What Is the VSI Waukesha County Charge on Your Statement?

A VSI Waukesha County charge on your bank or credit card statement is a payment processed through Vermont Systems Inc., the software company whose WebTrac platform Waukesha County’s Department of Parks and Land Use uses to collect park entry fees, annual memberships, facility reservations, and other recreation payments. The descriptor may appear as “VSI,” “myvscloud,” “WebTrac,” or some variation tied to the county, depending on how the merchant account is configured.¹²

The portal handles a wide range of transactions: daily park and lake entry permits, annual memberships, picnic area and lodge reservations, ice arena payments, golf tee times, camping reservations, donations, and even radon and well water test kit orders.¹ If you or someone in your household paid Waukesha County for any of these, that’s the charge.

Why the Charge Often Comes as a Surprise

In 2022, the county installed automated license plate readers at park and lake access entrances, replacing staffed parking booths.³ Because there’s no one at the gate collecting money, visitors are expected to buy a permit online before or after the visit. If the fee goes unpaid for more than five days, the county mails a notice to the vehicle’s registered owner.⁴

That’s the usual story behind a VSI charge no one in the household recognizes: someone drove into a county park, didn’t realize the entry fee had to be paid online, and later paid the mailed notice through the WebTrac portal. The payment lands on the statement under a descriptor that doesn’t obviously say “parks.”

The county warns that charges increase the longer fees remain unpaid, and Park System Manager Rebecca Mattano has said the county reserves the right to escalate unresolved notices to a municipal violation.⁴³ Waukesha County also runs a Collection Division that acts as a first-party collector for delinquent government accounts under Wisconsin State Statute 66.0301, using tools that include collection letters, phone calls, wage assignments, asset searches, and tax intercepts.⁵

Match the Amount to a Fee

The dollar amount often identifies the purchase. For the 2026 season, the county’s fee schedule includes:

Daily park permit (one car): $7, with multi-day options up to $35 for five days.⁶
Daily lake access, watercraft 26 ft or less: $12.⁶
Daily lake access, watercraft over 26 ft: $20.⁶
Bus with 11 or more passengers: $28 per day.⁶
Annual park membership: $40 for one vehicle, $60 for two; $20 or $30 for seniors 60 and over and disabled veterans.⁷
Annual lake access membership: $100 for one vehicle, $150 for two.⁷
Combined park and lake access annual membership: $130 for one vehicle.⁷

If the amount on the statement doesn’t match any of these, it may be from a facility reservation, ice arena or golf payment, camping booking, donation, or a water or radon test kit ordered through the same portal.¹ No refunds are issued for unused daily permits.⁶

What to Do If You Don’t Recognize It

Before disputing the charge with your bank, check with everyone who drives a vehicle registered to your household. A park visit from weeks earlier may have produced a mailed notice that someone else paid without mentioning it.

If you still believe the charge is wrong, the county directs people to email ParksInfo@WaukeshaCounty.gov to dispute a notice.⁴ The Waukesha County Department of Parks and Land Use can also be reached at 262-896-8300, Monday through Friday from 8:00 a.m. to 4:30 p.m.⁸

If an account has already been referred to collections, that’s a separate channel: payments go through the county’s CitePay portal, and arrangements must be made directly with the Collection Division at 262-548-7876.⁹

1
Waukesha County Parks & Land Use. Online Services Portal
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Vermont Systems. Recreation Management Software
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Spectrum News 1. Waukesha County Adds License Plate Readers to Park System
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Waukesha County. Annual Memberships and Daily Permits
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Waukesha County. Collection Division
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Waukesha County Parks & Land Use. Daily Permits and Annual Memberships
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Waukesha County Parks & Land Use. Annual Memberships
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Waukesha County. Parks and Land Use Department
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Waukesha County. Payment and Refund Information