A charge labeled “Event 1” or “Event 1 Team Store” tied to Lenexa, KS on your credit card statement is almost always a purchase of custom college sports apparel. Event 1 Team Store is a division of Unrivaled Teamwear LLC, headquartered at 9700 Commerce Parkway in Lenexa, Kansas, and it runs online storefronts for NCAA athletic conferences selling made-to-order t-shirts, hats, and other fan gear tied to tournaments and championships.1Event 1 Team Store. Event 1 Team Store Homepage
If someone in your household bought conference-branded apparel around a recent college tournament, that’s the charge.
Why the Charge May Not Look Familiar
Two things about how Event 1 bills its customers make this charge a common source of confusion.
First, your card isn’t charged at checkout. Payment is processed only when the product leaves the facility, which can be three to four weeks after you placed the order because every item is custom printed to order.2Event 1 Team Store. FAQs3Event 1 Team Store. Shipping Policy By the time the charge posts, the purchase may feel like old news.
Second, if your order ships in more than one package, the total is split into partial charges that post separately as each shipment goes out.2Event 1 Team Store. FAQs A single $60 order can show up as two or three smaller amounts days or weeks apart, none of which match what you remember spending.
Unfamiliar merchant names on statements are one of the most common reasons people flag charges they actually authorized.4Capital One. What Is This Credit Card Charge5Discover. What Is This Charge on My Credit Card
How to Confirm the Purchase
Start with your inbox. Search for messages from event1teamstore.com or from event1teamstore@unrivaledteamwear.com. An order confirmation or shipping notice should tell you what was bought and when.
If nothing turns up, check with anyone who has a card on your account. College conference tournaments and championships are the usual trigger for these purchases, so a spouse, partner, or child who followed a team recently is a likely source.
Still no match? Contact Event 1 Team Store at event1teamstore@unrivaledteamwear.com. Support operates Monday through Friday, 8 a.m. to 5 p.m. Central time.6Event 1 Team Store. Contact Us You can also reach the parent company, Unrivaled Teamwear LLC, at (913) 365-4455 or customerservice@unrivaledteamwear.com.7GEAR for Sports. Contact Us
If You Didn’t Authorize the Charge
If the merchant can’t tie the charge to you, or doesn’t respond, dispute it with your card issuer. Under the Fair Credit Billing Act, you can dispute billing errors, including unauthorized charges, by sending written notice to your card issuer within 60 days of the statement date on which the charge appeared.8FTC. Using Credit Cards and Disputing Charges The issuer must acknowledge the dispute within 30 days and complete its investigation within 90.9Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
While the investigation is open, you can withhold payment on the disputed amount without being reported as delinquent, though you still owe the rest of your balance. Federal law caps your liability for unauthorized credit card charges at $50, and many issuers waive even that under zero-liability policies.8FTC. Using Credit Cards and Disputing Charges
If You Recognize the Order but Want to Cancel or Return It
Because every item is custom produced, Event 1’s policies are tighter than those of a typical retailer. You have 30 minutes after placing an order to cancel, either through the “My Orders” section of your account or by emailing customer support.2Event 1 Team Store. FAQs After that, the order goes into production and can’t be stopped.
Returns on correctly fulfilled orders aren’t accepted. The store’s return policy states: “Since these products are made just for you, we do not accept returns.” The one exception is a company error, such as a wrong size, misprinted logo, or defective item. Email support with a photo of the product laid flat showing the problem, and Event 1 will issue a refund or send a replacement.10Event 1 Team Store. Return Policy