A charge reading “CUSTOMINK LLC VA” on your credit or debit card statement comes from Custom Ink, the online custom-apparel and merchandise company headquartered in Fairfax, Virginia.1Brex. Custom Ink Charge on Credit Card The “VA” is the state where the company is based, not a separate business. The charge is almost always tied to a direct order of custom shirts or merchandise, a purchase through a group order, or a donation or shirt bought through a Custom Ink fundraising campaign.
Why the Charge May Look Unfamiliar
Custom Ink uses several billing descriptors, and the one on your statement may not match how you remember the purchase. Known variations include “CUSTOMINK LLC,” “CUSTOMINK GROUPS,” “CUSTOMINKONLINE STORES,” and “CustomInk LLC.”1Brex. Custom Ink Charge on Credit Card Fundraising transactions appear under a different descriptor, “Customink FR.”2Custom Ink. How Much of My Supporter’s Donations Will Go to the Cause Minor differences in how the merchant name appears are normal.
A few common situations explain most surprise charges:
- You bought a shirt or donated through a school, team, nonprofit, or workplace fundraiser. The organizer’s name doesn’t appear on your statement; Custom Ink does.
- Someone else on the card, often a family member or authorized user, placed an order.
- The total is higher than you remembered because of a rush option. Standard shipping within the contiguous United States is included in the price, but one-week rush and three-day super rush orders carry an added percentage fee. International fundraising orders carry a flat $19.95 shipping fee, plus any customs duties or taxes the buyer owes on delivery.3Custom Ink. Everything You Need to Know About All-Inclusive Pricing4Custom Ink. Where Does Custom Ink Fundraising Ship
- You donated to a Custom Ink fundraiser. A 2.9% credit card processing fee comes out of the donation before it reaches the beneficiary, so your card is charged the full amount you entered.2Custom Ink. How Much of My Supporter’s Donations Will Go to the Cause
How to Confirm What the Charge Covers
Start by logging into your account at customink.com, where individual invoices and order details are visible. Ask anyone else with access to the card whether they placed an order or supported a campaign. If you still can’t match the charge, Custom Ink’s customer service team can look it up by card or transaction details.5Custom Ink. Contact Us
- Phone: 800-293-4232 or 855-256-1652
- Live chat on the Custom Ink website
- Contact form, with a response within 24 hours
Customer service is open Monday through Friday, 8:00 a.m. to midnight ET, and Saturday and Sunday, 10:00 a.m. to 6:00 p.m. ET.6Custom Ink. Customer Service Hours
Getting a Refund or Canceling an Order
Changes and cancellations are only accepted before an order enters production. Once production starts, Custom Ink will not accept changes.7Custom Ink. User Agreement8Custom Ink. Custom Ink’s Guarantee9Custom Ink. Custom Ink’s Money-Back Guarantee
If you supported a fundraising campaign that didn’t hit its print minimum, the shirt portion of your purchase is refunded automatically. Donations of $20 or more are still forwarded to the beneficiary even when the shirt order is canceled.2Custom Ink. How Much of My Supporter’s Donations Will Go to the Cause
Disputing the Charge With Your Card Issuer
If you’ve gone through Custom Ink and still believe the charge is unauthorized or wrong, you can dispute it with your credit card company. Under the Fair Credit Billing Act, send a written dispute to the card issuer’s billing inquiry address within 60 days of the statement date on which the charge appeared.10Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill The issuer has to acknowledge your complaint in writing within 30 days and resolve the dispute within 90 days.11Federal Trade Commission. Using Credit Cards and Disputing Charges
You can withhold payment on the disputed amount while the investigation is open, and the issuer can’t report you delinquent or close the account over it. Federal law caps your liability for unauthorized credit card charges at $50, and many issuers waive that amount entirely.11Federal Trade Commission. Using Credit Cards and Disputing Charges If the card involved is a debit card rather than a credit card, these specific Fair Credit Billing Act protections don’t apply; your bank’s debit dispute process does.