The main Texas dealer license phone number is 1-888-368-4689 toll-free, or 512-465-3000 from the Austin area. Both lines reach the Texas Department of Motor Vehicles Motor Vehicle Division, which handles General Distinguishing Number (GDN) applications, renewals, fees, and documentation.1Texas Department of Motor Vehicles. Contact Us Staff answer Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.2Texas Department of Motor Vehicles. TxDMV Compact with Texans
What the Main Line Covers
The Motor Vehicle Division line is the right starting point for almost any dealer licensing question. Representatives can help you with:
- New GDN applications and annual renewals
- Required documents and surety bond questions
- Business location requirements
- Dealer enforcement and training questions
- Compliance topics such as advertising rules and record-keeping
- eLICENSING portal support, including logins and account issues
- Dealer plate ordering questions
The same number, 1-888-368-4689, is also where the eLICENSING portal itself tells users to call when they hit login problems, account lockouts, or navigation errors. TxDMV supports the portal but does not troubleshoot your browser, device, or internet connection.3Texas Department of Motor Vehicles. User Landing Page
Call volume is lowest early in the morning and midweek, though TxDMV does not publish wait-time data. For non-urgent portal questions, you can email the Motor Vehicle Division at MVDLicensing@TxDMV.gov instead of calling.4Texas Department of Motor Vehicles. eLICENSING Resources
When To Call a Different Number
A few situations have their own direct lines within the TxDMV Enforcement Division:
- Enforcement Administrative Staff: 512-465-4204
- Motor Carrier Investigations: 512-465-1350
- Dealer Enforcement and Training: 1-888-368-4689 or 512-465-3000
The 512-465-4204 line reaches administrative staff who support the division’s internal operations. It is not set up to handle complaints or answer regulatory questions about your situation. If you want to report a violation, ask about an active investigation, or get clarification on compliance rules that apply to licensed dealers, call the main dealer enforcement line at 1-888-368-4689.5Texas Department of Motor Vehicles. About Us
Formal complaints against a dealer go through the same toll-free number, and TxDMV also provides an online complaint form.6Texas Department of Motor Vehicles. Complaints
Regional Service Centers for In-Person Issues
TxDMV operates 16 regional offices across the state that handle in-person needs like picking up dealer metal plates and resolving title issues.7Texas Department of Motor Vehicles. Regional Service Centers Each center has its own phone number; there is no single line connecting to all 16. The San Antonio office, for example, answers at 210-731-2130.8Texas Department of Motor Vehicles. San Antonio Regional Service Center
To find the number for the center assigned to your county, visit the Regional Service Centers page on the TxDMV website and select your location. Calling your assigned center directly is usually faster than going through Austin when you need help with plate inventory, temporary tag problems, or other hands-on issues a phone representative in Austin cannot physically resolve. Walk-in service is available at all 16 offices, and scheduling an appointment ahead of time is worth the effort on busy days.
Lemon Law Questions
Texas Lemon Law cases are handled by the Lemon Law Section within TxDMV, not through the dealer enforcement line. You reach that section through the same main numbers, 1-888-368-4689 or 512-465-3000, and ask to be directed to Lemon Law staff.5Texas Department of Motor Vehicles. About Us This applies whether you are a consumer filing a claim or a dealer responding to one.9Texas Department of Motor Vehicles. Texas Lemon Law