The main phone number for the City of Santa Rosa is 707-543-3800, which reaches the general directory Monday through Friday from 8:00 a.m. to 5:00 p.m.1City of Santa Rosa. Staff Directory and Contacts Most departments also have direct lines that skip the switchboard, and if you know which office you need, calling it directly is almost always faster. The Santa Rosa city phone numbers below are organized by department, with the main ones gathered in a single list first.
Quick Reference List
- City main line: 707-543-3800
- City Manager’s Office: 707-543-3010
- Police non-emergency: 707-528-5222
- Water billing: 707-543-3150
- Water emergency (after hours): 707-543-3805
- Planning and Code Enforcement: 707-543-3200
- Parking Division: 707-543-3325
- Recreation (Finley Center): 707-543-3737
- CityBus: 707-543-3333
- Recology (trash and recycling): 800-243-0291
- Hazardous waste: 707-795-2025
- SoCoAlert registration: 707-565-1369
- Animal Services: 707-565-7100
- Emergencies: 911
City Manager and City Clerk
The City Manager’s Office answers directly at 707-543-3010 for questions about City Council agendas, city administration, and general governance.2City of Santa Rosa. Staff Directory – City Manager’s Office The office is at 100 Santa Rosa Avenue, Room 10, open Monday through Thursday during regular business hours.
The City Clerk handles official city documents, including resolutions, ordinances, agreements, and contracts.3City of Santa Rosa. City Clerk There is no separate published line for the Clerk; call the main city number at 707-543-3800 and ask for a transfer. If you’re requesting a certified copy, have the ordinance number or meeting date ready.
Police and Fire
For any crime, hazard, or situation needing an immediate response, call 911. The police non-emergency line, 707-528-5222, is the number for past thefts, noise complaints, minor traffic concerns, and routing to records or detectives.4Santa Rosa, CA. Contact Us – Report a Crime
The Fire Department’s administrative office sits at 2373 Circadian Way and handles permit inquiries and construction plan reviews.5Santa Rosa. Fire Construction Plan Review and Inspections Plan reviews can take up to 30 business days, and operational permits for special events must be submitted at least 10 working days ahead, with late applications under five days subject to double fees.6City of Santa Rosa. Operational Permits and Annual Inspections
Water and Sewer
Utility billing answers at 707-543-3150 for water and sewer accounts, including starting or stopping service.7City of Santa Rosa. My Water Bill Have your service address ready. Email works too, at waterbilling@srcity.org during business hours.8City of Santa Rosa. Contact Us – Water
For a burst pipe, major leak, or other water emergency outside business hours, call 707-543-3805. The line is staffed around the clock and connects to on-call crews rather than voicemail.7City of Santa Rosa. My Water Bill
Parking
The Parking Division handles residential permits, downtown parking questions, and citation disputes at 707-543-3325, or by email at srparking@srcity.org.9City of Santa Rosa. Parking Citation details can also be looked up through the city’s citation information page before you call.
Planning, Permits, and Code Enforcement
Building permits, zoning, land use, and code enforcement all run through Planning and Economic Development at 707-543-3200. Phone hours are Monday through Friday, 8:00 a.m. to noon and 1:00 p.m. to 5:00 p.m., at 100 Santa Rosa Avenue, Room 3. Permit status is available online through the city’s citizen portal if you want to avoid the hold.10Accela Citizen Access. City of Santa Rosa Citizen Portal
Reports of abandoned vehicles, overgrown lots, or unpermitted construction use the same 707-543-3200 line. There is also an online complaint form.11City of Santa Rosa. Submit a Complaint
Recreation
The Recreation Department front desk at the Finley Community Center, 2060 West College Avenue, answers at 707-543-3737, Monday through Friday from 8:00 a.m. to 6:00 p.m.12City of Santa Rosa. Contact Us – Recreation Call for program registration, youth sports leagues, facility rentals, and upcoming events.13City of Santa Rosa. Finley Community Center
CityBus
Santa Rosa CityBus customer service answers at 707-543-3333 for routes, schedules, lost and found, and feedback, Monday through Friday, 8:30 a.m. to 4:30 p.m., excluding holidays.14Santa Rosa CityBus. Customer Service Language translation is available through the same number.
Trash, Recycling, and Hazardous Waste
Trash, recycling, and composting pickup is run by Recology Sonoma Marin, not the city. For billing, missed pickups, or service changes, call 800-243-0291.15Recology. Santa Rosa Collection Schedule – Recycling, Composting, and Trash
Paint, batteries, pesticides, motor oil, and similar household hazardous waste cannot go in regular bins. Sonoma County’s hazardous waste facility takes drop-offs at 500 Mecham Road in Petaluma; call 707-795-2025 or 877-747-1870 to schedule or confirm accepted materials.16Zero Waste Sonoma. Household Hazardous Waste Facility for Residents
Animal Services
Santa Rosa does not operate its own animal services. Stray animal reports, lost pet searches, and licensing go through Sonoma County Animal Services at 707-565-7100.17Sonoma County. Sonoma County Animal Services
Emergency Alerts
SoCoAlert is Sonoma County’s notification system for wildfires, evacuations, severe weather, and other threats, delivered by phone, email, or landline. Register online through the county’s Smart911 portal or by calling 707-565-1369.18Sonoma County Emergency. About SoCoAlert Notifications for Emergencies Add every address where you spend meaningful time, including work and your child’s school.