been consolidating technology and infrastructure across them.4Nation’s Restaurant News. Saladworks Parent WOWorks Adds to Its C-Suite5Restaurant Business Online. Saladworks Parent WOWorks Shopping New Brands to Buy A purchase at any Saladworks could, in theory, show up with a corporate-level or platform-level descriptor that includes “Reston” as a legacy tag.
Catering is another source of unexpected charges. Saladworks’ catering menu states that large orders canceled within 24 hours may be subject to a 50 percent charge.6Saladworks. Catering Menu A BBB complaint also describes a customer being charged for an order placed at a closed location and later refunded.7Better Business Bureau. Saladworks Corporate Headquarters Complaints Before assuming fraud, check whether anyone on your account placed a catering order, used a Saladworks at another address, or had an older hold that re-posted.
One thing you can rule out: the Saladworks Rewards program is free, with no subscription fee or recurring billing, so a loyalty membership would not generate a charge.8Saladworks. Rewards FAQs
When to Treat It as Fraud
If you didn’t eat at any Saladworks, didn’t place a catering order, and no authorized user on your account made the purchase, treat the charge as unauthorized. Northern Virginia has had card-skimming activity: a joint operation by Fairfax County Police and the U.S. Secret Service recovered 20 skimming devices from locations across the county in late 2025.9WTOP. Fairfax County Police Warn Holiday Shoppers of Potential Credit Card Skimming Scam Compromised card data can surface anywhere, sometimes under merchant names tied to old or defunct businesses.
How to Dispute the Charge
Under the Fair Credit Billing Act, your liability for unauthorized charges is capped at $50, and your card company cannot report you as delinquent on the disputed amount while it investigates.10Federal Trade Commission. Using Credit Cards and Disputing Charges
Start by calling your card issuer to flag the charge. Then send a written dispute to the issuer’s billing-inquiries address, not the payment address, within 60 days of the statement date. Include your name, account number, the charge amount and date, and why you believe it’s an error. Send it by certified mail so you have proof of delivery.11Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill The issuer must acknowledge your dispute within 30 days and resolve it within 90 days. During that window, you can withhold payment on the disputed amount while continuing to pay the rest of your bill.10Federal Trade Commission. Using Credit Cards and Disputing Charges
If the issuer rules against you and you believe that’s wrong, you can escalate by filing a complaint with the Consumer Financial Protection Bureau. If you suspect the charge is part of broader identity theft, report it at IdentityTheft.gov.