A SoundBalance PDX charge on your credit card or bank statement is a purchase made at an electronics and accessories store inside Portland International Airport. The shop sells headphones, portable electronics, phone accessories, and similar travel-friendly items. The legal entity processing the sale is SoundBalance PDX, LLC, part of the WHSmith corporate group, which also operates InMotion Stores, Marshall Retail Group, and MRG Portland, LLC.1WHSmith North America. Privacy Policy If the charge appeared after you or an authorized user on your account passed through PDX, it almost certainly matches something bought at the store before or between flights.
Why the Name May Not Match the Store You Visited
The storefront itself may not say “SoundBalance” anymore. In 2021, the Port of Portland approved a plan for the shop to relocate from Concourse C to Concourse D and rebrand as InMotion.2Port of Portland. Commission Agenda – Amended and Restated Retail Concessions Lease With SoundBalance PDX, LLC The InMotion store now operates near Gate D7.3Fly PDX. InMotion Because the underlying LLC kept the SoundBalance PDX name, the descriptor on your statement often still reads that way rather than InMotion. You may also see variations like “SOUNDBALANCE PDX” or a version that includes “Portland.” All point to the same store.
How to Verify the Charge
Check the transaction date and amount against your travel. If you went through PDX around that date, think about whether you picked up headphones, a charger, a phone case, earbuds, or any similar item during a layover or before boarding. Ask anyone who is an authorized user on your account whether they bought something at the airport.
If you still can’t place it, call the store. The InMotion location at PDX, which is the rebranded SoundBalance, can be reached at (971) 930-9636.4InMotion Stores. Portland A store associate can help confirm whether a transaction matches your card and look up a receipt.
Disputing the Charge
If you’ve ruled out your own purchases and anyone else on the account, you can dispute the charge with your card issuer. The rules depend on whether the card is credit or debit.
Credit Cards
The Fair Credit Billing Act caps your liability for unauthorized credit card charges at $50, and many issuers extend zero-liability policies beyond that.5FDIC. Consumer News To formally dispute a billing error, send written notice to your issuer’s billing inquiry address within 60 days of the statement that first showed the charge. Include your name, account number, and a description of the problem. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days. While the investigation is open, you don’t have to pay the disputed amount, and the issuer cannot report you as delinquent on it.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Debit Cards
Debit card timing matters more. Report an unauthorized transaction within two business days and your liability is limited to $50. Wait longer than that but report within 60 days of the statement, and your exposure can rise to $500. After 60 days, you could be responsible for the full amount of any transactions the bank can show would have been prevented by earlier notice.7Consumer Financial Protection Bureau. How Do I Get My Money Back After I Discover an Unauthorized Transaction Banks generally have 10 business days to investigate and must issue a temporary credit if the review takes longer.
Call the number on the back of your card to open the dispute, then follow up in writing to preserve your rights under the written-notice deadlines above.