A charge labeled “Sam Moon Dallas Texas” on your bank or credit card statement almost always comes from a purchase at Sam Moon Trading Company, a Dallas-based retailer that sells handbags, jewelry, and accessories through stores across the Dallas–Fort Worth area and online at sammoon.com.1Sam Moon. Return and Exchange Policy If you or someone with access to your card shopped there recently, the charge is legitimate. If not, treat it as a possible unauthorized transaction and move quickly.
Who Sam Moon Is
Sam Moon Trading Company was founded in June 1984 by David Moon and operates as a partnership out of a principal office at 11826 Harry Hines Blvd. in Dallas, with additional stores in the DFW metroplex, including Frisco. Daniel Moon serves as vice president. The company holds an A+ rating with the Better Business Bureau, though it is not BBB-accredited.2BBB. Sam Moon Trading Company The broader Sam Moon Group has expanded beyond retail, including the 2005 acquisition of Coyote Ridge Golf Club in Carrollton, Texas.3Hotel Executive. Sam Moon Group: A New Twist on Hotel Design
If You Don’t Recognize the Charge
Start by asking anyone with access to your card whether they made an in-store or online Sam Moon purchase. Check the amount against any recent receipt or shipping confirmation from sammoon.com. If the charge still looks wrong, contact Sam Moon customer support at support@sammoon.com. The company lists a response time of 24 to 48 hours.1Sam Moon. Return and Exchange Policy
If you believe the charge is fraudulent rather than an unfamiliar purchase, call the number on the back of your card and open a dispute with your bank or card issuer directly. That protects you under the issuer’s chargeback rules regardless of what the merchant says.
Returns and Refunds
If the charge is a real purchase you want to reverse, Sam Moon’s return policy applies to online orders. Items must be sent back within 14 days of receipt, unworn and with original tags attached. Refunds post to the original payment method within 7 to 12 business days. Marked-down items, hairpieces, custom orders, and gift cards are final sale and cannot be returned. Damaged or missing items must be reported within five business days.1Sam Moon. Return and Exchange Policy
Is Sam Moon a Legitimate Company?
Yes. Sam Moon has operated for four decades and holds an A+ BBB rating. Shoppers researching the company may come across several lawsuits involving the business or its founder, which are worth knowing about but are separate from the question of whether a charge on your statement is valid.
Trademark and Copyright Suits
In April 2010, Coach, Inc. sued Sam Moon Trading Co. for trademark infringement, alleging the stores sold handbags that too closely resembled Coach’s trademark designs. Coach said it had used private investigators inside Sam Moon locations and sought damages and an injunction. Daniel Moon told reporters, “We are confident that we do not sell any merchandise that infringes on Coach’s trademark.”4NBC DFW. A Crime of Fashion: Coach Sues Dallas-Based Retailer
In 2014, Sanrio, Inc., owner of the Hello Kitty brand, filed a copyright infringement suit against Sam Moon Group in the U.S. District Court for the Northern District of Texas (Sanrio, Inc. v. Sam Moon Group et al, Case No. 3:14-cv-01006). The parties filed a joint stipulated motion to dismiss, and the court granted it on July 16, 2014.5PACER Monitor. Sanrio, Inc. v. Sam Moon Group et al
Sexual Assault Lawsuit Against the Founder
In March 2019, a plaintiff identified as Jane Doe 3 filed a personal injury lawsuit in the 192nd Judicial District Court of Dallas County (Case No. DC-19-04354) against David Moon, Sam Moon, Sam Moon Group, and Coyote Ridge Golf Club. According to the plaintiff’s filings, David Moon used his position as founder, owner, and chairman of Sam Moon Group and as owner and CEO of Coyote Ridge Golf Club to sexually assault the plaintiff, who was his employee at the golf club, with the alleged assaults occurring repeatedly at her place of work.6Trellis Law. Jane Doe 3 vs. David Moon, et al. – Response to Motion to Dismiss On May 26, 2020, the Texas Supreme Court denied the defendants’ petition for a writ of mandamus and their motion to stay the trial court proceedings.7SCOTX Blog. In Re Sam Moon Group, Sam Moon, Coyote Ridge Golf Club, and David Moon The case is listed as closed in Dallas County court records.8Trellis Law. Jane Doe 3 vs. David Moon, et al. – Response to Emergency Motion
None of these matters change how a charge on your statement should be handled: confirm the purchase with your household, contact Sam Moon if you need a receipt or return, and dispute the charge with your card issuer if you believe it is fraudulent.