A charge from Quip NYC Inc on your statement comes from quip, a Brooklyn-based oral care company that sells electric toothbrushes and related products on a subscription model. In almost every case the charge is one of three things: an automatic quarterly refill shipment of brush heads (and any add-ons), a one-time purchase from getquip.com, or the $20 annual fee for the company’s quip+ loyalty membership.1Quip. Frequently Asked Questions2Quip. Quip Plus Terms
Why the Charge May Look Unfamiliar
Refills ship automatically every three months, and the quip+ membership renews on the anniversary of enrollment. That means a charge can land months after you last thought about the company, long after the original starter kit purchase. If you bought a toothbrush as a gift, signed someone else up, or forgot you opted into refills at checkout, the recurring charge is usually the explanation.
The refill plan can include replacement brush heads plus optional toothpaste, floss, or gum and mints, so the dollar amount varies depending on what you added when you signed up.
How to Stop Future Charges
Log in at getquip.com/account to see your active subscriptions. From the dashboard you can skip the next shipment, reschedule it, or cancel the subscription outright.3Quip. Frequently Asked Questions If you cancel every active subscription on the account, your loyalty “streak” that builds future discount credits resets, which matters only if you expect to resubscribe later.
The quip+ membership is separate. Cancel it through Account Settings or by contacting customer service, and do it at least one day before the renewal date. The $20 fee is non-refundable once charged, though you keep the benefits through the end of the paid year.4Quip. Quip Plus Terms
Some customers have reported difficulty canceling through the dashboard. In one complaint filed with the Better Business Bureau in April 2026, a consumer described seven years of failed cancellation attempts; Quip replied that it had only a single email request on file, dated the same day the BBB complaint was submitted.5Better Business Bureau. Quip NYC Inc Complaints If you cancel by email, save the confirmation. If the dashboard shows no active orders but you are still being billed (another complaint pattern on the BBB profile), that discrepancy is useful evidence for a bank dispute.
Getting a Refund or Warranty Replacement
Quip’s return window for store purchases is 30 days. Returns are initiated through your account profile, and based on the company’s responses to BBB complaints, it has declined refunds on orders outside that window.6Better Business Bureau. Quip NYC Inc Complaints – Page 2
Defective products are covered by a limited warranty that depends on the item: two years on Ultra and Rev models, one year on Sonic, Kids, and Floss models, and 90 days on brush heads and water flosser tips. Quip will replace the item, or refund the purchase price if a replacement is not available. Problems with consumables like toothpaste or mouthwash must be reported within 30 days of delivery.7Quip. Warranty Policy
Note that the company has stated it changed its warranty policy on February 15, 2025, after notifying customers on January 14, 2025. Several BBB complaints allege this shortened a previously advertised lifetime warranty.6Better Business Bureau. Quip NYC Inc Complaints – Page 2
Disputing an Unauthorized Charge
If you did not authorize the charge and quip will not resolve it, you have rights under the Fair Credit Billing Act. The Federal Trade Commission advises sending a written dispute to your credit card issuer’s billing-inquiry address within 60 days of the statement that contains the charge. Include your account number, a description of the disputed charge, and copies of any supporting documents. The issuer has 30 days to acknowledge the dispute and 90 days to resolve it.8Federal Trade Commission. Using Credit Cards and Disputing Charges
The Consumer Financial Protection Bureau recommends contacting the seller before you ask the bank to intervene. If the card issuer will not cooperate, you can file a complaint with the CFPB online or by phone at (855) 411-2372.9Consumer Financial Protection Bureau. How Can I Get a Refund on a Credit Card Purchase
Is Quip NYC Inc a Legitimate Company?
Yes. Quip NYC Inc is a real oral care company headquartered at 45 Main Street in Brooklyn, New York.10U.S. Securities and Exchange Commission. Quip NYC Inc Form D Filing It holds an A+ rating and accreditation from the Better Business Bureau. The BBB profile shows 39 complaints over the past three years, 15 closed in the most recent 12 months, with five categorized as billing issues.11Better Business Bureau. Quip NYC Inc Business Profile A charge from Quip NYC Inc is not a scam charge in the fraudulent-merchant sense; the question is almost always whether a legitimate recurring charge was one you remembered agreeing to.