St. Clair County Jail Phone Numbers: Inmate Calls via ICSolutions

The main phone number for the St. Clair County Jail in Belleville, Illinois is (618) 277-3505, which reaches the Sheriff’s Department non-emergency line. A separate automated line at (618) 456-7606 handles inmate-specific questions like bond amounts, visiting and mail policies, phone account issues, and lets you leave a voice message for someone in custody.¹ You cannot call the jail and be transferred to an inmate. To actually speak with someone held there, they have to call you, and that requires setting up an account with ICSolutions first.

Which Number to Call

Pick the line that matches what you need. The Sheriff’s Department number routes through an automated menu:

Press 2 for the Desk Sergeant or Visiting Desk
Press 3 for Dispatch
Press 4 for Investigations
Press 6 for the Drug Tactical Unit
Press 7 for Civil Processing
Press 8 for Administration, Employee, and Budget matters

The Inmate Information System at (618) 456-7606 is the line most families want:

Press 1 for current inmate bond information
Press 2 for jail policy on visiting, money, mail, and property
Press 4 for phone account information
Press 5 to leave a personal voice mail for a detainee

Option 5 matters because jail staff will not relay personal messages. The automated voicemail is the one way to get a short message to someone inside without waiting for their next call.

Why You Can’t Call an Inmate Directly

Phone calls at the St. Clair County Jail only go one direction. Inmates place outgoing calls from phones in the dayroom using a PIN assigned at intake, and the facility does not accept incoming calls to housing units.² The service is run by ICSolutions, the contracted provider for phones, messaging, video visits, digital mail, and tablets at the jail.³

Phone availability follows the dayroom schedule and can shift with transport and security needs. Illinois jail standards require at least one call per week for every detainee, and ICSolutions provides two free calls per week at this facility, including long distance.⁴³

Setting Up an ICSolutions Account So an Inmate Can Call You

Beyond the free weekly calls, you need an ICSolutions account for the inmate to reach you. Two account types exist: a debit telephone account funded on the inmate’s calling balance, or a prepaid account tied to your phone number so calls draw from your funds instead of theirs. You can register three ways:

Online at icsolutions.com, funded by credit or debit card. This is the fastest option.
By phone at 1-888-506-8407, available 24 hours.
By mail with a check or money order to ICSolutions, Attn: Customer Service Department, 2200 Danbury Street, San Antonio, TX 78217. Include your name, address, phone number, the facility name, the inmate’s name, and their facility ID number.

⁵

You need the inmate’s name and facility ID number, which is assigned at intake. If you don’t have the ID, call the inmate information line at (618) 456-7606, or wait for the inmate to share it on an initial free call.¹ Match your billing address to the card on file to avoid processing errors. Online and phone deposits usually clear quickly; mail-in deposits take longer. Once the balance hits zero, outgoing calls stop, so keep an eye on it if you want uninterrupted contact.

ICSolutions charges convenience fees that vary by deposit method and amount, and the company does not publish a universal fee schedule. Check the charges at checkout or ask customer service at 1-888-506-8407 before you deposit.⁵

Calls Are Recorded

Every call from the jail may be monitored and recorded, and a notice is posted next to each phone. Attorney calls are the exception; inmates can arrange confidential, unmonitored calls with their lawyer through the facility. Recordings can be subpoenaed for use in court. Breaking phone rules, which at most jails covers three-way calling, call forwarding, and discussing criminal activity, can cost an inmate their calling privileges for a set period, with the exact prohibited conduct list set by the jail administrator.⁴

Other Ways to Reach Someone Inside

If calls aren’t practical, the jail also offers digital mail, text messaging, and tablet access through ICSolutions, available by creating an account at icsolutions.com or downloading the ICSolutions app.³⁶ Video visitation runs through ICSolutions’ “The Visitor” system and has replaced in-person visits at this facility, with free onsite sessions at jail terminals and paid offsite sessions from a computer or mobile device.⁷

1
St. Clair County, Illinois. Sheriff’s Department Contact Us
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U.S. Immigration and Customs Enforcement. St. Clair County Jail
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Illinois Department of Corrections. St. Clair County Jail Inspection Report
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Legal Information Institute. Illinois Admin Code tit 20 701.190 – Telephone
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ICSolutions. Account Setup
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St. Clair County, Illinois. Contact Inmate
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The Visitor by ICSolutions. St. Clair County Jail, IL